Experience

CHECKPORT SECURITY LIMITED

• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2016 - Present

  Customer Service Checkin / boarding / transit / gate closeout United Airlines Ensuring that customers and their luggage are correctly and safely checked on to the corresponding flights in accordance with Swiss and international travel law Accommodating passengers who have been inconvenienced due to delays and/or cancellations Document Check Agent (United Airlines, Swiss) Passenger Profiling/Security screening Customer Service Checkin / boarding / transit / gate closeout United Airlines Ensuring that customers and their luggage are correctly and safely checked on to the corresponding flights in accordance with Swiss and international travel law Accommodating passengers who have been inconvenienced due to delays and/or cancellations Document Check Agent (United Airlines, Swiss) Passenger Profiling/Security screening



Photodom

• United States
• Retail

• Administration and Organisation

  • Oct 2015 - Present

  General organisation and administration Organising photo shoots: location, equipment etc Contacting clients and models Translation of documents from German to English Photo assistant General organisation and administration Organising photo shoots: location, equipment etc Contacting clients and models Translation of documents from German to English Photo assistant



academia Schweiz – Sprachen und Lernen GmbH

• Academic Team Member/EFL/Biology/Geography/English Teacher

  • Jun 2011 - Nov 2015

  Organisation/Marketing Researching and implementing a peer observation system. Putting together an information library for the A-level department of the school. Organisation of a team to run in the 2014 “Firmenlauf”. Setting up the printing of water bottles with the schools name and logo to be used as a marketing tool. IT Confident user of Microsoft office and Apple’s iwork and imovie. Competent user of Internet presentation tool Prezi. Experience in creating an maintaining Wikis as means for supplying information and as a teaching tool. Setting up of and collaboration on social media sites. Using IT in the classroom workshops. Communication Attending to telephone inquires in English, German and Italian. Correspondence email via in English. Organising meetings and workshops for teachers Sending out emails to remind teachers of the upcoming workshops, meetings, and other events. Teaching A1-C1 level English as a foreign language. In-company, groups and one-to-one. Cambridge exam classes. Business, IT, and General English classes. Book club and conversation classes. IGCSE English, biology and geography. Exam invigilation. Summer camp for young learners annually in Lyceum Zuoz. Management Interviewing, initiation and support of new teachers. Liaison with teachers and students. Point of contact for students/teachers experiencing difficulties. Management of the biology and geography departments. Providing the correct information and materials for the A-level courses. Periodical checks with teachers to ensure that their teaching material was correct and up-to-date.



Jet English School

• Italy
• Higher Education

• English Teacher

  • 2011 - 2012

  English Teacher Preparation for and teaching of pre-school classes. One-to-one and small groups of primary school aged children. Teaching adult General English courses and book club. English Teacher Preparation for and teaching of pre-school classes. One-to-one and small groups of primary school aged children. Teaching adult General English courses and book club.



Inglese for you

• Brazil
• Technology, Information and Internet

• Academia Team Member / English Teacher

  • 2010 - 2011

  Organisation/Marketing Marketing and procreation of new clients. Designing and implementing new out of classroom real life learning experiences such as “Pizza e parlare”. Preparation of curriculum for students aged between 3 and 16 years old. Preparation and head teacher for 4 weeks of summer camp for children between 6-14 years old. IT Setting up of and collaboration on social media sites. Communication Attending to telephone inquires in English,and Italian. Correspondence email via in English. Teaching Teaching General English to children and adults. Conversation classes including “Pizza e palare”. Head teacher summer camp. This after school programme started as a two hour a week project, which has now grown to a 6 day a week operation with five weeks of summer camp. I was given the opportunity to not only prepare the curriculum but to write a good portion of it myself. This allowed me to be creative and to tailor the classes to the students’ needs. The school owner trusted me with marketing ideas and with introducing out of classroom learning opportunities such as “Pizza e palare” (pizza and speaking), to attract new students and give existing ones the chance to practice their skills in a practical situation.



The Learning Centre of Tuscany

• Italy
• Education Management

• Administrative Assistant to School Director/ English Teacher

  • 2009 - 2011

  Organisation/Marketing Attending to telephone inquires in English and Italian. Light correspondence in English and Italian. Liaison with teachers and students and organisation of social events. Initiation of new students. Organisational and administrative duties for the school director. Communication Attending to telephone inquires in English,and Italian. Correspondence email via in English and Italian. Teaching Mixed level adult and teenage groups. Preparation students British Institute ESOL exams.



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Internal Communications Specialist / Help Desk Associate / Translator / English Instructor

  • 2007 - 2009

  Language/Translation Translations and publication of: IT user communications, e-mails, web information, complex manuals, employee communication, weekly reports, project and process documentation. (English/German) Reviewing of fellow team members’ emails and correspondence. General business English instruction and advice. Periodical English language checks of the content in the User Service Centre Knowledge Management System. Support of the Knowledge Management System team by translating solutions into English. The creation and cultivation of an IT Glossary in English, German, and Italian. Project management support Communication Organising and conducting conference calls with participants in different time zones. Face to face meetings with internal clients. Correspondence via email in English. Attending to telephone inquiries in English, German and Italian. IT The creation and cultivation of an intranet IT Glossary in English, German, and Italian. Processing bank internal IT Quality feedback. Assistant to the director of the IT internal complaints desk. Management Managing the complaints desk in the absence of the team leader. Managing the User Service Centre Internal library.