Experience

The Webster

• United States
• Retail Luxury Goods and Jewelry
• 100 - 200 Employee

• Operations Assistant

  • Mar 2022 - Present

  Assist in the daily operations and inventory control Organization of stock roomsProcess transfers and consignments on a daily basisResponsible for weekly cycle countsProcess all incoming and outgoing shipmentsAssist sales associates as needed Assist in the daily operations and inventory control Organization of stock roomsProcess transfers and consignments on a daily basisResponsible for weekly cycle countsProcess all incoming and outgoing shipmentsAssist sales associates as needed



Daum - Haviland - Effé 1875

• France
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Assistant Manager

  • Mar 2017 - Mar 2020

  •Assist the store manager in the daily operation of the store including monitoring the adherence to company policy and accountability of company assets•Responsible for the daily opening /closing of boutique•Greet and assist customers in the selection of merchandise•Responsible for daily inventory counts to ensure accuracy•Develop relationships with clients for long term growth with business•Assist and execute design decisions from store manager for visual display •Assist the store manager in the daily operation of the store including monitoring the adherence to company policy and accountability of company assets•Responsible for the daily opening /closing of boutique•Greet and assist customers in the selection of merchandise•Responsible for daily inventory counts to ensure accuracy•Develop relationships with clients for long term growth with business•Assist and execute design decisions from store manager for visual display



Goyard

• France
• Retail Luxury Goods and Jewelry
• 200 - 300 Employee

• Sales Assistant (seasonal)

  • Dec 2016 - Jan 2017

  • Assisted all sales associates on the sales floor with clients and all their needs• Processed all sales transactions accurately and efficiently• Organized and replenished all merchandise received from shipments• Answered incoming calls with excellent phone etiquette • Processed phone orders and personalization requests • Assisted all sales associates on the sales floor with clients and all their needs• Processed all sales transactions accurately and efficiently• Organized and replenished all merchandise received from shipments• Answered incoming calls with excellent phone etiquette • Processed phone orders and personalization requests



Bottega Veneta

• Italy
• Luxury Goods & Jewelry
• 700 & Above Employee

• Client Service Specialist/Sales Assistant

  • Mar 2014 - Sep 2016

  •Attend to all client inquiries and complaints by phone, email and in person•Responsible for all incoming and outgoing repairs•Follow up with outside vendors to ensure efficient client resolutions•Follow up on status regarding clients' repairs •Maintained client records in Saleslogix•Performed minor in store repairs •Responsible for all spare part order requests made through Italy•Assist on the sales floor when needed by catering to clients and entering employee sales•Customized approach to customer service to properly assist each client with individual needs; further developed into continued business with numerous clients



Loro Piana

• Italy
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Customer Service Cashier

  • Feb 2012 - Nov 2013

  •Responsible for maintaining and operating register• Account and audit daily receipts• Handled vendor billing records and data entry• Answered incoming calls with excellent phone etiquette• Performed Brinks cash deposits and recorded data in spreadsheets•Responsible for after sales service for clients and follow up•Assisted sales associates on the sales floor when needed •Responsible for maintaining and operating register• Account and audit daily receipts• Handled vendor billing records and data entry• Answered incoming calls with excellent phone etiquette• Performed Brinks cash deposits and recorded data in spreadsheets•Responsible for after sales service for clients and follow up•Assisted sales associates on the sales floor when needed



Prada Group

• Italy
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Head Cashier

  • Jan 2006 - Jan 2012

  •Operated cash register and replenished all cash-wraps with daily supplies•Accurately and efficiently processed all sales transactions including issuing store credits/gift cards •Processed daily cash drops and Brinks deposits• Responsible for closing all store registers• Assisted in other areas of work such as receptionist and stock• Trained all new employees• Account daily receipts accurately•Responsible for providing schedule for members of cashier team •Operated cash register and replenished all cash-wraps with daily supplies•Accurately and efficiently processed all sales transactions including issuing store credits/gift cards •Processed daily cash drops and Brinks deposits• Responsible for closing all store registers• Assisted in other areas of work such as receptionist and stock• Trained all new employees• Account daily receipts accurately•Responsible for providing schedule for members of cashier team



Louis Vuitton

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• After Sales Service Representative

  • Oct 2000 - Dec 2005

  Attend to customers’ inquires and complaints concerning their repairs• Update information regarding repair service and also performed clerical duties• Follow up on status of customer repairs• Maintain customer records•Responsible for in store monogramming service Attend to customers’ inquires and complaints concerning their repairs• Update information regarding repair service and also performed clerical duties• Follow up on status of customer repairs• Maintain customer records•Responsible for in store monogramming service



Coach

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Stock/Operations Associate

  • Nov 1998 - Oct 2000

  •Assisted sales associates on the sales floor when needed•Responsible for maintenance and organization of stockroom•Handled all incoming shipments and accurately checked all items in •Handled all outgoing repairs and keeping log•Shipped client purchases via UPS and messenger service •Inventory control and cycle counts •Assisted sales associates on the sales floor when needed•Responsible for maintenance and organization of stockroom•Handled all incoming shipments and accurately checked all items in •Handled all outgoing repairs and keeping log•Shipped client purchases via UPS and messenger service •Inventory control and cycle counts