Project Development Manager

• Jun 2022 - Present

Operational Success Manager

• Jul 2020 - Present

Pilates Instructor

• 2007 - Jun 2022

Project Officer (Victorian Great Outdoors Program) - secondment

• Feb 2022 - May 2022

Project Officer (Business and Operational Strategy)

• Feb 2021 - May 2022

Senior Portfolio Manager - Operations

• Dec 2019 - Feb 2021

Undertakes high-level coordination and management responsibilities that contributes to the delivery of operational and strategic activities for the CRCWSC. In fulfilling the positions responsibilities of, event management, contract management, systems administrator, HR and OH&S liaison, office management, and financial assistance, the Senior Portfolio Manager – Operations plays a critical role in enabling the CRCWSC to deliver its objectives. In addition, the incumbent provides executive assistance to the Chief Executive Officer (CEO) and supports the CRCWSC’s commercial activities.

Project Officer - Communications

• Jun 2019 - Feb 2021

Project Officer - Communications role:• Provide professional support to the delivery of the CRCWSC’s project-based operational activities• Coordinate and support CRCWSC working groups in order to assist them in meeting their objectives • Coordinate the CRCWSC’s publications and communications activities, and provide a single point of contact for external contractors• Assist in the preparation of documents for disseminating knowledge to ensure a consistent and high quality message• Develop operational processes to improve team efficiency and effectiveness• Contribute to the ongoing development of corporate policies• Provide logistical, administrative and financial management support for CRCWSC operational projects including the maintenance and use of electronic information systems, databases, websites and records so that project records are maintained with a high level of confidence• Maintain effective working relationships with a network of internal and external contacts and use these to facilitate communication, understand business needs and deliver effective, consistent services• Maintenance of website, including publications to the CRCWSC website, and ensuring all information is up-to-date and relevant, through the use of WordPress

Portfolio Manager - Operations, Project officer - Communications

• Jan 2019 - Dec 2019

Portfolio Manager – Operations role:• Finance administration, including credit card reconciliations, approving and coding invoices, banking• Report to various high level committees and groups, including collating and preparing briefing documents, minutes, and report• As the systems administrator, develop, design, implement, maintain and continuously review the CRCWSC’s complex information management systems in order to efficiently share information across multiple sites and with multiple stakeholders, and to enable the recording, collation and reporting of data in forms aligned with the CRCWSC’s operational and government reporting requirements• Coordinate and assist with the delivery of a range of local, regional, national and international events, including managing budgets, managing resources, sourcing and assessing suitability of venues, coordinating travel logistics for speakers and participants, and delegating responsibilities to operational staff members• Draft contracts and track project progress against timelines and budget, ensuring accuracy and timely delivery• Coordinate travel logistics and assist in the operational activities associated with the CRCWSC’s commercial team• When required, and in collaboration with the Monash Recruitment Team, assist the COFO with developing position descriptions and engagement and induction of new staff members• Manage the CRCWSC IT and maintenance requirements and office supplies, and regularly liaise with other building tenants on facility related matters• Train and mentor other Operations team members in the use of CRCWSC operational systems, procedures and event management processes• Build effective working relationships and sustain an in-depth understanding of business needs to deliver effective, consistent services, including acting as a first point of contact for the company for external enquiries

Business Consultant and Remote Administration/Reception

• Mar 2018 - Jul 2018

• Resetting MindBody Online bookings system to automate processes, and simplify setup of system • Regular meetings with the owner and manager • General Customer Service duties, including responding to emails, answering phone calls • Create email templates to send to clients • Resetting MindBody Online bookings system to automate processes, and simplify setup of system • Regular meetings with the owner and manager • General Customer Service duties, including responding to emails, answering phone calls • Create email templates to send to clients

Business Coordinator

• Jun 2017 - Feb 2018

• Creating a business plan • Weekly meetings with the owners • Generating reports to assess the overall structure of the business • Creating strategies to improve the efficiency and operations of the studio • Providing Business Advice and Consultation • Automating processes in the business • General Reception duties, including responding to emails, answering phone calls, taking payments • Client sales • Teaching Pilates classes • Preparation and development of new website using wix.com • Content management of current Wordpress website • Preparation and development of email campaigns to clients

Medical Receptionist

• Mar 2016 - Feb 2018

• Answering phone calls, dealing with patient bookings and enquiries • Reception work • Liaising with Vascular Surgeon • General administration, including filing, scanning, following up of overdue invoices, etc • Use of Genie system • Answering phone calls, dealing with patient bookings and enquiries • Reception work • Liaising with Vascular Surgeon • General administration, including filing, scanning, following up of overdue invoices, etc • Use of Genie system

Assistant Accountant

• Mar 2017 - Jul 2017

• Invoice Entry • Ensure appropriate GL Coding • Manage Payables Ledger • Advise Staff of Payment Status • Create Weekly payment runs • Print Cheques as Required • Send Creditor Remittances • Manage Corporate Credit Cards • Assist with the analysis of income and related expenses in relation to event earnings, one of the primary earning activities of CEDA. • Assist with the compilation and processing of the related journal and accrual entries for such • Assist with the monthly analysis of general expenses against budget; • Compile and process General Ledger journals on a monthly basis; • Assist with the reconciliation and analysis of Balance Sheet accounts including follow up on outstanding issues; • Maintenance of General Ledger accounts in the accounting software package and liaising with other departments/states re such; • Assist with the preparation of the FBT and BAS returns; • Use of a sophisticated accounting software package (Arrow) fully integrated with customer management software (iMIS) • Use of Microsoft Office software to perform above duties;

