Project Manager

• Apr 2022 - Present

Project Manager

• May 2020 - Apr 2022

Project Manager

• Nov 2012 - Jun 2019

Working in the Service Integration team on continuous improvement in the Operations organisation and supporting Global Functions business for Shell to ensure secure and reliable IT operations. Train the service management team to monitor and respond to escalations in the infrastructure space, own high level escalations and accountable for various process improvement and project activities to improve the IT service. Fill any open positions within the team (e.g. Lead Service Manager Application Hosting, Incident and Problem Process Manager, Service Level Management Process Manager, Various Project Manager/Business Focal Point positions and Deployment and Engagement Analyst).

Member Board Of Trustees

• 2012 - 2018

Business Facing Operational Integrator

• Oct 2010 - Oct 2012

Responsible for ensuring that Major Incidents and Service at Risk were escalated to the relevant third party suppliers and that accurate business impact was provided and that these are managed to completion. Forge and maintain relationships with third party suppliers for Shell Downstream business on a global level. Ensure that all escalations and Major Incidents raised in EU timezone were worked appropriately. Responsible for ensuring that Major Incidents and Service at Risk were escalated to the relevant third party suppliers and that accurate business impact was provided and that these are managed to completion. Forge and maintain relationships with third party suppliers for Shell Downstream business on a global level. Ensure that all escalations and Major Incidents raised in EU timezone were worked appropriately.

Regional Service Assurance Manager

• Apr 2010 - Sep 2010

Responsible for ensuring that Major Incidents and Service at Risk were escalated to the relevant third party suppliers and that accurate business impact was provided and that these are managed to completion. Forge and maintain relationships with third party suppliers for Shell Downstream business on a global level. Ensure that all escalations and Major Incidents raised in EU timezone were worked appropriately. Role transitioned to HP as did I

ITIL Specialist

• Jul 2009 - Mar 2010

Review the global and local (African) major incident management processes and for creating the plan to align local processes to global processes (IT outsource environment). Assist in management of major incidents. Contract Role.

Major Incident Manager

• Oct 2008 - Apr 2009

Review and update the incident management process and implement the major incident management process. Update and documentation of the root cause analysis process. Contract role. Review and update the incident management process and implement the major incident management process. Update and documentation of the root cause analysis process. Contract role.

Problem/Incident Manager

• Dec 2007 - Sep 2008

Implement Major Incident Management Process. Create Major Incident Reviews and review business continuity documentation and practices. Contract role. Implement Major Incident Management Process. Create Major Incident Reviews and review business continuity documentation and practices. Contract role.

Service Manager

• Jun 2005 - Nov 2007

Create and implement for the major incident management process. Planning and execution of all business continuity testing for the central IT function. Create and implement for the major incident management process. Planning and execution of all business continuity testing for the central IT function.

SAP Helpdesk Manager

• Apr 2004 - May 2005

Migrate the SAP Service Desk from a first line disparate team into a second line support function as part of the central IT Service Desk. Responsible for training component of SAP project to onboard the new joint venture company onto SAP Purchasing and Finance. Migrate the SAP Service Desk from a first line disparate team into a second line support function as part of the central IT Service Desk. Responsible for training component of SAP project to onboard the new joint venture company onto SAP Purchasing and Finance.

SAP Purchase Order Analyst

• Jun 2003 - Feb 2004

Responsible for setting new SAP purchasing users up with appropriate rights, ensuring they were trained and providing ongoing support for the purchase order process. Responsible for setting new SAP purchasing users up with appropriate rights, ensuring they were trained and providing ongoing support for the purchase order process.

Training Manager/Change Consultant

• May 2001 - Jun 2002

Development of the new training department, designing training material, training clients and assisting with the scoping studies for the Asite Procurement/Marketsite products for various organisations focusing on the people change management issues. Development of the new training department, designing training material, training clients and assisting with the scoping studies for the Asite Procurement/Marketsite products for various organisations focusing on the people change management issues.

SAP Technical Consultant

• Jun 1999 - Apr 2001

Introduction of Internet based time sheeting using the SAP Internet Transaction Server prior to this being standard SAP functionality. Creation of functional specifications for programs related to the Materials Management and Warehouse Management modules and EDI processes for Toyota South Africa. Introduction of Internet based time sheeting using the SAP Internet Transaction Server prior to this being standard SAP functionality. Creation of functional specifications for programs related to the Materials Management and Warehouse Management modules and EDI processes for Toyota South Africa.

Documentation and Training Consultant

• Mar 1998 - May 1999

Documentation and training consultant on several large multi modular SAP implementations. Creation of online help, quality assurance of system design documentation and the creation of training material. Training SAP consultants to basic E-commerce literacy. Documentation and training consultant on several large multi modular SAP implementations. Creation of online help, quality assurance of system design documentation and the creation of training material. Training SAP consultants to basic E-commerce literacy.