Melissa Peacock

πΆπ‘’π‘Ÿπ‘‘π‘–π‘“π‘–π‘’π‘‘ π΄π‘‘π‘£π‘Žπ‘›π‘π‘’π‘‘ π‘…π‘’π‘ π‘’π‘šπ‘’ π‘Šπ‘Ÿπ‘–π‘‘π‘’π‘Ÿ/πΆπ‘Žπ‘Ÿπ‘’π‘’π‘Ÿ πΆπ‘œπ‘’π‘›π‘ π‘’π‘™π‘™π‘œπ‘Ÿ at The Perfect Resume
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Contact Information
us****@****om
(386) 825-5501
Location
Gold Coast, Queensland, Australia, AU
Languages
  • English Native or bilingual proficiency

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Mike Fitzpatrick

Melissa and her team deliver work of exceptional quality in a timely and efficient manner. Communication is easy and they're a pleasure to deal with. Melissa, in particular, has a real gift. I cannot fault their work and will be recommending her services for year to come.

Lucia Molina

I enjoyed working with Melissa and her team. They did a fantastic job with my resume and LinkedIn profile, extracting impacting descriptions from my entire work experience. I loved their lean approach and how they focused on adding my achievements and metrics to prove my credibility, including personal attributes and hard and soft skill sets. I was impressed with their delivery; they provided my updated resume to review in a few days. They are genuinely fantastic writers. Thus far, my experience has been top-notch, and my newly updated resume presents my expertise and achievements. I am also grateful that they provided some eBooks with further tips to increase my chances of getting to interview. Thank you:)

Clarel Anroop MAHRI

I have collaborated with Melissa and her team on multiple occasions, and I highly recommend their services to anyone in need of them. Highly skilled, highly professional, brilliant guidance and assistance in resume writing and counselling. They are very knowledgeable and approachable, extremely competent in their field with the ability to provide unique solution to boost one’s career.

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Credentials

  • Certified Advanced Resume Writer (CARW)
    Career Directors International
    Jan, 2019
    - Nov, 2024
  • Advanced Life Coaching
    Australian College of Applied Psychology
  • Certificate III in Aged Care
    Cengage
  • Communication skills in the workplace
    Australian Home Care
  • Diploma in Counselling & Communication
    Cengage
  • Human Research & Ethics
    Deakin University
  • Laboratory and Fieldwork Safety Induction
    Deakin University
  • OHS Representative 5-day Training Course
    Interactive Training Solutions, LLC.
  • OHS Responsibilities for Managers & Supervisors
    Australian Home Care
  • Professional Presentations
    Australian Institute of Management

Experience

  • The Perfect Resume
    • Australia
    • Human Resources Services
    • 1 - 100 Employee
    • πΆπ‘’π‘Ÿπ‘‘π‘–π‘“π‘–π‘’π‘‘ π΄π‘‘π‘£π‘Žπ‘›π‘π‘’π‘‘ π‘…π‘’π‘ π‘’π‘šπ‘’ π‘Šπ‘Ÿπ‘–π‘‘π‘’π‘Ÿ/πΆπ‘Žπ‘Ÿπ‘’π‘’π‘Ÿ πΆπ‘œπ‘’π‘›π‘ π‘’π‘™π‘™π‘œπ‘Ÿ
      • 2018 - Present

      ✩ π‘ͺπ’†π’“π’•π’Šπ’‡π’Šπ’†π’… 𝑨𝒅𝒗𝒂𝒏𝒄𝒆𝒅 π‘Ήπ’†Μπ’”π’–π’Žπ’†Μ π‘Ύπ’“π’Šπ’•π’†π’“ ✩ π‘ͺ𝒂𝒓𝒆𝒆𝒓 π‘ͺ𝒐𝒖𝒏𝒔𝒆𝒍𝒍𝒐𝒓 ✩ π‘Ήπ’†π’„π’“π’–π’Šπ’•π’Žπ’†π’π’• π‘Ίπ’‘π’†π’„π’Šπ’‚π’π’Šπ’”π’• ✩ βœ©βœ©βœ©π‘¨π’„π’‰π’Šπ’†π’—π’†π’Žπ’†π’π’•π’” ✩✩✩ ✦ Chosen out of 54 applicants to author an Australian celebrity's LinkedIn profile. ✦ Helped 100s of candidates achieve the job they want with only one application, even at the C-level. ✦ Increased applicants' chances of being shortlisted for an interview within 6-months from 2.6% to 96%. ✩✩✩Resume Writing Service Benefits ✩✩✩ ✦ Increase the marketability of a applicants' profile to attract job prospects. ✦ Understand the importance of a unique resume, cover letter, selection criteria and LinkedIn profile. ✦ Showcase the candidate's talents, skills and experiences to catch a potential employer's attention. ✦ Include research industry keywords to increase document compatibility using ATS software. ✦ Create a graphically designed document in both PDF and editable Microsoft Word format. Show less

  • Business Mentoring Australia
    • Australia
    • Business Consulting and Services
    • 𝐡𝑒𝑠𝑖𝑛𝑒𝑠𝑠 π‘€π‘’π‘›π‘‘π‘œπ‘Ÿ
      • 2016 - Apr 2023

      ✦Encouraged entrepreneurs and corporate professionals to develop and achieve their goals. ✦Eliminated distractions to help clients focus on their objectives. ✦Acted as an empathic and offered helpful advice for client's to make decisions. ✦Challenged and increased the client's personal and professional growth path. ✦Upheld high regard for client confidentiality to build trusting relationships. ✦Created a safe environment for clients to work through a professional issue with guided counselling. ✦Operated as SME and recommended solutions that generated business opportunities. Show less