Finance and Administration Assistant

• Nov 2016 - Jun 2017

• Full all-rounder office and finance administration • Processing of Purchase Orders and liaising with Suppliers for delivery of goods • Processing Supplier Invoices into MYOB for weekly payment runs • Raising Customer invoices in MYOB • General Office Administration • Processing of Payroll • BAS preparation and lodgement • End of month reporting • Superannuation Payments • Accounts Payable • Accounts Receivable follow up • Supporting the COO in other business related activities • Assisted in transitioning the company to a new CRM Zoho software

Manager and Director

• Jul 2009 - Nov 2015

• Owned and managed a successful Pilates studio in Prahran • Intermediate to Advanced experience in using Mindbody Online software • Sales and customer service, including upgrades of memberships, follow up calls • Teaching private session and group class Pilates • Management of staff, both instructors and receptionist. A team of about 8-10 people • Scheduling of classes • Payroll, including superannuation payments • Extensive use of Microsoft Excel and Microsoft Word • Administration, including preparation of template emails • Use of social media for promotion of CorPilates, including Facebook, Instagram and Twitter • Marketing, including preparing regular newsletters, assisting in preparation of flyers, signage, liaising with local businesses • Maintenance of equipment • All round maintenance and running of studio • General bookkeeping

Business Analyst

• 2008 - 2009

• Prepare and distribute daily, weekly, monthly channel level reports ensuring that service level agreement requirements are met. (98% on time delivery) • Provision of adhoc reporting/data request, in line with program of work procedures and ensuring that service level agreement requirements are met (90% on time delivery) • Provision of appropriate reporting analysis, ensuring that report highlights, trends, factors impacting reports & resolutions are understood and appropriately communicated • Develop skills in using a wide variety of Telstra system to support reporting requirements (TM1, Cognos, Arthur etc) • Ongoing improvement and development of reporting documentation/operations in consultation with stakeholders • Assist in development of plan for rationalisation and consolidation of reports to maximise focus and value add, as well as efficient utilisation of resources • Assist in identification of weaknesses and deficiencies in current reporting around integrity, definitions and availability, and prepare plan to rectify • Development of report production improvement strategies and distribution methodologies • Maintenance of effective working relationships through ongoing communications with reports stakeholders • Ensure appropriate communications made to stakeholders keeping them abreast of report remediation and development plans • Proactively communicate with customers to ensure expectations are aligned and being met • Meet agreed timelines and quality standards and deliver reports within SLA guidelines

Investigative Accountant

• Jul 2006 - Apr 2008

• Investigating legal practitioners’ trust accounts and other records to ensure compliance with legislation and to identify and quantify possible fraudulent conduct at the earliest opportunity in response to complaints, referrals and investigation programmes • Preparing reports on breaches of the Legal Professional Act 2004 and other legislation • Investigating compensatory claims based on possible fraudulent activity • Implementing educative and preventative action to ensure regulatory compliance • Assisting and advising legal practitioners and their staff on the proper and efficient management of their practices, the controls and maintenance of their trust accounts and the integrity of their accounting systems • Provided detailed financial analysis and assistance for legal practitioners • Plan, execute and control the investigation of a legal practice including setting objectives and ensuring an investigation’s efficient and timely completion • Demonstrated a high level ability to become familiar with various legal software accounting packages • Assisted in developing and testing Axiom database program as a member of the Axiom project team • Identified areas of risk and poor internal control, and made recommendations to the legal practices • Prepared, interviewed and recorded interviews of suspects and witnesses

Forensic Accountant Intermediate

• Mar 2005 - Jun 2006

• Dealing with creditors, answering their queries, both in person and over the phone • Preparing formal letters • Finalising liquidations, i.e., preparing lodgement forms, letters to creditors, etc • Assisting in drafting Forensic Expert Reports • Analysis of financial statements • Extensive Excel spreadsheet work • Preparation of Profit and Loss Statements • Experience working on a variety of jobs within different industries, including Health, Banking, Wheat, and Retail industry • Valuations of companies • Supervising and delegating tasks to junior staff

Customer Accounts Analyst

• Nov 2004 - Mar 2005

• Reconciling store returns with General Ledger • Assisting with the takeover of store accounts, to be done at head office • Answering store & customer queries • Posting of cheques and allocation to accounts on SAP • Mail merge memos to stores • Use of SAP, Access, Excel, Word, etc • Reconciling store returns with General Ledger • Assisting with the takeover of store accounts, to be done at head office • Answering store & customer queries • Posting of cheques and allocation to accounts on SAP • Mail merge memos to stores • Use of SAP, Access, Excel, Word, etc

Finance Assistant

• Mar 2004 - Aug 2004

• Bank reconciliation - both Firm & Client, Scottish & English – involving dealing with all queries, resolving all outstanding balances & chasing bank for info/details • Filing of fee notes, cheques, bank statements, etc • Posting of fee notes onto SmarTerm system • Use of precedent program • Client balances over £500 & £5000 – including all follow-up & full completion of comprehensive audit trail • Scottish & English reconciliation of all designated accounts monthly & quarterly • Court remittance advices – issuing and sending out cheques to Courts • Cross entries posting • Posting to both English and Scottish bank accounts • All procedures in accordance with the Law Society of Scotland Accounts Rules

Finance Assistant

• Jul 2003 - Mar 2004

• Dealing with incoming cheques and payment of firm fees (fee settlements) • Posting of invoices on to Elite Accounts system • Issuing high volume of daily cheques • Dealing with payment queries on phone • Completing fortnightly payment runs • Voiding cheques and reversing vouchers • Filing of batches and vouchers • Bank reconciliations • CHAPS payments • Dealing with incoming cheques and payment of firm fees (fee settlements) • Posting of invoices on to Elite Accounts system • Issuing high volume of daily cheques • Dealing with payment queries on phone • Completing fortnightly payment runs • Voiding cheques and reversing vouchers • Filing of batches and vouchers • Bank reconciliations • CHAPS payments