Experience

Holiday Inn Telford Ironbridge

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Guest Services Manager

  • Mar 2017 - Present



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• Beauty Consultant

  • Feb 2014 - Present



QUIZ Clothing

• United Kingdom
• Retail Apparel and Fashion
• 200 - 300 Employee

• Supervisor

  • Aug 2015 - Feb 2017

  currently working as a concession supervisor within a busy department store. This role demands high attention to detail with the focus on providing excellent customer service – the prime objective being to ensure brand loyalty and resultant on-going sales. My daily tasks include: recording sales figures and communicating to Area Managers; working towards target sales objectives (which are frequently beaten); processing daily deliveries and security tagging items; merchandising (e.g. maximising the effect of sales displays, pricing, special offers, combining, dressing mannequins etc.). In terms of my Supervisory duties, these include a ‘before shift’ briefing of all staff to reinforce targets for achievement, briefing on the day’s activities, processing payroll and delegating tasks. In general terms, I have overall responsibility for ensuring: that Quiz standards are maintained at all times throughout the concession, that items are correctly priced and displayed to maximum effect, that the Quiz area is kept clean and tidy throughout the day and that fitting room items not sold are replaced for sale as quickly as possible. My role also involves extensive customer liaison and includes working at the fitting room and offering advice, guidance and support to customers as they make their purchasing choices and also handling telephone enquiries and managing transfers. In addition to the above, I am very involved in new product launches ensuring displays are ready in advance of delivery, co-ordinating displays for new designers (such as: Olivia Buckland and Daniella Armstrong). This is a very busy role in a fast-paced retail environment. Show less



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• destination rep

  • Apr 2015 - Aug 2015

  During this period, I worked as the public face of the tour operator Thomas Cook in Cyprus. The role involves: • Organising and hosting Welcome Meetings for guests; • Meeting guests at the airport; • Handling complaints; • Accompanying guests on excursions; • Resolving problems; • Advising on and selling excursions and arranging car hire for guests; • Relationship management (with local hoteliers and service providers). This was a very responsible role (working both independently and as part of a team) which involved advanced problem solving skills with the ability to find acceptable solutions for guests when they need help/advice – the overall aim being to maintain the good reputation of Thomas Cook. The role also involved developing and maintaining an in-depth knowledge of the resort and excursions offered so as to ensure that guests are confident in the guidance and information given. In this respect, I regularly exceeded my sales targets and pride myself on giving guests information based on first-hand knowledge and experience. This is something that they value and I know it is the key ingredient that has positively affected my sales performance. The role also involved health and safety and the maintenance of hotel standards and I worked closely with the hotel management to ensure that the high standards set by Thomas Cook were maintained. The over-arching priority for this role was to ensure that the guests enjoy their holiday and that everything ran smoothly for them. I believe that a big part of this is building confidence and my aim was to do this from the moment of first contact with the guest by giving excellent customer service and ensuring that this is what they could expect from me throughout their stay. Show less



Blists Hill Victorian Village

• Exhibit Demonstrator

  • Mar 2012 - Apr 2015



Warren James Jewellers

• Sales Advisor

  • Oct 2010 - Oct 2011



Tattoo Studio - Marmaris

• Skin Artist

  • Sep 2010 - Nov 2010