Experience

Provident Metals

• United States
• Retail
• 1 - 100 Employee

• Senior Account Executive

  • 2016 - Present

  • Supervise online customer support and assist staff with managing the phones, responding to approximately 60 emails and 15 chats per day and answering calls for approximately two hours per day.• Create and maintain detailed spreadsheets, keeping comprehensive records of client interactions to be used for future planning future improvements.• Communicate regularly with various departments to devise and implement solutions to ongoing performance and/or operational problems.• Closely collaborate with the Accounting Department and Warehouse staff to coordinate service efforts and ensure continuous customer satisfaction.• Deliver excellent support to customers while strictly adhering to all company policies and procedures.• Employ expertise in database systems to track customer information, file confidential records, and document various financial reports.• Handle complex problems and work with customers to ensure all discrepancies are resolved quickly.



Charity Recycling Partners

• Office Manager

  • 2015 - 2016

  • Responded to 80+ daily calls while managing a high-volume multi-line phone system, answering inquiries and scheduling appointments for curbside pickup.• Tracked driver locations and dispatched drivers to pickup locations that minimized miles driven per day.• Provided administrative support for multiple office locations, including accurately and efficiently completing a large quantity of data entry each week.• Printed and distributed approximately 80,000 fliers per week to advertise available services and solicit additional donations to the operating budget.