Experience

AST Fund Solutions

• United States
• Financial Services
• 1 - 100 Employee

• IT Support Specialist

  • Dec 2022 - Present

  Provide IT support for incident resolution and projects relative to AST’s business and technical needs Support PC, Laptop and Virtual Desktop computer hardware and applications Monitor and update Footprints/ Jira Atlassian ticketing system to ensure timely resolution of issues/problems Promptly document and create tickets for all reports of information system problems, including system unavailability, unacceptable response time, unauthorized access, missing files, and malware infections Execute the employee on-boarding and off-boarding processes along with other ServiceDesk team members Provide support for Microsoft Windows Desktop Operating Systems and Microsoft Office 2010/2013/2016 application suites and Office 365 Install, configure, update and support both commercial and proprietary applications Establish and maintain Active Directory and e-mail accounts and resource access Perform hardware, software and basic telephone installations Perform basic printer repair and maintenance Maintain asset inventory Show less



Astreya

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Inventory Technician

  • Jun 2021 - Mar 2023

  Manage a team of six and implemented Google SLA’s. Examples are pushing 100+ fully provisioned assets daily Produce daily metrics for review on team performance and used this data to increase through output from 25 to 50 daily order intake Planned and executed new-hire training, including checklists, training guides, and team projects, resulting in fewer team resources needed in the onboarding process and increased support for six new hires Administer laptop and desktop imaging, deployment, and recovery for operating systems such as Windows, MacOS, and several Linux Distros Use Google’s proprietary ticketing system to report and delegate individual work to team with a recurring completion of 100+ tickets per week Utilizing inventory data management software to maintain inventory accuracy and workflow Employ high standards of professional conduct when performing onsite technical support to over 50+ Google end users including VIP’s Support the development of software and equipment inventory, process material for disposal in alignment with all defined asset policies and guidelines Show less



NewYork-Presbyterian Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Application Support Specialist

  • May 2021 - Jun 2021

  Provide Level 1 & 2 technical assistance via the phone to hospital staff in various departments within NYP network of hospitals. Utilize ServiceNow as their ticketing system accumulating 25 tickets a day. Verify and/or modify user accounts, profiles, permissions, passwords, and contacts for customers upon request. Educate users about the best practices and provide status updates. Remote into users desktop with the LogMeIn application to precisely document issues. Provide Level 1 & 2 technical assistance via the phone to hospital staff in various departments within NYP network of hospitals. Utilize ServiceNow as their ticketing system accumulating 25 tickets a day. Verify and/or modify user accounts, profiles, permissions, passwords, and contacts for customers upon request. Educate users about the best practices and provide status updates. Remote into users desktop with the LogMeIn application to precisely document issues.



INTERFACE COMPUTER COMMUNICATIONS, INC.

• United States
• 1 - 100 Employee

• Field Technician

  • Sep 2020 - May 2021

  Responsible for the delivery and installation of new equipment to schedule routes of NYCDOE Schools throughout the 5 boroughs Conduct asset inventory and cable management when necessary Verified full system/ application functionality Troubleshooted software errors occasionally Completed all necessary paperwork (POD) and escalated certain problems when needed Responsible for the delivery and installation of new equipment to schedule routes of NYCDOE Schools throughout the 5 boroughs Conduct asset inventory and cable management when necessary Verified full system/ application functionality Troubleshooted software errors occasionally Completed all necessary paperwork (POD) and escalated certain problems when needed

• Customer Service Representative

  • May 2020 - Jul 2020

  Work on an automated dialer handling large call volumes daily. Manually research contact information for shareholders. Solicit shareholder votes and accurately record voting instructions. Respond to shareholder inquiries using fact sheets and materials provided. Resolve issues by clarifying, researching and exploring alternative solutions. Maintain updated call center database by entering information. Produce results and maintain required performance metrics. Work on an automated dialer handling large call volumes daily. Manually research contact information for shareholders. Solicit shareholder votes and accurately record voting instructions. Respond to shareholder inquiries using fact sheets and materials provided. Resolve issues by clarifying, researching and exploring alternative solutions. Maintain updated call center database by entering information. Produce results and maintain required performance metrics.



Hostelling International USA (HI USA)

• United States
• Hospitality
• 100 - 200 Employee

• Housekeeper

  • Nov 2018 - Sep 2019

  Responsible for completing daily tasks including completing room and bed assembly. Engaged in conversation with guest and helped them with their questions. Communicated with manager and updated number of tasks completed throughout the day. Responsible for completing daily tasks including completing room and bed assembly. Engaged in conversation with guest and helped them with their questions. Communicated with manager and updated number of tasks completed throughout the day.