Melissa Palmer
OFFICE MANAGER/TMS TECH at Actify Neurotherapies- Claim this Profile
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Bio
Melissa is very efficient and pleasant to work with.
Melissa is very efficient and pleasant to work with.
Melissa is very efficient and pleasant to work with.
Melissa is very efficient and pleasant to work with.
Credentials
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Operating Training
The Magstim Company LtdDec, 2017- Nov, 2024 -
Clinical Training for TMS Therapy
Neuronetics, Inc.Sep, 2011- Nov, 2024
Experience
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Actify
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United States
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Mental Health Care
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1 - 100 Employee
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OFFICE MANAGER/TMS TECH
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Feb 2016 - Present
◆ Monitored and recorded vital signs for about 40 patients per day◆ Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.◆ Ensure the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment◆ Generated daily shipping reports◆ Tracked shipments using major and in-house shipping sources◆ Responsible for the resolution of more 4000-1200 emails on a daily basis ◆ Communicated with international clients by email and phone◆ Resolved time sensitive claims with or major e-commerce accounts such as Amazon(US, Germany, Spain and Europe), Walmart, Barnes & Noble and EBay accounts on a daily basis◆ Assisted customers with price adjustments and refunds ◆ Ran daily reports to pick up on system errors and quickly resolved them◆ Data entry for clients and customers◆ Assisted customers with price adjustments and refunds◆ Contacted customers daily regarding declined payments and processed updated payments◆ Pull products from different platforms that were out of sock◆ Analyzed websites for errors ◆ Sorted processed and responded to all incoming mail◆ Processed and shipped products from our onsite warehouse ◆ Assisted my team with quarterly loss reports◆ Provided customers with extreme level of customer service, resulting in winning employee of the for three consecutive months and six different months in total
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OFFICE MANAGER/TMS TECH
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Feb 2016 - Feb 2017
◆ Monitored and recorded vital signs for about 40 patients per day◆ Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.◆ Ensure the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment◆ Generated daily shipping reports◆ Tracked shipments using major and in-house shipping sources◆ Responsible for the resolution of more 4000-1200 emails on a daily basis ◆ Communicated with international clients by email and phone◆ Resolved time sensitive claims with or major e-commerce accounts such as Amazon(US, Germany, Spain and Europe), Walmart, Barnes & Noble and EBay accounts on a daily basis◆ Assisted customers with price adjustments and refunds ◆ Ran daily reports to pick up on system errors and quickly resolved them◆ Data entry for clients and customers◆ Assisted customers with price adjustments and refunds◆ Contacted customers daily regarding declined payments and processed updated payments◆ Pull products from different platforms that were out of sock◆ Analyzed websites for errors ◆ Sorted processed and responded to all incoming mail◆ Processed and shipped products from our onsite warehouse ◆ Assisted my team with quarterly loss reports◆ Provided customers with extreme level of customer service, resulting in winning employee of the for three consecutive months and six different months in total
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COSTUMER SERVICE
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Feb 2016 - Mar 2017
◆ Handled inbound customer calls regarding products and payments◆ Generated daily shipping reports◆ Tracked shipments using major and in-house shipping sources◆ Responsible for the resolution of more 4000-1200 emails on a daily basis ◆ Communicated with international clients by email and phone◆ Resolved time sensitive claims with or major e-commerce accounts such as Amazon(US, Germany, Spain and Europe), Walmart, Barnes & Noble and EBay accounts on a daily basis◆ Assisted customers with price adjustments and refunds ◆ Ran daily reports to pick up on system errors and quickly resolved them◆ Data entry for clients and customers◆ Assisted customers with price adjustments and refunds◆ Contacted customers daily regarding declined payments and processed updated payments◆ Pull products from different platforms that were out of sock◆ Analyzed websites for errors ◆ Sorted processed and responded to all incoming mail◆ Processed and shipped products from our onsite warehouse ◆ Assisted my team with quarterly loss reports◆ Provided customers with extreme level of customer service, resulting in winning employee of the for three consecutive months and six different months in total
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PRACTICE MANAGER
