VP of Channel Engagement

• May 2023 - Present

VP of Channel Engagement

• Jan 2014 - Present

Channel Support, Senior Sales Support and Product Trainer

• 2014 - Present

Innovative technology relationship builder specializing in Unified Communications and Contact Center applications, prospect, train and support top-tier clients throughout Eastern Region territory. • Champion diverse Mitel® Business Technology Solutions, Zoom, ZoomInfo, Slack, Outreach IO, Salesforce, as well as MiContact Center Client, MiCollab Ignite, Web Ignite, CCMWeb, Flexible Reporting & Call Recording and Mobility Training for mid to enterprise size companies; • Currently manage and service 100+ clients; • Assess client needs and objectives; deliver product recommendations to increase revenue numbers and ensure client retention; • Create and deliver impactful product presentations to C-Suite officers, senior technology advisors and relevant staff members; • Utilize effective internal marketing tools, i.e. customized sales scripts, email campaigns and brand awareness initiatives; • Collaborate with internal stakeholders to foster an environment of productivity and success. Show less

Inside Channel Manager II

• Feb 2023 - May 2023

Senior Director, Strategic Sales and Marketing

• 2009 - 2014

Spearheaded top-tier initiatives to generate heightened brand recognition and increased revenue numbers for successful insurance marketer. Handled functions including Sales Strategy, Product Marketing, Recruitment & Training, Negotiations and Client Relations. • Consistently identified and cultivated key alliances critical to continued revenue generation; • Developed exceptional product training tools for new and established agents aimed at enhanced sales performance and up-to-date product knowledge; • Reviewed agent performance for sales techniques and quality of customer service; • Monitored sales numbers and analyzed market trends to meet targets and create new business portfolios; • Ensured that agent activities were compliant with corporate identity, sales processes, policies and procedures; • Provided real-time product support to 1,500+ agents on all offerings within business portfolio; • Performed client follow-up calls to introduce updated programs; also called up to 40 new agents per day. Key Accomplishments: • Built Book of Business from 0 to 1500+ agents in 5 years; averaged hire of 25 new agents per month; • Awarded Marketer of the Quarter (October – December 2013); • Awarded SPIFFs for multiple sales competitions; • Ended 2013 as market leader, ranking 2nd in country during national new product rollout initiative to agents; • Throughout tenure, always finished in top sales percentile for entire company. Show less

Sales Manager

• 2006 - 2008

Charged with daily personnel and operational supervision of highly trafficked location of well-known home accents retailer. Supervised 15+ employees on any given shift. Evaluated employee performance to ensure superior customer service. Key Accomplishments: • Recruited and trained all new sales hires; assisted with on-boarding process via orientation sessions; • Performed comprehensive operational oversight of multiple divisions including Sales, Inventory & Supplies, Scheduling and Visual Merchandising; • Acted as effective liaison between staff, clients and executive personnel so that all needs were appropriately met; • Ensured that all critical information was accurately documented into proprietary systems. Show less