Experience

Directions Research, Inc.
• United States
• Market Research
• 100 - 200 Employee
• Senior Project Manager

  • May 2021 - Present

SPH Analytics
• United States
• Hospitals and Health Care
• 100 - 200 Employee
• Sr. Project Manager

  • Jun 2019 - May 2021

DSS Research
• United States
• Market Research
• 100 - 200 Employee
• Sr. Project Manager

  • Oct 2016 - Jun 2019

Convergys
• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee
• Operational Performance Analyst

  • Jul 2015 - Oct 2016
• Project Manager

  • Aug 2012 - Jul 2015

  • Develop questionnaires to meet the project objectives, while controlling length.• Extensively test the phone and Internet surveys during programming.• Manage sampling within project budget.• Manage data collection (online panels, mail-to-web, phone and mail)• Direct and coordinate with all departments as the project moves through each phase to ensure timely and accurate deliverables.• Review reports to make sure they meet the objectives and the clients’ requests.• Manage multiple projects simultaneously at various stages, applying strict time management and leadership skills to keep the projects on track and on time.• Maintain client contact throughout entire project. Show less

• Analyst, Custom/Strategy Team

  • May 2009 - Aug 2012

  • Analyze and interpret data in crosstabs and statistical models.• Summarize findings in a concise and effective manner that provides insights and direction to the client.• Design report templates and crosstab banner plans in order to meet the objectives of each study.• Edit report writing for fellow analysts.• Review surveys to ensure appropriate questions are included to meet the research objectives and statistical analysis requirements.• Maintain direct client contact on some accounts.• Train analytical interns and assistants.• Analyses include segmentation, conjoint/discrete choice analysis, loyalty, key drivers of satisfaction, predictive modeling, max diff, perceptual mapping, cost value analysis, market simulation, net promoter score.• Intern, Associate Analyst and Team Lead were also positions held during this time period with the same responsibilities. Show less



William Gammon Insurance

• United States
• Insurance
• 1 - 100 Employee

• Account Manager

  • Apr 2007 - Aug 2008

  Managed over 100 "key" accounts (over $12,000 in premium each) daily, including marketing and servicing. Found appropriate markets for best pricing/product, negotiated pricing and coverage with all companies. Marketed an average of 13 accounts monthly. Researched clients' questions and processed or delegated requests as needed. Quality Control: Processed all "key" account policies, endorsements, audits and cancellations by reviewing for accuracy based on what was ordered and needed for specific accounts; requested any necessary changes or revisions. Show less



McGriff, Seibels & Williams, Inc

• United States
• Insurance

• Account Representative

  • Sep 2004 - Apr 2007

  Prepared and issued all documents required on new and renewal business. Initiated and followed up on change requests with companies and/or clients until completion. Assisted with obtaining information to prepare applications for submission. Tracked account discrepancies.

• Team Support

  • Jun 2004 - Sep 2004

  Generated all word processing and clerical documents for entire Commercial department. Trained employee hired to replace me after promotion to Account Service Representative I.



Texas Lutheran University

• United States
• Higher Education
• 200 - 300 Employee

• Marketing Research Intern

  • Jan 2003 - May 2003

  Chosen from the entire senior class at Texas Lutheran University to be one of four students for this internship. Participated in phone survey. Entered information into Access database. Worked with Guadalupe Valley Hospital. Chosen from the entire senior class at Texas Lutheran University to be one of four students for this internship. Participated in phone survey. Entered information into Access database. Worked with Guadalupe Valley Hospital.



Ryland Homes

• United States

• Marketing Intern

  • May 2002 - Aug 2002

  Assisted in computing competition analysis. Assisted in organizing and promoting incentive programs for employees. Participated in weekly sales meetings. Continually updated and edited the Ryland website. Prepared information book for Rent with Equity apartments. Assisted the Internet Sales and Marketing Coordinators. Trained in the sales offices; greeted customers and observed the contract, home-buying and selling processes. Trained in Marketing, Customer Care, Financial Services, Architectural Services, Estimating, Merchandising, and Purchasing departments. Show less