Experience

TotaLand Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Operations

  • Nov 2014 - Present

• Senior Technical Account Manager

  • Sep 2013 - Present

  *Management of the Help Desk Ticketing System for all clients, users, and employees.*Use of technical knowledge and business management skills to promote company products.*Analyzing prospects’ business and technical requirements for the purpose of developing solutions that meet those needs.*Troubleshooting, systems administration, networking, data analysis and entry.*Initial setup of the clients and their data in the software platform.*Providing a single point of contact for all customer request for technology services and support.*Product demonstration, training, and customization.*Format installation programs that minimize disruption for clients.*Monitoring of product performance to identify opportunities and gaps in our operational technology and/or support activities.*Identify opportunities to upgrade or modify product so the needs of the customer are met more effectively.*Reporting on the product performance to the development team.*Testing of new updates and feature that have been made to the system and suggesting potential modification.



Ellerbe Harrison

• Administrative Assistant/Title Abstractor

  • Jan 2012 - Aug 2013

  *Administrator of the TotaLand Field Management System *Assisted with, organized and filed all payouts and statements to landowners *Training and support to all land crew on current Land Management System *Performed title research covering surface, mineral, royalty and working interest ownership *Performed a wide range of other administrative duties in a fast paced environment *Preparation and verification of ownership reports covering multiple land surveys and mineral reservations *Review of lease packets for accuracy and completion prior to submission to client *Examined abstracts of title, leases, assignments, probate records and other legal documents *Worked on projects in Daniels County, Montana and Huntsville, Texas for multiple clients *Created and maintained databases and spreadsheets for the crew including but not limited to the setup of new leases and maintenance of existing leases. *Provided administrative support to land team including edit/review of files for completeness, coordination and processing of files, tracking and location of outstanding documents needed to completed files as required.



Martin/Wood Land Services

• Administrative Assistant/Title Abstractor

  • Jun 2007 - Dec 2011

  *Data Entry *Answering incoming client and landowner calls *Creation and management databases and spreadsheets *Verification of mineral ownership and bonus payouts *Responsible for loading all corporate data into the database *Preparation and verification of ownership reports covering multiple land surveys and mineral reservations *Reviewed all legal title documents and evaluated for integrity and validity *Support to Landmen in leasing, acquisitions, divestitures and other special duties and projects *Assisted with, organized and filed all payouts and statements to landowners and Landmen *Performed a wide range of other administrative duties in a fast paced and growing environment