Experience

VERSA Integrated Solutions, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• SAP Solutions Engineer

  • Sep 2023 - Present



NRG Energy

• United States
• Consumer Services
• 700 & Above Employee

• Analyst, Talent Information Systems

  • Oct 2022 - Sep 2023

  • Own and lead the implementation of all SuccessFactors Recruiting and Onboarding module projects as part of the overall Talent Information Systems multi-year pipeline. This includes: planning, configuring, implementing and recommending when best to move changes to the production environment based on the entire project pipeline. • Serve as project lead for the implementation of SuccessFactors Onboarding 2.0 Module. This includes: managing a team of consultants, working closely with a team… Show more • Own and lead the implementation of all SuccessFactors Recruiting and Onboarding module projects as part of the overall Talent Information Systems multi-year pipeline. This includes: planning, configuring, implementing and recommending when best to move changes to the production environment based on the entire project pipeline. • Serve as project lead for the implementation of SuccessFactors Onboarding 2.0 Module. This includes: managing a team of consultants, working closely with a team of consultants to ensure deadlines and deliverables are being met and staying within budget, escalating any risks to leadership, organizing and executing SIT and UAT testing, providing training and system demonstrations to impacted user groups, creating training guides for impacted user groups • Partner and communicate closely with internal stakeholders such as, Talent Business Partners and Talent Acquisition team, to determine any areas requiring process improvement and to provide training on any system changes/enhancements • Responsible for creating and maintaining Business Requirements documents and Change Request documents for any change made within SuccessFactors. After the change has been approved, responsible for ensuring the SuccessFactors configuration workbooks and any existing training documents are updated. • Responsible for the change management and communication of any SuccessFactors system upgrades or changes • Lead SuccessFactors and SAP configuration change for production support, enhancements, upgrades and H1 and H2 releases. • Develop cross-functional business relationships and integrate activities with other departments such as IT, Service Now, Azure, and Active Directory teams to ensure successful implementations and minimize downstream system impacts. • Serve as the SME and day to day production support for SuccessFactors Recruiting and Onboarding modules Show less



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Solutions Specialist

  • Mar 2022 - Oct 2022

  • Partner closely with SuccessFactors module workstream project leads to document all change impacts and create a successful SuccessFactors training strategy, training plans, and training documentation for a multi-year suite wide implementation • Partner with the client to determine training needs, audience expectations, and effective training delivery methods • Facilitate SuccessFactors module training to the client, lead GRC mapping sessions, create training quick reference guides and… Show more • Partner closely with SuccessFactors module workstream project leads to document all change impacts and create a successful SuccessFactors training strategy, training plans, and training documentation for a multi-year suite wide implementation • Partner with the client to determine training needs, audience expectations, and effective training delivery methods • Facilitate SuccessFactors module training to the client, lead GRC mapping sessions, create training quick reference guides and training documentation • Participate and document SAP SuccessFactors HRIS workshop sessions to determine changes and level of impact. This included analyzing and learning current HR processes so that user stories and personas could successfully be developed Show less



Royal Caribbean Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Lead, HR Technology (SuccessFactors Analyst)

  • Oct 2021 - Mar 2022

  Miami, Florida, United States • Served as the business lead resource on the implementation of the new SuccessFactors Onboarding 2.0 and Royal Caribbean’s Recruiting module retrofit. This included working closely and managing a team of consultants, attending and helping to facilitate design sessions, testing the configuration and build, implementing, ensuring minimal system disruption, with a goal of elevating both the coordinator and onboardee experience • Provided ongoing production support for SuccessFactors… Show more • Served as the business lead resource on the implementation of the new SuccessFactors Onboarding 2.0 and Royal Caribbean’s Recruiting module retrofit. This included working closely and managing a team of consultants, attending and helping to facilitate design sessions, testing the configuration and build, implementing, ensuring minimal system disruption, with a goal of elevating both the coordinator and onboardee experience • Provided ongoing production support for SuccessFactors Recruiting, Onboarding 1.0, and Learning modules • Worked closely with the Reporting and Analytics team to provide business critical Recruiting, Onboarding, and Learning reports. • Worked closely with the entire HCM project team to determine any cross-module system impacts. This was particularly important given how the data is mapped from RCM-> ONB -> EC • Provided technical production support for SuccessFactors LMS including assignment profile create, item creation, program rollout, curricula creation, etc.

