Experience

Genevive

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director Of Business Operations

  • Aug 2020 - Present

  Listed below are my most notable achievements:• Devised and executed robust operational guidelines, policies, and procedures for supporting and advancing Genevive's mission and vision in efficient manner.• Delivered leadership support to business line in creating process enhancements, including execution of technology communication platforms.• Prepared employee development-related plans for team members, while defining career advancement goals for ensuring maximum employee satisfaction and retention.• Developed effective marketing plan aligned with strategic direction of organization by partnering with Account Managers.• Served as first point of contact for addressing non-clinical facility account management questions and communications.• Known for optimizing Genevive's strategic growth plans as well as assisting with accomplishing set goals.

• Operations Manager

  • Oct 2019 - Aug 2020

• Program Manager, CPPM

  • Nov 2018 - Oct 2019

  My key contributions include:• Designed and administered staffing model to allow Genevive for operating in an efficient and cost-effective manner.• Coordinated with gathering and assembling provider performance evaluations to attain designated outcomes.



U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• Front Line Manager

  • Sep 2016 - Nov 2018

  As the Assistant Manager, I led daily operations of 61 direct report employees in professional, technical, and support roles for administrating $3.5B in benefits paid to 300K recipients worldwide. Moreover, I implemented best practices in overseeing variety of human resources-related activities, such as conducting performance reviews, talent acquisition/dismissal, Family Medical Leave Act (FMLA), workers' compensation claims, labor relations, reasonable accommodations, conflict resolution, employee scheduling, certification of leave & earnings, and budget management. My most commendable accomplishments include:• Boosted work group's productivity by 49% through utilization of exceptional leadership, empowerment, communication and, motivational skills.• Streamlined workflow by designing capacity models to efficiently analyze staffing levels and workload.• Optimized team productivity, quality, and timeliness of service by deploying effective plans and aligning workflow and resources with organizational objectives.• Slashed claim inventory by 40% within a timespan of three months by designing internal procedures and increasing operational efficiency and effectiveness.• Led team of 59 employees on project and reduced claim inventory from 7,200 claims to 3,900 claims while minimizing aged inventory from 25.4% to 13.85% within six months.

• Rating Specialist

  • Oct 2010 - Sep 2016

  •Analyze rating claims to determine eligibility for, service connected, non-service connected pension benefits, loan guaranty benefits, as well as benefits paid by support services such as automobile allowance. •Communicate with the Veteran, their families, or representatives to facilitate timely, proper decisions. •Serve as a point of contact for Congressional and other claim inquiries which require Rating Action in an expeditious manner.•Serve as a Spanish translator for the Pension Management Center (PMC) and assist in translating documents or contacting claimants as needed. •Provide training to Veteran Service Representatives (VSRs) and Rating Veteran Service Representatives (RVSRs) on procedural law changes and Instruct the individuals how changes apply to their respective positions.•Serve as Military Sexual Trauma rating specialist for the PMC. Ensuring expeditious and accurate action taken on these high sensitivity cases.

• Veterans Service Representative

  • Jun 2007 - Oct 2010

  •Exercised sound and equitable judgment in applying stated laws, regulations and procedures to ensure accurate decisions were made on Pension claims administered by the department of Veterans Affairs.•Designed, implemented, instructed and managed new hire training and seasoned employee training for over 150 new hires and 300 seasoned employees.•In collaboration with management staff, arranged employee mentorship and individual training plans for new hires and employees on Performance Improvement Plans.•Mentored, assisted and directed VSRs as they learned to adjudicate claims. I was responsible for making sure that the material was conveyed in a concise and consistent manner.•Ensured new employees established a comprehensive background of eligibility for VA benefits and had the opportunity to practice their skills with claims in order to apply their newly acquired knowledge. •Reviewed/authorized claims after adjudication and provided written feedback including references that serve as a tool to justify the decisions made.•Represented VA at community events such as College job fairs, Minnesota State Fair, County Veterans Service Organization conferences, Government on Display, and other outreach events.•Managed data, which tracked employee accuracy rate, and reasons for corrections. This tool later used to identify areas for individual improvement.