Melissa Lacayo

Director of Operations at Gemba Real Estate
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Contact Information
us****@****om
(386) 825-5501
Location
Atlanta, Georgia, United States, GE
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
Skills

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Bio

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Credentials

  • CAPM
    Project Management Institute
    Feb, 2021
    - Oct, 2024

Experience

  • Gemba Real Estate
    • United States
    • Real Estate Agents and Brokers
    • 1 - 100 Employee
    • Director of Operations
      • Apr 2023 - Present

    • Operations Manager
      • Jan 2023 - Present

  • Ridge Point Group, Inc.
    • Self Employed
      • Jun 2020 - Present
  • ClassByte
    • United States
    • Software Development
    • Customer Operations / Customer Enablement
      • Dec 2012 - Dec 2014

      Classbyte.com is one of the nation's top providers of CPR scheduling software. Accomplishments included: -create customer enablement platform -create customer onboarding automation process -improve customer support experience -responsible for full revamp of software interface -grew platform by 700% Classbyte.com is one of the nation's top providers of CPR scheduling software. Accomplishments included: -create customer enablement platform -create customer onboarding automation process -improve customer support experience -responsible for full revamp of software interface -grew platform by 700%

  • Aberrant Technology Group
    • United States
    • Construction
    • Business Development / Customer Success
      • Nov 2011 - Nov 2012

      Aberrant Technology Group was a family owned technology and digital marketing consulting business. Responsible for being the interface between customers and our marketing teams. Ensured customers were leveraging services properly and had full understanding of their investment in our platform. Aberrant Technology Group was a family owned technology and digital marketing consulting business. Responsible for being the interface between customers and our marketing teams. Ensured customers were leveraging services properly and had full understanding of their investment in our platform.

  • City of Pembroke Pines Charter Schools
    • United States
    • Education Administration Programs
    • 100 - 200 Employee
    • Teacher
      • Jun 2005 - Nov 2006
  • Broward County Public Schools
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Teacher
      • Jan 2000 - Jun 2005

Education

  • Florida Atlantic University
    Bachelor's Degree, Education
    2000 - 2003
  • Miami Dade College
    Associate of Arts (AA), Elementary Education and Teaching
    1998 - 2000

Community

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