Experience

Supported Solution
• United States
• Individual and Family Services
• 1 - 100 Employee
• Employement consultant

  • Apr 2023 - Present

Femme Phenomenal
• United States
• Civic and Social Organizations
• Web Copywriter

  • Feb 2023 - Present


Evergreen Market

• United States
• Retail
• 1 - 100 Employee

• Inventory expodider

  • Feb 2023 - Apr 2023

  - Daily inventory control by ensuring regular section audits are done- Update and review daily purchase orders, invoices, and other records- identify and investigate all discrepancies before placing new items on the sales floor

• Cannabis Specialist

  • Feb 2022 - Feb 2023

  - Providing service to dispensary customers, including educating consumers on strains, products, consumption methods, and medical marijuana (when applicable).- Handling cash payments and entering transactions into the dispensary POS system.- Maintaining the appearance of the retail sales floor, including merchandising, restocking inventory, and cleaning sales area.



KNACKSHOPS.COM

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Specialist

  • May 2020 - Feb 2023

  - Established and strengthened processes by improving documentation, reporting, and the build framework to implement SOP and KPI. Increasing sales by 28% and reducing customer facing issues by 36% from 2020 to 2021. - Reduced customer waiting times by implementing new processes and standards in order to improve customer satisfaction - Created a customer success training program and established clear and meaningful standards for effective performance - Established and strengthened processes by improving documentation, reporting, and the build framework to implement SOP and KPI. Increasing sales by 28% and reducing customer facing issues by 36% from 2020 to 2021. - Reduced customer waiting times by implementing new processes and standards in order to improve customer satisfaction - Created a customer success training program and established clear and meaningful standards for effective performance



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Lead Server

  • Nov 2019 - Mar 2020

  - Supervised morning staff and managed morning rushes - Prepared all documentation including daily checklists. Ensured cleaning tasks were completed to maintain a clean and sanitary environment. - Trained new waitstaff on menus and service standards. - Supervised morning staff and managed morning rushes - Prepared all documentation including daily checklists. Ensured cleaning tasks were completed to maintain a clean and sanitary environment. - Trained new waitstaff on menus and service standards.