Experience

Apex Energetics

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Software QA & Support Team with Apex Energetics

  • Nov 2022 - Present

• Senior Customer Service Representative

  • Oct 2014 - Present



Nightingale Nurses

• Costa Mesa, California

• Staffing Manager

  • Apr 2014 - Aug 2014

  Staffing for RN travel positions, on temporary assignments. Staffing for RN travel positions, on temporary assignments.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Home Retention

  • Aug 2008 - Sep 2010

  Provided accurate and appropriate information in response to customer inquiries on account status using both automated dialer and direct call contact. Ran reports and supplied data to fulfill customer requests. Built customer loyalty by placing follow-up calls for those who reported issues. Collected customer feedback and assisted in process changes and updates to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries on account status using both automated dialer and direct call contact. Ran reports and supplied data to fulfill customer requests. Built customer loyalty by placing follow-up calls for those who reported issues. Collected customer feedback and assisted in process changes and updates to exceed customer satisfaction goals.



Coastal Enterprises

• Fountain Valley, CA

• Administrative Assistant

  • Feb 2002 - Sep 2005

  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Assisting with order processing, shipping and delivery schedule and inventory. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Assisting with order processing, shipping and delivery schedule and inventory.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Business 2 - Customer Service

  • Mar 2001 - Mar 2002

  Receive inbound calls from business account customers regarding billing questions, payments, orders and returns for equipment and accessories. Handle customer complaints regarding service and coverage issues. Excelled in adherence of Service Center policies, procedures and quality assurance measures. Receive inbound calls from business account customers regarding billing questions, payments, orders and returns for equipment and accessories. Handle customer complaints regarding service and coverage issues. Excelled in adherence of Service Center policies, procedures and quality assurance measures.



David Steele Enterprises, Inc.

• Technology, Information and Internet
• 1 - 100 Employee

• DSL Technical Support & Installation

  • Mar 2000 - Feb 2001

  Provided technical support for online DSL including installation assistance, troubleshooting installation and hardware issues. Up-sales of products and packages available. Provided technical support for online DSL including installation assistance, troubleshooting installation and hardware issues. Up-sales of products and packages available.