Melissa Knuttel
User Education Coordinator at Aladdin Schools- Claim this Profile
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English Native or bilingual proficiency
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French Professional working proficiency
Topline Score
Bio
Credentials
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Social Media Marketing
Hootsuite Media Inc.Apr, 2016- Nov, 2024 -
Web Authoring (DFEI)
FETAC (Further Education and Training Awards Council)Jun, 2013- Nov, 2024 -
ECDL and ECDL Advanced
ECDLAug, 2008- Nov, 2024 -
Microsoft Office Specialist (MOS)
MicrosoftJun, 2007- Nov, 2024
Experience
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Aladdin Schools
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Ireland
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Software Development
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1 - 100 Employee
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User Education Coordinator
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Aug 2016 - Present
- User Education Coordinator- Create and maintain user education in multiple formats- Drive and deliver eLearning strategy- Plan and deliver webinar training- Key member of GDPR compliance team- Draw up SLAs for working with 3rd party providers- Document new policies and procedures - User Education Coordinator- Create and maintain user education in multiple formats- Drive and deliver eLearning strategy- Plan and deliver webinar training- Key member of GDPR compliance team- Draw up SLAs for working with 3rd party providers- Document new policies and procedures
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ERPapps Web & Mobile Solutions for SAP®
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Information Technology & Services
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1 - 100 Employee
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Web Designer & Technical Writer
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Oct 2014 - Present
Design, delivery, and maintenance of company website for ERPapps - a new Irish company specialising in providing web and mobile solutions for companies and organisations that run SAP® software. Creation of technical documentation for the programming team. Design and production of user guides and delivery of one-to-one training for new users. Design, delivery, and maintenance of company website for ERPapps - a new Irish company specialising in providing web and mobile solutions for companies and organisations that run SAP® software. Creation of technical documentation for the programming team. Design and production of user guides and delivery of one-to-one training for new users.
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WordPress Developer
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Jun 2013 - Present
Design and development of WordPress websites for small businesses and not-for-profit organisations. Some of my clients include SAPRO, The Good Form (ICTR), Purplegrass Charity Consulting, renowned Irish harpist Anne-Marie O’Farrell, Taney Parish Primary School and several other small businesses and voluntary groups. Design and development of WordPress websites for small businesses and not-for-profit organisations. Some of my clients include SAPRO, The Good Form (ICTR), Purplegrass Charity Consulting, renowned Irish harpist Anne-Marie O’Farrell, Taney Parish Primary School and several other small businesses and voluntary groups.
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Skillsoft
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United States
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E-Learning Providers
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700 & Above Employee
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IT Consultant and Writer
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Jun 1995 - Dec 2002
Act as an information resource for the production team in the delivery of e-learning courseware for Microsoft and SAP product users. Write articles and white papers for the company website. Available as a point of contact through all phases of the development cycle and carry out a technical review of the finished training product. Act as an information resource for the production team in the delivery of e-learning courseware for Microsoft and SAP product users. Write articles and white papers for the company website. Available as a point of contact through all phases of the development cycle and carry out a technical review of the finished training product.
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Education
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1989 - 1993
Trinity College, Dublin
Bachelor's Degree -
1994 - 1995
National University of Ireland, Maynooth
Master's Degree
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