Melissa Ramai-Ramnath
Operations Manager at Equilease- Claim this Profile
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Bio
Experience
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Equilease
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Canada
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Financial Services
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1 - 100 Employee
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Operations Manager
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Sep 2021 - Present
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Support Team
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Jul 2019 - Sep 2021
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Equilease
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Canada
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Financial Services
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1 - 100 Employee
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Customer Service
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Jul 2018 - Jul 2019
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Axis Finance Group
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Canada
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Financial Services
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1 - 100 Employee
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Insurance - Administrative Assistant
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Aug 2017 - Jul 2018
* Receive, document and resolve all pending Insurance Policy Cancellations and Accident Claims* Communicate with Customers and Insurance Companies* Maintain and update AutoPal with all Customer Communication, Policy Cancellations, PolicyReinstatements and Accident Claims* Communicate and negotiate with Adjusters in determining the Market Value of vehicles pertaining toClaim Settlements* Manage, complete and submit all Forms and Documents required for Claim Settlements* Communicate, coordinate and update departments with outcome of Accident Claims* Manage, complete and produce all Forms and Documents required for any MTO service on a daily basis* Process required Fees and Bi-Weekly payments for Customer Accounts* Process cheques for Customer and Dealership Payoffs, Accident Claims to close AutoPal Accounts andprepare for monthly audits* Resolve Customer Complaints* Provide monthly reporting to Management on all Insurance activities
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Southern Sales & Service Co. Ltd.
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Trinidad and Tobago
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Supervisor
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Aug 2007 - Dec 2013
Southern Sales and Service Co. Ltd. is a leading Automotive Dealer in Trinidad and Tobago.The Company, incorporated in November 1952, has over fifty (50) years experience in the industry and a Management team boasting a cumulative experience of over two hundredyears.The Rental Division services customers (including Government and Corporate) throughout Trinidad and Tobago with their Vehicle rental needs as well as a host of different AutomotiveServices.My duties since joining the Company have been diverse and encompass a variety of responsibilities as detailed below: -Supervisoro Administrative Letter Writingo Preparation of Proposals and Quotations (Long Term and Government Leases)o Supervise the Customer Service Team for Long Term Leaseso Maintenance of Accounts Receivableo Delegating responsibilities to and overseeing other members of staffo Coordinating assignments between departmentso Preparation of Spreadsheets and other Management Reports for review by theExecutive Directors and Senior Management Team
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Administrative Assistant
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Jan 2006 - Jul 2006
•Prepared and distributed Site Reports and Site Meeting Minutes to Clients•Maintained Accounts Payable by preparing Vouchers and Cheques together with monitoring Company’s Cash Flow •Invoiced Clients for services provided by Project Manager on various sites•Prepared:~N.I.S. – Calculated and paid National Insurance Contributions for Employees and Company monthly~P.A.Y.E. – Calculated and paid Pay As You Earn Tax Contributions for Employees monthly~Health Surcharge – Calculated and paid Government Health Surcharge Tax monthly~Payroll – Calculated and paid Employees monthly~Executed Cash Reconciliation daily, weekly and monthly~Executed Bank Account Reconciliation monthly~Prepared cheques and payment vouchers weekly~Maintained Cheque Disbursement Register~Prepared Spreadsheets and other Reports for External Accountants
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Administrative Assistant
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Jun 2000 - Oct 2005
•Assisted with the Drafting of Final Accounts annually•Coordinated assignments between departments with specific responsibilities to Marketing and Advertising•Assisted in Preparing Monthly Sales Targets for all SINGER Branch Locations (Trinidad and Tobago , Grenada and St. Lucia)•Communicated and coordinated with All Foreign Suppliers and prepared all necessary Import Documents•Costed Goods imported from ALL Foreign and Local Suppliers (i.e. calculating all costs incurred to arrive at the Final Landed Cost)•Prepared and distributed Price Lists to all SINGER Branch Locations (Trinidad and Tobago, Grenada and St. Lucia)•Created and maintained Human Resource Records•Responsible for the Maintenance of All Personal and Confidential Information (Financial and otherwise) for the Directors of the Companies
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Education
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North Eastern College
Diploma, Business Administration