Experience

White Arrow

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Load planner / Dispatch

  • Feb 2017 - Present

  - Cross transported units from rail to rail in the Chicago, IL area-Plan pickup and delivery routes for the following day for drivers in Midwest Region- Coordinate freight consolidation with the warehouse - Ensure to comply with the DOT rules and regulations

• Customer Service

  • 2016 - 2017



Weber Logistics

• United States
• Truck Transportation
• 100 - 200 Employee

• Customer Service Representative

  • Mar 2015 - Jan 2016

  • Kept in constant communication with my main accounts via Email (Hershey, Nestle, and Kraft). Response required within 30 minutes of initial inquiry from customer. (About 50+ emails sent daily) • Sent updated delivery appointments, on-time reports, and submitted claims daily for each account, all created on Excel spreadsheets. • Constant communication with dispatch team to ensure delivery appointments for orders and to confirm deliveries. • Managed warehouse account and ensured that orders were picked on time to deliver. • Manually billed miscellaneous fees Show less



Yotrio Group Co., Ltd

• China
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2012 - Mar 2015

  Answered high volume of calls daily- 50+ • Provided excellent and efficient customer service via phone and email. • Home Depot Account Manager- Handled all incoming escalated requests • Managed excel spreadsheets to ensure that orders were processed and shipped • Helped prepare checklists and assembled instructions for new seasons • Ran reports to manage backorders in SalesForce and 3PL. Answered high volume of calls daily- 50+ • Provided excellent and efficient customer service via phone and email. • Home Depot Account Manager- Handled all incoming escalated requests • Managed excel spreadsheets to ensure that orders were processed and shipped • Helped prepare checklists and assembled instructions for new seasons • Ran reports to manage backorders in SalesForce and 3PL.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Senior Teller

  • Apr 2006 - Jul 2010

  Cash withdrawal and deposits. Balanced cash box up to $80,000. Processed wire transfers & exchanged foreign money. Cross-Selling to personal bankers. Systems: Merlin, COIN, and Lead Generation Cash withdrawal and deposits. Balanced cash box up to $80,000. Processed wire transfers & exchanged foreign money. Cross-Selling to personal bankers. Systems: Merlin, COIN, and Lead Generation