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Mar 2011 - Oct 2014
◆ Oversee direct administrative team of individuals.◆ Evaluate administrative staff on job performance at designated intervals; administer performance reviews and salary increases◆ Provide disciplinary actions (verbal warning, written warning, put on probation period, etc.,◆ Placement of advertisements for administrative position openings; Review resumes, interview potential candidates, connect with candidate’s professional references and hiring◆ Provide ongoing training to administrative and clinical staff regarding EMR systems and software updates◆ Keep administrative team and clinic staff abreast of practice changes, policies, and pertinent issues◆ Keep flow of communication with medical directors, billing company, human resources, etc. as appropriate and needed to coordinate needs of the practice◆ Communicate with the billing company to keep them abreast of individual account insurance updates, patient billing questions, etc. ◆ Review, research and respond to billings company regarding various reports prepared by billing company; most reports request billing information (i.e. missing diagnosis codes, billing codes, authorization, etc.,◆ Responsible for preparation of all bank deposits and maintenance of practice cash flow sheet submitted to accounting. Sorting incoming mail, scanning copies of insurance checks to billing company and preparing deposit slips on a bi-weekly basis. ◆ Tracking of various clinician consultation income ◆ Responsible for ordering office supplies and medical equipment◆ Maintain newly assigned provider numbers and contracts◆ Request, assist, complete and maintain records of credentialing, and malpractice insurance◆ Act as privacy officer answering questions and concerns from patients and staff and keeping the practice up to date and compliant with the applicable HIPAA laws and posting of appropriate HIPAA notices and posters
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TMS Therapy Total Care Manager
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Sep 2011 - Jun 2014
◆ Involvement in the process of TMS candidates/patients from initial patient interest in TMS to the final stages of patient treatment and insurance reimbursement fee◆ Create and maintain schedules for a TMS ◆ Keep TMS patients informed and give notice of any changes to the schedule (and office closures, etc.)◆ Entire set up for TMS treatments on daily basis for each patient treatment and bring patients back to TMS Suite to begin treatment◆ Monitor treatment, watch for signs of distress, communicate with patient and symptoms◆ Submittal of patient records to insurance company for proof of medical necessity as appropriate◆ Submit “SOAP” notes daily; assist patient to complete symptom rating scale questionnaires; Documentation in TMS Practice Management EMR system ◆ Maintain spreadsheets for purposes of tracking TMS insurance payments and patient payments/patient co-pays◆ Assist psychiatrist with patient’s first appointment “Mapping” of the brain to establish motor threshold◆ Act as a resource for TMS patient as appropriate with regards to TMS treatment◆ Order supplies for TMS treatments as appropriate and follow up on any outstanding invoices with supply company◆ Check and return calls from physicians, therapist and patients◆ Check TMS e-mail throughout the day and respond as appropriate◆ Coordinate, attend and be an integral part of TMS “Open House”◆ Coordinate with insurance companies and patients to start contracts and single case agreements◆ Patient education, making sure patients understand procedures both FDA approved and off label treatments◆ Reliable with excellent attendance◆ Duties included managing a satellite office and was responsible for running the office.◆ Medical records updating and record keeping◆ Obtaining ital signs, providing physical therapy ◆ Maintaining treatment room and office◆ Assisting doctor with procedures as well as translating.◆ Patient education, making sure patients understood what the procedures were.
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ADMINISTRATIVE ASSISTANT
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Jun 2008 - Mar 2011
◆ Preparing exam room◆ Experience in MS Office, including Word, Excel, & Outlook◆ Medical records updating and record keeping◆ Obtaining Vital signs◆ Assisting patients fill out paperwork and data input◆ Patient intake ◆ Patient education, making sure patients understood the procedure.
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Education
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2017 - 2017
Magstim
Transcranial Magnetic Stimulation Operations Train Program, Transcranial Magnetic Stimulation Operations Train Program -
2016 - 2017
CPR AND AED CERTIFIED
CPR AND AED CERTIFIED, CPR AND AED CERTIFIED -
2011 - 2011
NEUROSTAR UNIVERSITY
Transcranial Magnetic Therapy, Transcranial Magnetic Therapy -
2008 - 2010
Montgomery College
associates degree, associates degree -
2007 - 2007
Gaithersburg High School
DIPLOMA, DIPLOMA
Community
