Experience

Kroger Technology

• Analyst

  • Jul 2018 - Present

  As an analyst with Kroger Technology, I answer technical questions from our stores' associates nationwide. As the first level of support staff, I gather information and triage problems, documenting issues and steps taken towards resolution within a ticketing and knowledgebase system. Clear documentation is important to the position for trend tracking, escalation, and onsite technician dispatching.



Relay Resources

• Network Support Technician

  • May 2017 - Mar 2018

• Customer Service Representative and Housing Clerk

  • Oct 2015 - May 2017

• Assistant Onsite Manager

  • Apr 2015 - Apr 2016



JOANN Stores

• Receiving Coordinator

  • Oct 2010 - Oct 2015

  As Receiving Coordinator, I am responsible for all freight coming into or going out of our establishment, as well as directing the freight and stocking crew in daily operations. Tracking our freight consists of ensuring shipments are entered into an inventory management system, sorting and prioritizing inventory prior to stocking, and packaging merchandise leaving our location for special orders or store transfers. In directing my crew, I am responsible for ensuring our freight gets… As Receiving Coordinator, I am responsible for all freight coming into or going out of our establishment, as well as directing the freight and stocking crew in daily operations. Tracking our freight consists of ensuring shipments are entered into an inventory management system, sorting and prioritizing inventory prior to stocking, and packaging merchandise leaving our location for special orders or store transfers. In directing my crew, I am responsible for ensuring our freight gets from our backroom warehouse and on to our shelves in a timely and directed manner, balancing employees' strengths in different departments with what needs to be accomplished. In addition to my main duties, I also: Set plan-o-grams for new and re-setting merchandise. Stock freight with my crew. Prepare custom-cut merchandise. Customer service and register work. And fix technological problems that do not need to be escalated to corporate Technologies Services. Show more Show less



Nature Bake/Dave's Killer Bread

• Mixer/Baker

  • Apr 2007 - Sep 2010

  At Nature Bake, I was involved in, at some point, all phases of bread production, but mainly at the time I left I was scaling and mixing bread in Nature Bake's mixed vegan, wheat-free, whole-wheat, and white bread mix room. This required timely completion of precision tasks, and accurate judging of the breads' "done-ness."



Western Michigan University Apartments Department

• Site Caretaker

  • Aug 2005 - Oct 2006

  The Site Caretaker was responsible for maintaining the cleanliness of walkways and laundry rooms in a residential complex of 6 buildings / 126 units. It was a self directed position, and as a student job the worker had to set her own hours, completing the work required in the hours paid while working around a school schedule. The work required mopping, raking leaves, shoveling snow, and keeping accurate inventory of supplies.



Bridgman Public Schools

• IT Technician

  • May 2001 - Sep 2005

  I was involved with all aspects of our IT operations, from initial computer purchasing and setup, and user training through to server maintenance. This was a very self directed position and very learn as you go. During my time with Bridgman Schools, we transitioned from a legacy Novel network to a modern Linux server architecture, set up two new computer labs with 30+ student PCs each with Windows user OSes and Windows 2000 and 2003 servers. Most of my daily activity was dealing with trouble… I was involved with all aspects of our IT operations, from initial computer purchasing and setup, and user training through to server maintenance. This was a very self directed position and very learn as you go. During my time with Bridgman Schools, we transitioned from a legacy Novel network to a modern Linux server architecture, set up two new computer labs with 30+ student PCs each with Windows user OSes and Windows 2000 and 2003 servers. Most of my daily activity was dealing with trouble reports teaches would submit or maintaining the student labs scattered across the three campuses. Show more Show less