Inside Sales Representative

• Nov 2021 - Present

Inside Sales Power, Oil and Gas Division

• Aug 2013 - Nov 2021

• I work directly with customers (internal and external) to determine their project budget and scope. I have finely tuned my soft skills like clear communication, conflict resolution, and creative thinking which allow me to provide excellent customer service• Preparation of contracts and bid packages based on customer budget, scope, and schedule• Management of order from quoting, to order entry, and delivery• Project management of large-scale service and emergency response projects by coordinating resources and scheduling; ensuring proper costing/utilization of labor and equipment• Negotiate contract closeout with subcontractors and clients• I created and implemented the request for quote process used within my division improving quote turnaround time by 42%• I developed the order entry procedures for my division, including implementation and training for new colleagues, which improved order entry time by 67%• Generation of project-related sales strategies and “lost” or “won” order reports• Maintain detailed customer files and records for account planning, forecasting, production scheduling, and inventory controlSkills:MS Office (10+ years)Microsoft Teams (1 year)Zoom (1.5 years)Salesforce (3 years)Navision ERP System (8 years)