Production Operative

• Jul 2021 - Present

SENIOR SUBROGATION AGENT

• Oct 2017 - Jun 2021

Managing a portfolio of over 750 clients which requires diligence and maintenance of productivity, confidentiality and efficiency • Handling of files with potential recovery and using resources to investigate on paid claims • Interacting with attorneys, insurance companies and hospitals based in the U.S.A • Notifying other parties of recovery interest, conferring with them concerning settlements • Reviewing and evaluating accident or incident reports, individual claims, medical or other documents relating to funds paid • Managing team productivity reports and liaison with the U.S. via direct mail Show less

Client Relationship Manager

• Feb 2016 - Jun 2017

Management of international clients and businesses in forex investments • Management of business development and expansion of company’s portfolio • Handling of client accounts in areas such as opening accounts, documentation, executing investments providing end-to-end services • Analyzing markets and providing financial advice on investments in areas of potential growth • Provided reliable and constant after-sales support and services Management of international clients and businesses in forex investments • Management of business development and expansion of company’s portfolio • Handling of client accounts in areas such as opening accounts, documentation, executing investments providing end-to-end services • Analyzing markets and providing financial advice on investments in areas of potential growth • Provided reliable and constant after-sales support and services

Relationship Manager

• Jun 2012 - Jan 2016

High level of professionalism in terms of communication, management and performing tasks was exhibited in the handling of accounts for premium clients • Management of existing customers accounts and create opportunities for portfolio expansion and growth • Manage sales plans by structuring transactions to suit the clients’ requirements which maximize relationship profitability • Management of customer grievances with highest efficiency and mitigation of risks to maintain the reputation of the organization • Awarded with the ‘1st highest revenue for the Team’ with a quality score of 95% Show less

Relationship Manager

• Feb 2011 - Mar 2012

Handled Life Insurance and Investments with a pivotal in over-exceeding targets with a portfolio of clients such as RAK Bank, Oman Insurance and Salama (Islamic Insurance) • Handled prompt collection of payments for Insurance and defaulters • Other managerial roles included management of the team’s preparation of roaster and ‘lapse tracker’ Handled Life Insurance and Investments with a pivotal in over-exceeding targets with a portfolio of clients such as RAK Bank, Oman Insurance and Salama (Islamic Insurance) • Handled prompt collection of payments for Insurance and defaulters • Other managerial roles included management of the team’s preparation of roaster and ‘lapse tracker’

Office Manager

• Feb 2006 - Oct 2009

Management of an accounting and auditing firm assisting in areas such as overall efficient functioning • Preparation of final documents, reporting and management of clients and staff • Management of office accounts and exercising efficient workflow • Visited income tax office on behalf of the client Management of an accounting and auditing firm assisting in areas such as overall efficient functioning • Preparation of final documents, reporting and management of clients and staff • Management of office accounts and exercising efficient workflow • Visited income tax office on behalf of the client

Quality Coach

• Aug 2003 - Jan 2006

Pivotal in handling a team of 70 employees ensuring the maintenance of quality deliverance in accordance to the expectations and guidelines of the company • Instrumental in coaching agents w.r.t. their KRA’s i.e. sales, quality and CFT • Ensuring the information and the quality of information provided by employees to customers were accurate • Assisted in handling customer complaints from point to resolution • Undertaking fortnightly call calibration to ensure quality • Coaching employees and exceeding sales target by 15% Show less

Sales Advisor

• Aug 2002 - Apr 2003

Attainments Pivotal in over exceeding the sales targets. Key Clients handled: AT&T, US process. Attainments Pivotal in over exceeding the sales targets. Key Clients handled: AT&T, US process.

Sales Advisor

• Nov 2001 - Jun 2002

Attainments Entrusted with additional responsibility of conducting interviews. Exceeded targets of sales and quality. Key Clients handled: US Process. Credit Cards. Attainments Entrusted with additional responsibility of conducting interviews. Exceeded targets of sales and quality. Key Clients handled: US Process. Credit Cards.