Experience

The University of Texas Permian Basin
• United States
• Higher Education
• 300 - 400 Employee
• Director of Online Program Enrollment

  • Aug 2022 - Present


Lamar University

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director-Digital Learning and Complaint Resolution

  • Jul 2018 - Aug 2022

  Identify, implement, and document the proper systems and structures to allow for efficient executive office operations; work closely with key stakeholders to create clear and useful documents, templates, and processes for the team and refine as necessary. Partner with key stakeholders to understand and define what are the highest priority problems facing new program development and help Leadership prioritize impact and solve them. Ensure strategic alignment and enablement through key leadership meetings. Create a consistent, systematic process for meeting partner deadlines related to the marketing of online programs. Drive framework and process around quarterly, annual, and long-term strategic business planning, in partnership with administration. Manage Operating Committee meetings, working with leaders to set the agenda, create the content, organize meetings, and follow up on action items, deliver results on behalf of the Associate Provost and broader team. Attend key meetings and events with, or on behalf of, the Associate Provost for Digital Learning and ensure timely completion of action items. Participate in strategic planning and operational follow through, Strong knowledge of operational systems, structures, and ways of working with a collective team and executive office. Work diligently with online students to resolve complaints. Handle complaint resolution for online students in junction with the Provost’s and President’s office. Show less

• Assistant Director-Operations/OOS Compliance

  • Mar 2014 - Jul 2018

  Oversaw and coordinated the LEA access for Instructional Associates employed by Instructional Connections. Worked closely with vendors and ensured that the proper documentation was in place for SACS reporting. Created internal reports for special projects, meetings, graduation, and application funnels using Excel. Researched and reviewed work- flows. Handled out of state compliance for online programs and worked closely with NC-SARA. Analyzed the online advising processes and made recommendations for retention. Show less



Jay's Landscape

• United States
• Landscaping Services
• 1 - 100 Employee

• Operations Manager

  • Nov 2012 - Mar 2014

  Directed the day-to-day operations of a wholesale nursery. Managed multiple projects and teams for the landscape division. Developed a strong team of employees by creating policies and procedures to ensure efficiency. Created strategies for hiring, safety protocol, and working with vendors. Served as a purchasing agent by fulfilling all buyer responsibilities. Created reports to show profits and losses. Directed the day-to-day operations of a wholesale nursery. Managed multiple projects and teams for the landscape division. Developed a strong team of employees by creating policies and procedures to ensure efficiency. Created strategies for hiring, safety protocol, and working with vendors. Served as a purchasing agent by fulfilling all buyer responsibilities. Created reports to show profits and losses.

• Director of Records-Online Programs

  • Jul 2011 - Nov 2012

  Participated in project management for a variety of software projects. Supervised staff in the Records department for an online distance education program. Activated courses for all online students. Trained staff on procedures to help the program run smoothly. Approved and maintained vacation/leave requests. Scribed degree plans in DegreeWorks. Created the online graduation application in Banner. Trained staff on Banner and DegreeWorks. Enforced FERPA compliance. Uploaded courses, processed adds and drops, and created grade reports. Organized and directed graduation. Served on various committees to evaluate online records policies and procedures Show less

• Coordinator of Advising-College of Education and Human Development

  • Jul 2008 - Jul 2011

  Built relationships and advised over 600 students in Pedagogy programs. Worked closely with Financial Aid, Scholarships, and Records departments. Audited degree plans. Constantly communicated dates of interest, program changes, and degree plan status. Served on the COEHD Scholarships Committee.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Financial Management Specialist

  • May 2006 - Jul 2008

  Developed understanding of bank products and services to connect to customers' needs. Participated in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially. Met the Consumer Financial Protection Bureau qualification. Conducted daily outbound calls to existing and prospective customers. Developed understanding of bank products and services to connect to customers' needs. Participated in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially. Met the Consumer Financial Protection Bureau qualification. Conducted daily outbound calls to existing and prospective customers.



Lurleen B Wallace Community College

• Assistant to the Vice President and Dean of Instruction

  • Oct 2004 - May 2006

  Maintained confidentiality, positive communication, accurate records, and an organized, safe working environment. Assistedstudents to achieve their academic and co-curricular goals which included mentoring, training, and supervising student leaders and staff. Helped students and families solve problems and respond appropriately to challenges and crises. Engaging in College and community service by service on committees and collaborating with educational institutions and professional organizations for best practices. Show less