Experience

Community Living Services

• Consumer Services
• 100 - 200 Employee

• Business Intelligence Analyst

  • Sep 2022 - Present

  Wayne, Michigan, United States



Waymo

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Software Operations Associate via Akorbi

  • Sep 2021 - Sep 2022

  Novi, Michigan, United States Reviewed and assessed testing data to identify problematic areas in advanced workflows. Identified and reported bugs when found and escalated appropriately. Created test scenarios for autonomous vehicles to validate sensors and keep vehicles in use. Reviewed the work of team members for co for nance to quality standards and provided mentoring when needed. Provided feedback to technical stakeholders and collaborate as needed to resolve technical issues.



USA Wood Door Inc

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Inside Sales Coordinator

  • Mar 2019 - Aug 2021

  Howell, Michigan • Support senior management by completing quotes & orders and keeping customers informed of delays and delivery dates. • Attend essential sales training meetings and develop an understanding of all the company's services and products. • Contribute to overall customer satisfaction by promptly answering emails and handling quotes & orders by phone. • Establish active communication and engagement with customers to ensure that quotes & orders are processed promptly. • Analyze and… Show more • Support senior management by completing quotes & orders and keeping customers informed of delays and delivery dates. • Attend essential sales training meetings and develop an understanding of all the company's services and products. • Contribute to overall customer satisfaction by promptly answering emails and handling quotes & orders by phone. • Establish active communication and engagement with customers to ensure that quotes & orders are processed promptly. • Analyze and interpret customer RFQs in order to produce accurate quotes. • Successfully read blueprints and drawings to accurately price materials. • Collaborate with other teams that contribute to the quoting and order process. Show less



ChannelVantage

• Consultant

  • Aug 2016 - Sep 2018

  Greater Detroit Area • Developed and maintained SSRS files to keep reports up to date. Utilized SSRS subscriptions to cut report processing time from 8-10 hours down to just an hour. • Performed a database clean-up when upgrading from 2008R2 to 2016 MS SQL Servers to save space and lower costs. • Developed, implemented and tested MS SQL stored procedures for ETL tasks. • Developed and maintained custom SSIS packages to automate report delivery. • Analyzed trends in data for report development… Show more • Developed and maintained SSRS files to keep reports up to date. Utilized SSRS subscriptions to cut report processing time from 8-10 hours down to just an hour. • Performed a database clean-up when upgrading from 2008R2 to 2016 MS SQL Servers to save space and lower costs. • Developed, implemented and tested MS SQL stored procedures for ETL tasks. • Developed and maintained custom SSIS packages to automate report delivery. • Analyzed trends in data for report development purposes. • Provided data analysis support for the client, requirement teams, testers and developers. • Provided consultation to the client in an effort to capture business rules for an application with global visibility. • Wrote and edited business requirement documents to implement changes to new and existing applications. • Worked with DBAs to implement a data archival procedure for tables that were rapidly growing. • Wrote and maintained Database Specifications and Operations Manuals. Show less



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Delivery Specialist II

  • Jan 2013 - Jul 2016

  Farmington Hills, MI SAN Administration of a complex storage environment for a leading Pharmaceutical Company consisting of EMC VNX, Symmetrix VMAX/DMX, CLARiiON, and HP EVA arrays. Executed SAN storage allocations for Unix, Windows, and VMware ESX hosts on both graphic user interface and command line interface. Configured and managed a Cisco Fabric environment. Tasks include creation of device alias, zones, adding zones to zoneset and activating zoneset. Configured and managed VNX arrays using… Show more SAN Administration of a complex storage environment for a leading Pharmaceutical Company consisting of EMC VNX, Symmetrix VMAX/DMX, CLARiiON, and HP EVA arrays. Executed SAN storage allocations for Unix, Windows, and VMware ESX hosts on both graphic user interface and command line interface. Configured and managed a Cisco Fabric environment. Tasks include creation of device alias, zones, adding zones to zoneset and activating zoneset. Configured and managed VNX arrays using Unisphere Manager. Assigned storage to UNIX and Windows servers and configuration of NFS exports and CIFS shares using Unisphere manager. Implemented SRDF/A on VMAX arrays for disaster recovery. Administration of NetApp systems including creation of file systems, exporting and mounting CIFS/NFS shares using FilerView. Created and maintained Storage Infrastructure Standard’s documentation for IT Compliance and Best Practices Supported a 24x7 environment across the AMER, EMEA, and APAC regions. Show less



Quicken Loans

• United States
• Financial Services
• 700 & Above Employee

• Database Administrator Intern

  • May 2012 - Sep 2012

  Designed and maintained a database. Implemented best practices for monitoring a database. Performed regular database maintenance. Assisted with the development of database course curriculum. Worked alongside Senior DBAs to gain knowledge on performance optimization, clustering, and replication.



Target

• United States
• Retail
• 700 & Above Employee

• Flow Team Member

  • Jul 2011 - May 2012

  Cross trained in multiple areas within the first 60 days of hire. Drove sales and in-stocks by unloading the trailer by custom block and pushing and stocking merchandise with speed and accuracy. Handled all products as necessary to ensure guest service needs are met.



Macomb Community College

• United States
• Higher Education
• 700 & Above Employee

• Student Activities Aide

  • Sep 2008 - May 2010

  Warren, MI Assist in planning programs and projects involving the campus and community. Promote and assist student clubs and organizations. Utilized Microsoft Office Suite to keep records of student club programs and events. Assist with event needs, including setting up rooms, furniture and audio visual equipment as assigned.



Lucid Media Productions

• Administrative Assistant

  • Jan 2005 - Aug 2008

  Toronto, Canada Area Assisted with general accounting functions. Provided telephone support. Helped train and supervise part-time staff. Served as executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience. Quickly learn and mastered the Adobe CS3 suite.



Crafton Hills College

• United States
• Higher Education
• 1 - 100 Employee

• Counseling Office Clerk

  • Aug 2002 - Dec 2004

  Coordinated and managed multiple priorities and projects. Provided discreet secretarial and reception services for the counseling department of a busy college. Maintained accurate, up-to-date student files.



Crafton Hills College

• United States
• Higher Education
• 1 - 100 Employee

• Admissions & Records Clerk

  • Jan 2000 - May 2002

  Demonstrated the ability to maintain composure and work efficiently in a fast paced environment while preserving confidentiality. Orchestrated campus events. Managed student relations and provided exemplary service to all students.