Experience

Peconic Landing

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• MEMBER SERVICES- OPERATIONS MANAGER

  • Jun 2014 - Present

  Support Senior Vice President with strategic initiatives and project management, assist Vice President of Member Services in member programming and operational procedures, build and cultivate culture & team for organization through values-based leadership, conduct and assess Quality Assurance and Performance Improvement for members: quantifying satisfaction and identifying areas of process improvement for member experience • Project Coordinator for Water’s Edge: construction, design, and… Show more Support Senior Vice President with strategic initiatives and project management, assist Vice President of Member Services in member programming and operational procedures, build and cultivate culture & team for organization through values-based leadership, conduct and assess Quality Assurance and Performance Improvement for members: quantifying satisfaction and identifying areas of process improvement for member experience • Project Coordinator for Water’s Edge: construction, design, and opening details of new dining venue • Liaison/Project Coordinator for Stony Brook Medicine and Peconic Landing’s Center for Well-Being • Collaborate weekly with Chief Executive Officer and Vice President of Human Resources on development and implementation of staff recruitment and retention, and strategic initiatives • Collaborate weekly with Chief Operating Officer, Director of Health Services, and Case Manager to create and finalize care management for members • Administer and analyze annual collection of member health data • Coordinate and execute events for community outreach through mission-based leadership Show less Support Senior Vice President with strategic initiatives and project management, assist Vice President of Member Services in member programming and operational procedures, build and cultivate culture & team for organization through values-based leadership, conduct and assess Quality Assurance and Performance Improvement for members: quantifying satisfaction and identifying areas of process improvement for member experience • Project Coordinator for Water’s Edge: construction, design, and… Show more Support Senior Vice President with strategic initiatives and project management, assist Vice President of Member Services in member programming and operational procedures, build and cultivate culture & team for organization through values-based leadership, conduct and assess Quality Assurance and Performance Improvement for members: quantifying satisfaction and identifying areas of process improvement for member experience • Project Coordinator for Water’s Edge: construction, design, and opening details of new dining venue • Liaison/Project Coordinator for Stony Brook Medicine and Peconic Landing’s Center for Well-Being • Collaborate weekly with Chief Executive Officer and Vice President of Human Resources on development and implementation of staff recruitment and retention, and strategic initiatives • Collaborate weekly with Chief Operating Officer, Director of Health Services, and Case Manager to create and finalize care management for members • Administer and analyze annual collection of member health data • Coordinate and execute events for community outreach through mission-based leadership Show less



Cornell University

• United States
• Higher Education
• 700 & Above Employee

• MASTER OF HEALTH ADMINISTRATION -Jeb E. Brooks School of Public Policy, Sloan Program

  • May 2021 - Dec 2022

  Focus on quality improvement in healthcare, innovation and change management, managing operations, healthcare managerial finance, health policy and strategy, healthcare organizations and behaviors • Workforce management: Decipher if utilizing a universal worker can achieve the Triple Aim: lowering costs, improving quality of person-centered care, improving overall well-being of client population • Training and Development: Analyze the training and on-boarding costs of a universal worker… Show more Focus on quality improvement in healthcare, innovation and change management, managing operations, healthcare managerial finance, health policy and strategy, healthcare organizations and behaviors • Workforce management: Decipher if utilizing a universal worker can achieve the Triple Aim: lowering costs, improving quality of person-centered care, improving overall well-being of client population • Training and Development: Analyze the training and on-boarding costs of a universal worker • Human Resource Development and Cost Analysis: Establish firm’s monthly and annual recruitment costs • Business Analysis: Identified labor costs associated with vacant positions; distinguished labor and benefit cost savings Show less Focus on quality improvement in healthcare, innovation and change management, managing operations, healthcare managerial finance, health policy and strategy, healthcare organizations and behaviors • Workforce management: Decipher if utilizing a universal worker can achieve the Triple Aim: lowering costs, improving quality of person-centered care, improving overall well-being of client population • Training and Development: Analyze the training and on-boarding costs of a universal worker… Show more Focus on quality improvement in healthcare, innovation and change management, managing operations, healthcare managerial finance, health policy and strategy, healthcare organizations and behaviors • Workforce management: Decipher if utilizing a universal worker can achieve the Triple Aim: lowering costs, improving quality of person-centered care, improving overall well-being of client population • Training and Development: Analyze the training and on-boarding costs of a universal worker • Human Resource Development and Cost Analysis: Establish firm’s monthly and annual recruitment costs • Business Analysis: Identified labor costs associated with vacant positions; distinguished labor and benefit cost savings Show less



Financier Patisserie

• Food and Beverage Services
• 1 - 100 Employee

• DIRECTOR OF SALES & OPERATIONS

  • Oct 2009 - Jul 2012

  Produced and managed events for Wedding Salon, HGTV- Selling NY, Lycee Francais de NY Annual Fall Tasting Soiree, and Dine Around NYC • Hired and trained team members while managing organization’s culture and strategic initiatives • Reconciled cash revenue and bank statements, responsible for post event reconciliations • Generated and managed event sales reports • Hired and trained department staff • Managed culture and team building initiatives Produced and managed events for Wedding Salon, HGTV- Selling NY, Lycee Francais de NY Annual Fall Tasting Soiree, and Dine Around NYC • Hired and trained team members while managing organization’s culture and strategic initiatives • Reconciled cash revenue and bank statements, responsible for post event reconciliations • Generated and managed event sales reports • Hired and trained department staff • Managed culture and team building initiatives



Union Square Hospitality Group

• United States
• Restaurants
• 300 - 400 Employee

• PRIVATE EVENT SALES MANAGER

  • May 2005 - Oct 2009

  Negotiated agreements for over 400 clients, including: American Express, Deutsche Bank, Food Network, MLB Network, and Tumi, coordinated and produced soirées for groups up to 700, drafted and secured vendor contracts • Hired and trained team members while managing organization’s culture and strategic initiatives • Created, managed, analyzed and projected both annual and monthly budgets • Coordinated and executed community outreach Negotiated agreements for over 400 clients, including: American Express, Deutsche Bank, Food Network, MLB Network, and Tumi, coordinated and produced soirées for groups up to 700, drafted and secured vendor contracts • Hired and trained team members while managing organization’s culture and strategic initiatives • Created, managed, analyzed and projected both annual and monthly budgets • Coordinated and executed community outreach