Melissa reported to me for 2 years. In that time, she ran a team of Quality Assurance Specialists. Melissa is meticulous in her approach to quality management. From definition of standards to managing individual agents, Melissa has a steadfast and dedicated ownership of the entire QA process.

I have had the pleasure to manage Melissa for the last three years. Melissa brings a sincere passion for Quality and Excellence to every interaction she has with our contact center agents, clients and guests. It is rare to find someone with such a high-level of sustained energy, passion and love of mentoring her peers and agents. She was always engaging with our agents and the positive feedback from them to me, unsolicited, about her was at times overwhelming. Under her tutelage, our call center rose to meet the highest standards for Quality in our industry. If you are looking for a superstar who can drive your Quality initiatives look no further, I am happy to provide much more detail on her effectiveness and impacts please reach out. I am a better leader for having the experience of working with Melissa.

Melissa reported to me for 2 years. In that time, she ran a team of Quality Assurance Specialists. Melissa is meticulous in her approach to quality management. From definition of standards to managing individual agents, Melissa has a steadfast and dedicated ownership of the entire QA process.

I have had the pleasure to manage Melissa for the last three years. Melissa brings a sincere passion for Quality and Excellence to every interaction she has with our contact center agents, clients and guests. It is rare to find someone with such a high-level of sustained energy, passion and love of mentoring her peers and agents. She was always engaging with our agents and the positive feedback from them to me, unsolicited, about her was at times overwhelming. Under her tutelage, our call center rose to meet the highest standards for Quality in our industry. If you are looking for a superstar who can drive your Quality initiatives look no further, I am happy to provide much more detail on her effectiveness and impacts please reach out. I am a better leader for having the experience of working with Melissa.

Melissa reported to me for 2 years. In that time, she ran a team of Quality Assurance Specialists. Melissa is meticulous in her approach to quality management. From definition of standards to managing individual agents, Melissa has a steadfast and dedicated ownership of the entire QA process.

I have had the pleasure to manage Melissa for the last three years. Melissa brings a sincere passion for Quality and Excellence to every interaction she has with our contact center agents, clients and guests. It is rare to find someone with such a high-level of sustained energy, passion and love of mentoring her peers and agents. She was always engaging with our agents and the positive feedback from them to me, unsolicited, about her was at times overwhelming. Under her tutelage, our call center rose to meet the highest standards for Quality in our industry. If you are looking for a superstar who can drive your Quality initiatives look no further, I am happy to provide much more detail on her effectiveness and impacts please reach out. I am a better leader for having the experience of working with Melissa.