Experience

Molina Healthcare of Wisconsin, Inc.
• United States
• Medical Practices
• 1 - 100 Employee
• Quality Intervention Specialist

  • Aug 2023 - Present


Ascension

• United States
• Health, Wellness & Fitness

• Lead Clinical Informatics Specialist

  • Jan 2019 - Jun 2023

  Appleton, WI Liaison between clinical informatics and Information Technology team for national initiatives. Participate in project-based work to provide guidance on standardization and documentation of cross-departmental workflows. Led Enterprise meetings for collaboration between local Clinical Informatics. Developed education materials to assist end users with workflow changes. Performed chart audits for quality initiatives in multiple EMRs; Athena, Epic, and Cerner.

• Transformation Specialist

  • Oct 2017 - Dec 2018

  Liaison between clinical support and Information Technology team. Provided new employee training, one-on-one physician, nursing, and front-end user support. Assisted with the implementation of several Electronic Medical Records. As well as project involvement in optimizing primary and specialty care clinical workflows.



Guardian Life

• United States
• Financial Services
• 700 & Above Employee

• Business Process Analyst I

  • Jul 2016 - Oct 2017

  Appleton, Wisconsin As a Business Process Analyst I am responsible for maintaining an understanding of the end to end New Business & Benefit Services processes and applying that knowledge to optimize process and system improvements.



Affinity Health System

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• EHR Support Specialist

  • Jul 2012 - Jul 2016

  Appleton WI The primary role of this position is to support staff in primary care clinics. There were two phases to this role. The first was implementation of an electronic health record to over 26 clinics, in which I played a role in the support to clinic staff. The second phase was on-going support and process improvement as new software updates took place or advancements in how patients received their care. A large part of this role is the projects that took place to optimize health care in the… Show more The primary role of this position is to support staff in primary care clinics. There were two phases to this role. The first was implementation of an electronic health record to over 26 clinics, in which I played a role in the support to clinic staff. The second phase was on-going support and process improvement as new software updates took place or advancements in how patients received their care. A large part of this role is the projects that took place to optimize health care in the clinics. I assisted in several projects as well as developing training materials and presentation of that material.

• Registered Medical Assistant

  • Aug 2010 - Jul 2012

  Kaukauna Clinic As a RMA, I was responsible for rooming patients in a medical home environment for three providers. Having a knowledge base of NCQA and meaningful use was a important factor as the company implemented there first electronic medical record. Also administered vaccines, medications, participated in the rooming process, as well as assisted with procedures. A part of this role was taking on the super user role for GE Centricity Medical Record. The main function in this added on role was to… Show more As a RMA, I was responsible for rooming patients in a medical home environment for three providers. Having a knowledge base of NCQA and meaningful use was a important factor as the company implemented there first electronic medical record. Also administered vaccines, medications, participated in the rooming process, as well as assisted with procedures. A part of this role was taking on the super user role for GE Centricity Medical Record. The main function in this added on role was to understand how the electronic record would impact work flow and assist in converting the new workflow into the practice.



Dr. Hu Pediatric Office

• Medical Assistant

  • Jun 2006 - Jul 2010

  Redding, California Area While in this position, I answered a multi-line phone system as well provided direct patient care in a busy pediatric office. Verifying coverage for the vaccines, ordering vaccines, triage phone calls, and rooming patients were the main functions of this position.