• SuccessFactors Consultant, HCM Project

  • Oct 2019 - Oct 2021

  Royal Caribbean International, Miami FL • Served as the business lead resource on the implementation of SuccessFactors LMS. This project focused on sunsetting two existing LMS (100,000 +users ) platforms and migrating to SuccessFactors LMS that was configured from scratch. This project followed a fast-paced Scrum based agile methodology that included several sprints, SIT, and UAT testing. • Transitioned to configuring, finishing the build, and launching the SuccessFactors Recruiting and Onboarding 1.0 modules. This included… Show more • Served as the business lead resource on the implementation of SuccessFactors LMS. This project focused on sunsetting two existing LMS (100,000 +users ) platforms and migrating to SuccessFactors LMS that was configured from scratch. This project followed a fast-paced Scrum based agile methodology that included several sprints, SIT, and UAT testing. • Transitioned to configuring, finishing the build, and launching the SuccessFactors Recruiting and Onboarding 1.0 modules. This included building and updating the job application, job requisition, candidate profile, and applicant status templates as well as leading SIT and UAT testing cycles • Provided ongoing support for Recruiting, Onboarding, and Learning modules by supporting the business in process improvements by providing demos and training on process changes to users and various levels of management throughout the organization • Responsible for the troubleshooting, maintenance, design, testing, and configuration of SuccessFactors Recruiting, Learning and Onboarding modules including tested any configuration/enhancement changes in the test environment prior to migrating and testing in production environment and documenting all system changes within the SuccessFactors configuration workbook • Worked closely with internal HR stakeholders including: Executive Recruiting, Recruiting, Coordinator, Legal, and Learning teams to gather any pain points, recommend process improvements to streamline the HR technology, roll out new training programs and company-wide initiatives • Conducted and led regression testing for SuccessFactors bi-annual release for Recruiting, Onboarding and Learning modules



Topgolf

• United States
• Entertainment Providers
• 700 & Above Employee

• Training Lead

  • May 2018 - Oct 2019

  Dallas/Fort Worth Area • Created, developed, designed, and implemented a training program for Topgolf Swing Suite external clients. • Prior to program launch determined objectives, secured buy-in from internal key stakeholders, evaluated the newly created program, and created a process map to determine the best method to roll out to clients. • Worked closely with the technology innovation team to determine client release communication, game releases, and new product roll-out. • Facilitated training onsite… Show more • Created, developed, designed, and implemented a training program for Topgolf Swing Suite external clients. • Prior to program launch determined objectives, secured buy-in from internal key stakeholders, evaluated the newly created program, and created a process map to determine the best method to roll out to clients. • Worked closely with the technology innovation team to determine client release communication, game releases, and new product roll-out. • Facilitated training onsite to 50+ external Swing Suite venues. Training included brand awareness, sales and marketing, as well as game technology, and basic trouble shooting. • Worked closely with the team of business directors and client success team to assess partner needs, and created additional training based on those needs. • Charged with developing all international training and E-Learning content. This included the use of Articulate software, live webinars, and Zoom meetings. Show less



Legends

• United States
• Spectator Sports
• 700 & Above Employee

• Customer and Employee Experience Manager

  • Sep 2017 - May 2018

  AT&T Stadium, Home of the Dallas Cowboys • Pursue and maintain extensive knowledge about the facility and services in order to assist any and all guests • Support the Human Resource Manager in the design, development and implementation of programs, processes and tools that meet both current and future needs for all employee and customer satisfaction goals and objectives • Responsible for the design and delivery of new hire and orientation training • Responsible for the development and rollout of employee recognition… Show more • Pursue and maintain extensive knowledge about the facility and services in order to assist any and all guests • Support the Human Resource Manager in the design, development and implementation of programs, processes and tools that meet both current and future needs for all employee and customer satisfaction goals and objectives • Responsible for the design and delivery of new hire and orientation training • Responsible for the development and rollout of employee recognition programs • Lead meetings, activities, ceremonies and games with confidence and enthusiasm to actively engage all participants • Create reports to compile customer feedback and analyze trends • Takes ownership for difficult customer situations with the ability to see the situation to resolution • Partner well with department heads and high level clientele • Communicate with guests to take on-site surveys during events; compile and track results to identify trends and areas of concern • Secret shop associates in various departments during events • Maximize both employee and customer satisfaction Show less



