Safety & Customer Care

• Jun 2022 - Present

- Manage daily ticket queue via chat and email effectively, with quality and speed in mind. - Actively pinpoint problems within individual accounts and experiences to provide solutions. - Complete delegated assignments and responsibilities on the fly. - Exude confidence, knowledge, and empathy when interacting with members. - Assisted member proactivity to meet their needs. - Self-start, work independently, evaluate options, and make plans to achieve outcomes. - Manage daily ticket queue via chat and email effectively, with quality and speed in mind. - Actively pinpoint problems within individual accounts and experiences to provide solutions. - Complete delegated assignments and responsibilities on the fly. - Exude confidence, knowledge, and empathy when interacting with members. - Assisted member proactivity to meet their needs. - Self-start, work independently, evaluate options, and make plans to achieve outcomes.

Registered Behavioral Technician

• Aug 2021 - Jun 2022

Provide Applied Behavior Analysis (ABA) therapy to clients in acenter-based or home-based setting• Teach clients with autism communication, social, and self-help skills in an individual or small group setting• Collect data to monitor the progress of the children I support• Provide regular written and verbal progress on treatment goals• Adhere to all policies and procedures, including, but not limited to, confidentiality and mandated reporting standards as set by the BlueSprig clinical team• Maintain appropriate social distancing, safety, and enhanced protective hygiene practices both on and off the job• Communicate clearly and effectively - both orally and written - with clients, families, and colleagues• Attend meetings, trainings, and workshops to acquire further knowledge.• Developed and deepened relationships with fellow staff members to enhance team collaboration.• Documented behavioral incidents thoroughly to keep accurate records. Show less

Behavioral Technician

• Aug 2021 - Sep 2021

Recovery and Skincare Consultant

• Sep 2008 - Dec 2021

- Responsible for timely and accurate completion of shipment- Help maintain Onstage Visual Pride standards- Assist with cleaning/deep cleaning- Animation prep and completion- Support backstage organization- Work in a fragrance filled environment- Lift and carry up to 50 pounds and bend and stretch to stock- Consistent and reliable attendance- Proficient on Point-Of-Sale (POS) and MPOS- Provide friendly, professional and knowledgeable service to clients as needed- Initiates completion of tasks or activities without necessary supervision- Ability to multi-task, while being attentive to the needs of clients and the business- Effective time management, problem solving and communication skills Show less

Interim Operations Team Lead

• Dec 2020 - May 2021

Interim Operations Team Lead

• Dec 2019 - Jun 2020

- Assisted the Store Director and Manager with client service, sales, and productivity. - Completed store opening and closing operational functions.

Operations Lead

• Oct 2018 - Aug 2019

• Responsible for timely and accurate completion of shipment• Help maintain Onstage Visual Pride standards• Animation prep and completion (updates)• Support backstage organization• Work in a fragrance filled environment• Lift and carry up to 50 pounds and bend and stretch to stock• Consistent and reliable attendance• Proficient on Point-Of-Sale (POS) and MPOS• Provide friendly, professional and knowledgeable service to clients as needed• Initiates completion of tasks or activities without necessary supervision• Ability to multi-task, while being attentive to the needs of clients and the business• Effective time management, problem solving and communication skills• Supervised production efforts and completed various quality control procedures.• Trained, mentored and motivated employees to maximize team productivity.• Disseminated safety information and monitored employee compliance with regulatory and organizational policies.• Evaluated invoices and shipping paperwork for accuracy and compliance.• Reduced process lags and trained team members on best practices and protocols.• Built strong operational teams to meet process and production demands.• Enforced company policies, answered coworkers' questions and trained new personnel. Show less

Distribution Specialist

• Nov 2017 - Jan 2018

• Follow all established company standard operating procedures to ensure integrity of assigned work and production output• Train floor associates in departmental preferred methods and standard operating procedures• Pro-actively respond to direction from the leadership team, including Shift Coordinators, management staff and other departmental personnel• Maintain a flexible work schedule and adhere to the requirement of working any designated shift and overtime as requested per business and operational needs.• Tagged and stored product inventory in correct areas and locations.• Maintained warehouse compliance with federal regulations and company policies.• Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.• Operated lift and hand trucks to transfer materials to and from target areas. Show less

Receiving/inbound warehouse associate

• Jun 2017 - Jan 2018

• Monitored, arranged and filled warehouse shelves when needed.• Trained new hires on warehouse policies and procedures.• Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.• Operated lift and hand trucks to transfer materials to and from target areas.

