Front Desk Receptionist

• Nov 2022 - Present

Procedure Scheduler Specialist

• Sep 2020 - Aug 2022

In September 2020 I was promoted to Procedure Scheduler Specialist. Since then, I have I cross trained in multiple different roles throughout the organization. This exposure has increased my overall understanding of the company as well as of the larger healthcare industry. On a daily basis I assist patients both face-to-face and via phone to complete multiple various stages of the procedure lifecycle.

Procedure Scheduler

• Aug 2019 - Sep 2020

As a Procedure Scheduler I assisted patients over the phone to schedule a wide variety of medical procedures of varying urgency and complexity. This position required the careful and timely handling of sensitive patient information. Through excellent cross-functional teamwork and multitasking skills, I ensured schedules were balanced and patients were cared for.Tools used: Microsoft Office Suite, ModMed gGastro Suite, 3CX VOIP

CNA/ Restorative Aide

• Mar 2017 - Aug 2019

CNA​ Preceptor

• Sep 2014 - Feb 2017

Demonstrating consistent leadership and organizational skills as CNA Preceptor ● Training new employees during orientation through 90 days ● Defining the terms and job functions of preceptors and learners ● Identifying the knowledge, attitudes, and skills needed to be an effective preceptor ● Attending monthly meetings to discuss new employees and their progress ● Effectively communicating between residents and nursing staff both verbally and written form ● Delivering quality care for patients in compassionate ways ● Assisting with bathing, dressing, grooming, transfers, eating, and toileting ● Providing fresh water and nourishment between meals ● Ambulating, turning and positioning patients ● Ensuring resident’s skin is protected from skin breakdown, bruises, skin tears and redness ● Caring for and managing residents with behavioral problems ● Recognizing illnesses and depression Show less