Experience

Belgian Korean Business Forum

• South Korea
• Non-profit Organizations
• 1 - 100 Employee

• Committee Member

  • Jun 2022 - Present

  °Fostered and managed relationships with profit and non-profit organizations, including the Embassy of Belgium in Korea, other chambers of commerce in Korea, and companies. °Scheduled, created, and distributed written content, videos, and photos to increase brand awareness on our social media channels. °Supported the organization's partners and members during their events and initiatives. °Fostered and managed relationships with profit and non-profit organizations, including the Embassy of Belgium in Korea, other chambers of commerce in Korea, and companies. °Scheduled, created, and distributed written content, videos, and photos to increase brand awareness on our social media channels. °Supported the organization's partners and members during their events and initiatives.



GIMBER

• Belgium
• Food and Beverage Services
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2020 - Jul 2022

  °Managed issue resolution to ensure customer satisfaction on B2B and B2C. °Assisted the Sales Team on the road to assure the best service. °Executed complete processes from order to delivery. °Created best practices, implemented strategy and procedures to reduce work-time. °Key-user Zoho by providing leadership, guidance and training to team members. °Provided assistance in the after-sales area. °Managed and implemented the CRM and ERP systems. °Managed issue resolution to ensure customer satisfaction on B2B and B2C. °Assisted the Sales Team on the road to assure the best service. °Executed complete processes from order to delivery. °Created best practices, implemented strategy and procedures to reduce work-time. °Key-user Zoho by providing leadership, guidance and training to team members. °Provided assistance in the after-sales area. °Managed and implemented the CRM and ERP systems.



The Cotton Group

• Belgium
• Software Development
• 1 - 100 Employee

• Customer Service Assistant | Claim Management Manager

  • Nov 2017 - Aug 2020

  °Spearheaded all aspects of complains as Claim Management Manager ensuring seamless customer satisfaction. °Managed issue resolution to ensure customer satisfaction and continuous process improvement. °Executed the complete processes from order to delivery. °Managed accounting and litigation service with the Financial Department. °Performed and controlled written translations for meetings, presentations and documents. °Key-user X3 by providing guidance and training to new team members. °Assisted the Sales Team by providing new sales and price calculations. °Analytics on the weekly and monthly sales performed by the Sales Team and Customer Service Team. Show less



Expro Fire Protection NV

• Management Assistant

  • Aug 2015 - Oct 2017

  °Executed the complete processes from order to delivery. °Managed the communication between project leaders and the factories in the USA/UK. °Provided assistance in the after-sales area. °Assisted project leaders by entering new projects, price calculations, interventions and maintenance. °Performed written translations for meetings, presentations and documents. °Key-user Winbooks by providing guidance to team members for accounting and litigation service. °Managed the SME e-wallet to receive financial aid to improve the quality of the company. Show less



Cargotec Corporation

• Sales Support Assistant

  • Aug 2010 - Jul 2015

  °Managed issue resolution to ensure customer satisfaction and continuous process improvement. °Executed the complete processes from order to delivery of Hiab, Multilift and Jonsered products. °Checked and conducted the warranty conditions. °Managed the communication between customers, dealers and factories. °Managed accounting and litigation service. °Key-user SAP by providing guidance and training to team members. °Performed oral and written translations for meetings, presentations and documents. °Provided assistance in the after-sales area. °Titled as a confidential counsellor. Show less



Proximedia Belgium

• Belgium
• Internet Publishing
• 200 - 300 Employee

• Production Secretariat

  • Sep 2009 - Aug 2010

  °Keyword Planner for relevant keyword data based on Google searches via Google Adwords.°Managed issue resolution to ensure customer satisfaction and continuous process improvement.°Assisted the Sales Team on the road to assure the best service.°Managed accounting and litigation service.

• Customer Service Team Coordinator & Deadline Supervisor

  • Jan 2009 - Aug 2009

  Interim job within the company. °Managed the Customer Service Team in solving problems to ensure customer satisfaction and continuous process improvement.°Supervised the fulfillment of deadlines in the Web Service Department.°Business Analytics for various departments.

• Customer Care Service

  • Sep 2007 - Dec 2008

  °Managed issue resolution to ensure customer satisfaction.