Administrative Assistant

• Nov 2017 - Present

Employee Benefits Administrator

• 2017 - 2017

Supported transition for clients from Carolina First to USI which connected clients to the new resources offered by USI.Worked with account managers in maintaining groups; analyzed spreadsheets to determine the best solution for the client. Explained product and benefit information regarding group insurance plans to clients. Assisted clients with administrative changes such as enrollments, changes, terminations, claims via online systems. Helped prepare renewal documentation, spreadsheets and analysis for clients.

Lead Customer Relations Agent and Sales Support

• 2005 - 2017

Served as lead Customer Relations Agent managing workflow and supporting other customer service representatives; discussed workload issues in biweekly meetings and redistributed work appropriately. Fostered team collaboration by facilitating discussions around team member concerns and escalated customer problems in order to create an environment of shared best practices and feedback among the team.Helped implement process to conduct regular proofreading of quotes and spreadsheets which resulted in reduced errors.Supported client in managing Human Resource technology online system (Emcentrix)Explained product and benefit information regarding group insurance plans to clients. Assisted clients with administrative changes such as enrollments, changes, terminations, claims via online systems. Prepared renewal documentation, spreadsheets and analysis for clients and worked with account managers in maintaining groups; analyzed spreadsheets to determine the best solution for the client.

Insurance Customer Service and Sales Support

• 2001 - 2005

Communications Specialist (Intern)

• 2000 - 2000

Coordinated with Marketing Managers and graphic artists to produce brochures and promo sheets. Assisted in proofreading and review of marketing materials created for the company name change. Coordinated with Marketing Managers and graphic artists to produce brochures and promo sheets. Assisted in proofreading and review of marketing materials created for the company name change.