Melissa Ross

Project Administrator at Tonkin
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Contact Information
us****@****om
(386) 825-5501
Location
Australia, AU

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Experience

    • Australia
    • Civil Engineering
    • 100 - 200 Employee
    • Project Administrator
      • Mar 2023 - Present

    • Australia
    • Higher Education
    • 700 & Above Employee
    • Project Officer
      • Mar 2022 - Mar 2023

    • Australia
    • Higher Education
    • 700 & Above Employee
    • Project Administrative Assistant
      • Feb 2020 - Mar 2022

    • Australia
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Weekend Casual Physiotherapist
      • Feb 2016 - Mar 2022

      Weekend physiotherapist seeing orthopaedic, neurological, oncology or trauma patients on a weekend list. Treatment includes hydrotherapy, manual therapy, exercises and gait re-education.

    • Grade 2 Physiotherapist
      • Feb 2010 - Feb 2020

      Outpatient physiotherapist, managing a caseload of musculoskeletal and rehabilitation patients. Developing exercise programs to strengthen and correct deficits, soft tissue work, gait reeducation.Student supervision, weekend roster co-ordination.Hydrorherapy

    • Weekend Casual Physiotherapist
      • Jan 2008 - Mar 2022

      Prioritising and treating acute patients on the weekend list. Patients are predominantly post orthopaedic surgery, but may also be post abdominal surgery, chest infection, falls or Post-natal. Prioritising and treating acute patients on the weekend list. Patients are predominantly post orthopaedic surgery, but may also be post abdominal surgery, chest infection, falls or Post-natal.

    • Australia
    • Manufacturing
    • Sales and Business Development
      • Apr 2017 - Oct 2019

      I am currently in a sales and customer service role for a high-end wine cellar and wine cabinet importer and distributor. My position encompasses the sales of wine cellar conditioners, wine cabinets/fridges and associated products such as wine, glassware and racking. I am responsible for developing inbound enquiries into qualifiable leads and maximising the conversion to sales. These sales often have long lead-times and a number of complex and varied stakeholders, ranging from home or restaurant owners, through to architects, engineers, builders and large-scale developers. I am involved in quoting items for the tender schedule, creating sales orders and purchase orders and ensuring availability of stock. I also ensure all documentation has been completed and compliance certificates are returned prior to dispatch. I am responsible for working with all stakeholders through the planning, sales and post-sales process, from discussing concepts and plans, through to detailed technical installation requirements. My aim is to ensure the customer, regardless of their function, experiences a level of service commensurate with our luxury brand, that the correct unit is selected for the project and that installation is done appropriately. This minimises risk for all parties. I develop relationships with stakeholders who are likely to create ongoing business with the company, to ensure we are their first preference as a supplier for future projects. I have used a building industry database to increase our contacts and potential leads and supported the Managing Director in continuing professional development (CPD) presentations to architecture firms. Through our weekly ‘Delivering Excellence’ meetings, our team discusses ways in which we can continually improve and modify our processes. This insures we are always providing the best customer service possible, seeking ways to improve sales conversion and modifying those items which are less than ideal. Show less

    • Australia
    • Food and Beverage Services
    • 1 - 100 Employee
    • Wine Broker
      • Mar 2016 - Apr 2017

      Personal wine broker to Vinomofo members. Phone sales, business development, customer service. Personal wine broker to Vinomofo members. Phone sales, business development, customer service.

  • Era Health
    • Melbourne, Australia
    • Private Practice Sole Therapist
      • Sep 2015 - Dec 2015

      Sole practice Physiotherapist treating a wide range of musculoskeletal disorders, pre-employment medicals and manual handling. Sole practice Physiotherapist treating a wide range of musculoskeletal disorders, pre-employment medicals and manual handling.

Education

  • University of South Australia
    Bachelor of Physiotherapy with Honours, Musculoskeletal and Rehabilitation Physiotherapy
    1997 - 2000
  • University of Adelaide
    Wine 101x World of Wine, 6 week online wine course
    2015 - 2015

Community

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