Experience

Poppulo

• United States
• Software Development
• 300 - 400 Employee

• Customer Success Associate

  • Jun 2022 - Present

  Ireland

• Technical Support Specialist

  • Jul 2021 - Jun 2022

  Ireland



World Nomads Group

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2018 - Jul 2021

  Cork, Munster, Ireland



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Customer Relations Associate

  • Dec 2017 - Apr 2018

  Cork, Munster, Ireland



Voxpro

• Ireland
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Google Apps Technical Support

  • Apr 2015 - Dec 2017

  Cork, Ireland Position: Senior Technical Support Agent The role of Senior Technical Support Agent is to deliver the best customer service to our customers. Taking ownership of cases that have been escalated where further and more detailed troubleshooting will need to be completed. It also involves being specialized in a specific component and excelling in this area. With this, I also assist new staff with queries, guide them to search for the correct solutions and workflows required… Show more Position: Senior Technical Support Agent The role of Senior Technical Support Agent is to deliver the best customer service to our customers. Taking ownership of cases that have been escalated where further and more detailed troubleshooting will need to be completed. It also involves being specialized in a specific component and excelling in this area. With this, I also assist new staff with queries, guide them to search for the correct solutions and workflows required to assist their customers with their issues. I am part of teams designed to handle the more difficult of cases and queries that come into our Billing and Administration queues which also include cases from US Government organizations. To become a Gov Agent, you must go through highly detailed security checks of which I have been approved and cleared. Skills I have acquired while working with the Google team: proficiency in G Suite, familiarity with Salesforce, enforcement of Quality guidelines, understanding of some team reports such as PPH. Show less



Blizzard Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Games Master

  • Jan 2015 - Mar 2015

  Cork Position: Customer Service - Game Master The role of a Game Master is to provide assistance for the players of the Blizzard community in games such as World of Warcraft, Startcraft 2, Diablo 3, Hearthstone and Heroes of the Storm when they experienced difficulties. The channels I used to solve those issues were in-game chat and offline responses. I would help with game-play and troubleshooting minor technical issues always aiming to deliver outstanding Customer Service.



Harvey Norman

• Australia
• Retail
• 700 & Above Employee

• Assistant Manager

  • Feb 2013 - Jan 2014

  Little Island, Cork Position: Assistant Manager - 11 Month Temporary Contract The role of an Assistant Manager is the day to day running of the Department, Overseeing orders, receiving and processing deliveries. Dealing and assisting with customer queries and any customer service issues that may have arisen. Dealing with reps and orders. Managing rotas and wages.



hmv Ireland & Xtra-vision Ltd

• Ireland
• Retail
• 1 - 100 Employee

• Assistant Manager

  • Aug 2012 - Feb 2013

  Douglas, Cork Position: Assistant Manager The role of an Assistant Manager was to support the Store Manager in ensuring that the store achieves and surpasses its sales and profit targets, and controls costs. I mainly dealt with staff training and development along with all aspects of customer service. Leading by example and beating sales targets consistently.



Texoil Services

• United States
• Oil and Gas
• 1 - 100 Employee

• Supervisor

  • Apr 2012 - Aug 2012

  Little Island, Cork Position: Supervisor My duties for this role were opening and closing of the store. Dealing with customer complaints and queries. General upkeep of the store and forecourt, taking in deliveries and stock taking.



TK MAXX

• Retail
• 700 & Above Employee

• Floor Manager

  • Sep 2007 - Apr 2012

  Waterford, Ireland Position: Floor Manager The role of the Floor Manager is to support the Store Manager in ensuring that the store achieves and surpasses its sales and profit targets, and controls costs. The key focuses of the role are to delight our customer, motivate our team members and work together to embed operational routines and standards, and to achieve high standards of customer service. In addition to this I have been over the processing of stock, the customer service side of… Show more Position: Floor Manager The role of the Floor Manager is to support the Store Manager in ensuring that the store achieves and surpasses its sales and profit targets, and controls costs. The key focuses of the role are to delight our customer, motivate our team members and work together to embed operational routines and standards, and to achieve high standards of customer service. In addition to this I have been over the processing of stock, the customer service side of the business and the shop floor. Here I would look over the sales in our top 10 selling departments and also on a regular basis keep track of sales in our Top 5 Shrink departments (loss). I also had a small role in the staffing where I conduct interviews and give the yearly reviews and rotas. Show less



Heatons Group

• Retail
• 1 - 100 Employee

• Management Trainee

  • May 2006 - Sep 2007

  Wexford, Carlow and Waterford Position: Trainee Manager As Trainee Manager I was moved around various stores around the country. I oversaw the Cash Office and the Sales Floor in the Wexford, Carlow & Waterford stores. I was responsible for certain departments where I ensured that we were meeting our targets. I took over the general running of the Lisduggan store with the assistance of another Trainee (there was no Store or Assistant manager and we were required to run this busy store for a… Show more Position: Trainee Manager As Trainee Manager I was moved around various stores around the country. I oversaw the Cash Office and the Sales Floor in the Wexford, Carlow & Waterford stores. I was responsible for certain departments where I ensured that we were meeting our targets. I took over the general running of the Lisduggan store with the assistance of another Trainee (there was no Store or Assistant manager and we were required to run this busy store for a couple of months). Show less



Tesco Ireland

• Ireland
• Retail
• 700 & Above Employee

• Customer Service Supervisor

  • Nov 2002 - May 2006

  Gorey, Wexford