Seasonal Sales Associate

• Oct 2008 - Mar 2009

Teacher Assistant

• Aug 2019 - Aug 2021

- Support students in completing classwork and applying academic concepts, via virtual and in-person - Provide teacher support with curriculum delivery and development. - Documented student progress, obstacles and academic milestones for parents and faculty. - Monitored student progress and development in accordance with IEP's - Managed classroom activities and redirected problematic behavior. - Assessed student needs and reported to instructor. - Support students in completing classwork and applying academic concepts, via virtual and in-person - Provide teacher support with curriculum delivery and development. - Documented student progress, obstacles and academic milestones for parents and faculty. - Monitored student progress and development in accordance with IEP's - Managed classroom activities and redirected problematic behavior. - Assessed student needs and reported to instructor.

Wellness Sales Coordinator

• Jan 2018 - Jul 2019

- Providing excellent services to members and patients. - Gain memberships in order to meet sales goals. - Greeting members and patients upon arrival. - Checking members and patients in to see the Chiropractor. - Answering phone calls. - Re-engaging inactive members. - Staying updated on membership options, packages and promotions. - Recognizing and supporting team goals and creating and maintaining positive relationships with team members. - Maintain the cleanliness of the clinic and organization of workspace - Confident in presenting and selling memberships and visit packages - Keeping management apprised of member concerns and following manager's policies, procedures and direction. - Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY Show less

Teacher Assistant

• 2016 - 2017

• Community-based transition services in a nursing home • Work Training for individuals after the high school setting to assist them to achieve employment. • Community-based transition services in a nursing home • Work Training for individuals after the high school setting to assist them to achieve employment.

Camp Counselor

• May 2016 - Jul 2016

Worked one on one providing individuals with autism spectrum disorders • Worked to improve the child's ability to interact, communicate, and develop academic and daily living skills • Special School District Vocational Skills Program 2016 School Year • Community-based transition services in a nursing home • Work Training for individuals after the high school setting to assist them to achieve employment. • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills. • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment. • Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction. • Enforced discipline and policies to protect safety of recreational activity participants. • Monitored for signs of physical and emotional distress and stopped activities to administer care when appropriate. Show less

Office Manager

• 2014 - 2015

• Office management and billing • Patient Care • Office management and billing • Patient Care

Manager-in-Waiting

• 2004 - 2015

• Coached and motivated the team to drive sales that delivered exceptional customer service • Ensured high levels of customer satisfaction by being knowledgeable on all products • Delivered sales, customer experience, merchandising, visuals, and operational expectations • Had the ability to learn and share expertise of products and trends to fit customer's needs • Maintained an awareness of all product knowledge, and current or upcoming products and trends • Contributed to a positive and inclusive work environment • Confident and comfortable engaging customers to deliver an elevated experience • Maintained flexible hours - including nights, weekends, and holidays • I was resourceful and versatile in responding to changing demands and opportunities in a rapidly changing retail environment • Responsible for opening/closing duties • Received and processed shipment efficiently and effectively • Trained employees on additional job positions to maintain coverage of roles. • Assigned tasks to associates to fit skill levels and maximize team performance. • Recruited and hired qualified candidates to fill open positions. • Greeted and encouraged feedback from customers to implement in-store operational changes. • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances. • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability. • Evaluated store performance and incorporated feedback to implement improvement plans. • Oversaw storewide merchandising benchmarks to maintain operational excellence. • Examined merchandise to correctly price and display products. • Organized store and maintained high standards for cleanliness of stockroom. • Delivered level of service to customers in effort to build upon relationships for future clients. • Assisted with training and onboarding of sales associates in store operations. Show less

Intern

• Jan 2013 - Mar 2013

• Health & Wellness Center • Supported people of all ages and mobility needs through education and programs. • Greeted office visitors, provided information and directed to appropriate personnel. • Prepared reports, presentations, and articles using Microsoft Word and PowerPoint. • Lifted, moved and adjusted clients to ambulate individuals for diverse needs. • Reported concerns to supervisor to promote optimal care. • Liaised with supervisor to review cases and improve care. • Created detailed and individualized plans to best support patients. • Documented daily workouts and activities and took notes of notable incidents for daily record. • Prepared required treatment records and reports. Show less

Senior Student Intern

• 2011 - 2012

• Diagnose and manage general patient population for those who could not afford healthcare. • Developed positive relationships with local community. • Assisted patients in receiving high-quality, appropriate care with best possible results. • Prioritized and organized tasks to efficiently accomplish service goals. • Demonstrated self-reliance by meeting and exceeding workflow needs. • Provided patient diagnosis, test evaluation and treatment under strict time constraints. • Recorded patients' medical history, vital statistics and test results in medical records. • Monitored treatment regimens to determine efficacy and adjusted according to results achieved. • Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security. • Monitored patients with acute conditions for changes, improvements or need for intervention. • Reviewed patient vitals, current complaints and case details to fully understand symptoms and accurately assess conditions. Show less