Miami HEAT

• United States
• Spectator Sports
• 700 & Above Employee

• Training and Development Coordinator

  • Jun 2015 - Sep 2017

  Miami/Fort Lauderdale Area • Provide customer service training and new hire orientation for all PT and FT staff • Play an integral role in the organization’s newly implemented on-boarding process • Coordinate and schedule outside facilitators to provide monthly professional development courses to FT staff • Serve on several employee committees charged with ensuring the new customer service initiative is being adopted throughout the organization • Responsible for the tracking and execution of all employee… Show more • Provide customer service training and new hire orientation for all PT and FT staff • Play an integral role in the organization’s newly implemented on-boarding process • Coordinate and schedule outside facilitators to provide monthly professional development courses to FT staff • Serve on several employee committees charged with ensuring the new customer service initiative is being adopted throughout the organization • Responsible for the tracking and execution of all employee recognition programs • Event plan and attend part-time employee events throughout the season, in an effort to increase employee morale Show less



Keiser University

• Executive Assistant and Public Relations Specialist

  • May 2014 - Jun 2015

  Fort Lauderdale, FL • Provide executive level administrative support to the Vice Chancellor of Community Relations • Assist in public relations and community relations activities including outreach and sponsorships • Leading meeting logistics and special event planning • Manage department calendar, private plane calendar, and assist with travel arrangements • Representing the Vice Chancellor at various board meeting and special events



Orlando Magic

• United States
• Spectator Sports
• 400 - 500 Employee

• Orlando Magic Youth Foundation Grad Assistant/Intern

  • Aug 2013 - May 2014

  Orlando • Help event plan and organize the OMYF’s five major fundraising events • Increase OMYF awareness through the use of social media outlets • Secure, choose and organize auction items • Set-up, monitor, and run the 50/50 system each home game night



Pittsburgh Penguins Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Game Night Coordinator

  • Mar 2013 - May 2013

  .• Assisted with the set-up, operation and completion of the Foundation’s game night responsibilities • Assisted as needed with the set-up and running of both Foundation Silent Auction sites • Performed money sweeps as necessary during the running of the 50/50 Raffle; ensured safe, timely, and complete delivery to cash office for storage until final count is conducted • Acted as a liaison for communication between the sellers in the kiosks, the sellers on the floor, and the Foundation… Show more .• Assisted with the set-up, operation and completion of the Foundation’s game night responsibilities • Assisted as needed with the set-up and running of both Foundation Silent Auction sites • Performed money sweeps as necessary during the running of the 50/50 Raffle; ensured safe, timely, and complete delivery to cash office for storage until final count is conducted • Acted as a liaison for communication between the sellers in the kiosks, the sellers on the floor, and the Foundation Staff. Show less



Pittsburgh Penguins Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Foundation and Community Relations Intern

  • Sep 2012 - Dec 2012

  Greater Pittsburgh Area • Was responsible for increasing awareness through the use of social media for a premier NHL team • Assisted in the organization and execution of the Pittsburgh Penguins Foundation’s charity events • Worked with the Community Relations Department to help execute their events and complete daily tasks • Was with the Foundation for the launch of two major initiatives: Project Powerplay and PensFIT.



American Diabetes Association

• United States
• Non-profit Organizations
• 700 & Above Employee

• Intern

  • May 2010 - Aug 2010

  1500 West Cypress Creek Road, Fort Lauderdale FL 33309 The American Diabetes Association's largest fundraising event is the Step Out Walk to Fight Diabetes which takes place in October of each year. I was responsible for assisting in the registration and recruitment of new participants to help reach fundraising goals. I also participated in event planning for important community figures while interning with the American Diabetes Association.