Experience

Paul Cerame Ford-Lincoln-Kia

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• BDC Coordinator

  • Jan 2013 - Present

  Implemented customer retention program Implemented long term customer contact/retention program Created newsletters to increase contact and interaction with current customer base Followed up with Internet customers to assure quality of experience Facilitated appointment setting for sales people Greeted appointments and transitioned appointment to proper sales person Maintained database for targeted marketing Implemented customer retention program Implemented long term customer contact/retention program Created newsletters to increase contact and interaction with current customer base Followed up with Internet customers to assure quality of experience Facilitated appointment setting for sales people Greeted appointments and transitioned appointment to proper sales person Maintained database for targeted marketing



Steamboat Insurance Group

• United States
• Insurance

• Account Manager

  • Aug 2012 - Oct 2012

  Implemented paperless filing system and trained personnel on same. Assisted clients in all facets of insurance service, answered questions, solved problems and cleared issues. Developed training and service guidelines for all service personnel. Implemented paperless filing system and trained personnel on same. Assisted clients in all facets of insurance service, answered questions, solved problems and cleared issues. Developed training and service guidelines for all service personnel.



First State Insurance Agency

• United States
• Insurance
• 1 - 100 Employee

• • Aug 2008 - Aug 2012

  Responsible for placing new business with several companies, taking new clients from initial contact to policy issuance.Processed all endorsements and claims and submitted to correct company, following up to ensure excellent customer service. Assisted in the development of new policies and procedures.Quoted all companies via various software and internet based software.

• • Aug 2008 - Aug 2012

  Implemented new sales system allowing producers to increase personal lines sales by 15%.Responsible for all money coming into office, deposited and paid companies.Implemented new paperless filing system and trained personnel on same.Efficiently and quickly learned new Agency Management system to ensure continued excellent customer service. Answered Multi Line Phone, assisted clients or transferred to appropriate person.



Berra Insurance Group

• United States
• Insurance

• Marketing Manager

  • Apr 1995 - Aug 2008

  Provided support to the sales team ensuring all sales and service objectives were met. Designed marketing materials for mail campaign. Responsible for marketing accounts to various companies to obtain the best coverage and best price for sales team to present. Designed proposals for sales team to present to prospective clients. Responsible for training of new employees to ensure adherence to policies and procedures. Provided support to the sales team ensuring all sales and service objectives were met. Designed marketing materials for mail campaign. Responsible for marketing accounts to various companies to obtain the best coverage and best price for sales team to present. Designed proposals for sales team to present to prospective clients. Responsible for training of new employees to ensure adherence to policies and procedures.