Experience

TOTAL CONTROL

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Service Coordinator

  • Feb 2019 - Present



Countrywise Repairs

• Repairs Service Advisor

  • May 2016 - Aug 2018

  Countrywise Repairs are a subsidiary of Town and Country and provide the repairs services for rented properties. I work within the service team and my main duties and responsibilities include:• Interacting with tenants, creating jobs on the system to make repairs.• Calmly and effectively sending operatives to tenants when emergencies arise.• Advising tenants on appointments and repairs to be carried out.• Ability to work productively within a team.• Liaising with external contractors to carry out repairs.

• Planner/Scheduler

  • Feb 2017 - Jan 2018

  Countrywise Repairs are a subsidiary of Town and Country and provide the repairs services for rented properties. I work within the service team and my main duties and responsibilities as a planner and scheduler included:• Scheduling the operatives daily work• Planning for any unforeseen absences and rescheduling work• Logging annual leave and sickness• Liasing with tenants regarding appointments and repairs to be carried out• Diary management• Scheduling in larger works alongside subcontractors



Master of Malt

• Customer Service Agent

  • Sep 2013 - Apr 2016

  Master of Malt are an award winning online retailer of whisky and spirits based in Tunbridge Wells. I worked within the Customer Service Team and my main duties and responsibilities included:• Interacting with customers, taking orders, often high value, via telephone and email. • Assisting customers with enquiries, helping them to select the right product for their needs.• Ability to work productively during busy periods• Authorised to resolve any problems, in a calm and constructive manner, to the client’s satisfaction. • Managing and processing orders from placement to posting.• Close liaison with external delivery companies to ensure safe delivery of products.• Developing and managing new starters and training them in the role. • Responsible for return orders, including processing them back into the company. • Troubleshooting orders and undertaking fraud assessments.



Hampshire Probation Trust

• Administrative Officer

  • Apr 2013 - Jul 2013

  My responsibilites included general administrative and finance duties for the Probation bases around Hampshire. I worked closely with the Business and Resource Manager in a supporting role to complete various tasks. One of my main responsibilities was to create new processes and write up the notes to be uploaded onto the main network for all to use as a reference.I was responsible for the daily tasks such as answering queries, responding to emails, maintaining the workload and assisting the Business and Resource Manager. I also completed tasks involving financial knowledge such as ordering goods, monitoring budgets and expenditure and creating invoices.During my time in this position, I also helped the Business and Resource Manager to create and carry out a new recruitment process for sessional members of staff. This resulted in a clear process which has now been put into place for future reference and 3 new members of sessional staff.I was also able to communicate with suppliers and external agencies for services and goods as well as communicating with members of staff across the county whom I assisted in daily administrative tasks.



Denplan

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Service Administration Assistant

  • Oct 2012 - Mar 2013

  During my time in this position, it was my main responsibility to support the admin team with basic administrative duties. These included learning new systems and equipment which were used for inputting confidential information, making phone calls to both patients and practices, processing credit card payments through the patient database and registering new patients over the telephone.For the last month or two of my time in this position, I was also solely responsible for the processing of the incoming post to the customer services department. This included opening, scanning and checking all incoming post to be sent to our processing team in Bangalore. It was also my responsibility to ensure any post not sent to Bangalore was collated and counted in the workload for the admin team to complete.



Norton Park Hotel

• Bar Staff

  • Oct 2011 - Mar 2012

  During my time at Norton Park Hotel, I worked in the hotel bar where I served drinks and occasional food to customers.Due to the nature of the clientele at the hotel, it was important to be incredibly professional in my manner and conduct. It was my responsibility as one of the bar staff to serve customers politely and obediently during their stay. Also, to keep the bar area tidy, collecting any discarded glasses or rubbish and to replenish any stock. At the end of the evening, to replace furniture to its original position and thoroughly clean the bar area ready for the next day.