Melissa McDougall
Senior Customer Experience Specialist - Mentorship (Remote) at Designlab- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
French Elementary proficiency
-
Spanish Native or bilingual proficiency
Topline Score
Bio
Mandy Kerr
Melissa is one of the most capable and caring team members I have had the privilege to work with. Over the course of the 4 years we worked together, she consistently impressed me with her depth of thought and her ability to express complex concepts succinctly. Melissa produces work of a really high quality, all the while carefully and empathetically evaluating the impact on customers and her team. Melissa would be an asset to any team.
Mandy Kerr
Melissa is one of the most capable and caring team members I have had the privilege to work with. Over the course of the 4 years we worked together, she consistently impressed me with her depth of thought and her ability to express complex concepts succinctly. Melissa produces work of a really high quality, all the while carefully and empathetically evaluating the impact on customers and her team. Melissa would be an asset to any team.
Mandy Kerr
Melissa is one of the most capable and caring team members I have had the privilege to work with. Over the course of the 4 years we worked together, she consistently impressed me with her depth of thought and her ability to express complex concepts succinctly. Melissa produces work of a really high quality, all the while carefully and empathetically evaluating the impact on customers and her team. Melissa would be an asset to any team.
Mandy Kerr
Melissa is one of the most capable and caring team members I have had the privilege to work with. Over the course of the 4 years we worked together, she consistently impressed me with her depth of thought and her ability to express complex concepts succinctly. Melissa produces work of a really high quality, all the while carefully and empathetically evaluating the impact on customers and her team. Melissa would be an asset to any team.
Experience
-
Designlab
-
United States
-
Design Services
-
100 - 200 Employee
-
Senior Customer Experience Specialist - Mentorship (Remote)
-
Jan 2023 - Present
At Designlab, students can learn UI/UX design online, from beginner-friendly courses to our award-winning UX bootcamp for career switchers. My role is somewhere between Customer Experience and Mentorship Operations. I work with students to provide the highest level of satisfaction while also working to ensure that the mentor experience is positive, sustainable, and high-quality.
-
-
Customer Experience Specialist - Mentorship (Remote)
-
Dec 2019 - Jan 2023
At Designlab, I touched on various parts of the student experience, from handling course launches and payment plans to addressing student concerns through mentor switches. from student agreements to tuition details to payment methods and declined payments. I field questions regarding the student dashboard, course curriculums, and policies, looping in the correct teams when needed.
-
-
-
Virtuagym
-
Netherlands
-
Health, Wellness & Fitness
-
100 - 200 Employee
-
Client Success Specialist
-
Jan 2019 - Dec 2019
At Virtuagym, I was focused on managing over 100 client accounts to optimize client education and utilization of the software. I also provided technical solutions and reported bugs to Dev, while advocating for customers across teams. At Virtuagym, I was focused on managing over 100 client accounts to optimize client education and utilization of the software. I also provided technical solutions and reported bugs to Dev, while advocating for customers across teams.
-
-
-
-
Production and Development Assistant
-
Mar 2018 - Nov 2018
Conducted show research to develop and edit storylines for docu-series projects while assistance in show production. Conducted show research to develop and edit storylines for docu-series projects while assistance in show production.
-
-
-
University of Michigan Center for the Education of Women
-
Ann Arbor, MI
-
Program Assistant
-
Sep 2015 - Aug 2016
At the Center for the Education of Women, I assisted in program management, creating content, shooting and editing footage, and working with the Irma Wyman Scholar community. At the Center for the Education of Women, I assisted in program management, creating content, shooting and editing footage, and working with the Irma Wyman Scholar community.
-
-
Education
-
2013 - 2017
University of Michigan
Screen Arts & Cultures
Community