  • Bayside City Council
    • Australia
    • Government Administration
    • 200 - 300 Employee
    • π‘†π‘‘π‘Ÿπ‘Žπ‘‘π‘’π‘”π‘¦, π‘ƒπ‘’π‘Ÿπ‘“π‘œπ‘Ÿπ‘šπ‘Žπ‘›π‘π‘’ & π‘…π‘’π‘π‘œπ‘Ÿπ‘‘π‘–π‘›π‘” - 𝐢𝐸𝑂 π·π‘–π‘£π‘–π‘ π‘–π‘œπ‘›
      • 2017 - 2018

      ✦ Authored the 196 pages 2017/2018 Annual Report with extensive networking, data collection and statistical analysis aligned to award-winning quality standards. ✦ Supported the Council to comply with its obligations under various Acts and Regulations. ✦ Negotiated and influenced senior managers and executives across the CEO, City Planning and Amenity, Community and Customer Experience, Corporate Services and the Environment, Recreation and Infrastructure Divisions as a business partner to improve capability, alignment, performance, and results. ✦ Collected, analysed, identified trends and reported Council insights against the Bayside City Council Annual Plan and Local Government Performance Reporting (LGPRF) Framework, a mandatory system of performance reporting for all Victorian councils. ✦ Delivered public value, sustainable services, continuous improvement and business planning to enhance community liveability. Show less

  • McArthur
    • Australia
    • Staffing and Recruiting
    • 300 - 400 Employee
    • π‘…π‘’π‘”π‘–π‘œπ‘›π‘Žπ‘™ π‘‡π‘’π‘Žπ‘š πΏπ‘’π‘Žπ‘‘
      • 2016 - 2017

      ✦ Developed care staff confidence, skills and competencies. ✦ Supported day-to-day rostering and coordination of shifts. ✦ Managed client expectations across both non-profit, for-profit and Local Council. ✦ Developed care staff confidence, skills and competencies. ✦ Supported day-to-day rostering and coordination of shifts. ✦ Managed client expectations across both non-profit, for-profit and Local Council.

  • Baptcare
    • Australia
    • Civic and Social Organizations
    • 500 - 600 Employee
    • π‘€π‘Žπ‘›π‘Žπ‘”π‘’π‘Ÿ π‘œπ‘“ πΆπ‘’π‘ π‘‘π‘œπ‘šπ‘’π‘Ÿ π‘‚π‘’π‘‘π‘π‘œπ‘šπ‘’π‘ 
      • 2014 - 2016

      ✦ Advanced the community care team from 20 to 120+ staff within 9 months by steering an end-to-end rapid recruitment project. ✦Reduced the recruitment timeline from six weeks to ten days using lean-six-sigma methodologies. ✦ Developed policy and procedure to embed core process into business operations. ✦ Rolled out intensive face-to-face manual handling training across the state. ✦ Operated as a key stakeholder during the Mission, Vision and Values Cultural Project. ✦ Undertook extensive business development to rapidly increase the client base from 100 to 1000+ within 12-months with strategic planning and extensive stakeholder engagements. ✦ Integrated departments in four major regions while supporting regional staff through change management. ✦ Collaborated with the safety and quality team to enhance compliance and service delivery outcomes. ✦ Handled Fairwork reconciliations and employee and industrial relations issues with a systematic process and strategic performance management tactics. ✦ Delivered an innovative technology business efficiency project in close collaboration with IT and software vendors. Coached the pilot program, addressed issues, then rapidly deployed the platform across the state with mass training within ten weeks. ✦ Significantly reduced hundreds of reported complaints down to 10 per month with numerous efficiency improvements, training, service redesign, customer experience enhancements and extensive networking. Show less

  • Australian Home Care
    • Australia
    • Hospitals and Health Care
    • 1 - 100 Employee
    • π‘†π‘’π‘Ÿπ‘£π‘–π‘π‘’ π‘€π‘Žπ‘›π‘Žπ‘”π‘’π‘Ÿ
      • 2008 - 2014

      ✦ Consolidated service delivery process and procedure with a lean-six-sigma methodology to streamline business operations and support 1000s of vulnerable clients living in the community. ✦ Operated as an active leader to professionally develop a team of 7 coordinators. Successfully coached a receptionist to gain skills required to become a coordinator and a coordinator to a case manager. ✦ Developed service efficiencies with clear communication to indirectly lead 400 support workers. ✦ Built strategic partnerships with allied businesses in the area to respond proactively to business needs. ✦ Saved $100K+ on outsourcing costs by streamlining the recruitment process. ✦ Contributed to major tenders and successfully saved a significant MEPACS Caulfield Health contract with addressing service issues and developing automated macro-filled MS Excel forms to standardise reporting needs. ✦ Mentored and coached staff across business and after hours services including performance appraisals, reviews and promotions. ✦ Locally marketed service offerings to increase private referrals. Show less

Education

  • Deakin University
    Master's degree, Public Health - Organisational Behaviour
    2014 - 2015
  • Swinburne University of Technology
    Bachelor of Psychological Science (Psychology)
    2019 - 2021
  • Deakin University
    Bachelor of Biomedical Science, Majors: Microbiology & Genetics
    2010 - 2013
  • Management and Strategy Institute
    Lean Six-Sigma MSI Certified, Black Belt
    2016 - 2016
  • Open Colleges
    Diploma of Counselling and Communication
    2012 -

Community

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