Experience

American Kidney Fund

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Patient Services Operations Manager

  • Aug 2016 - Present

  -Analyzes and reports on customer feedback to create new training resources including step by step instruction guides that improved user experience by 50%-Responds to user inquiries via telephone, email, and platform messaging system in a timely and friendly manager for 60% of daily-Trains new users to successfully use the platform via GoTo Assist (similar to Zoom) ensuring that user understood all functions of the platform and help them to achieve success.Delivered high quality training and created training resources that demonstrated how to use the platform with ease and precision -Interviewed 5 new temp-to-hire associates with 90% retention rate. Trained 10 new associates in person and virtually using share screen technology providing detailed, hands-on instruction-Clearly communicating the benefits of new platform enhancement features and ensuring successful adaption, through webinars, 1:1 calls, and emails.-Works closely with the Product team to develop and test a new platform system as well as documented all technical issues and customer feedback.



Engage, A Forbes Tate Company

• United States
• Advertising Services
• 1 - 100 Employee

• Donor Relations Associate

  • Feb 2016 - Aug 2016

  • Maintained data entry of non-profit organization donations for various for-profit and non-profit organizations. • Successfully collaborated with fellow co-workers and supervisor to increase donor base.• Provided great customer service for donor inquiries regarding donations and successfully problem solved donation disputes. • Maintained data entry of non-profit organization donations for various for-profit and non-profit organizations. • Successfully collaborated with fellow co-workers and supervisor to increase donor base.• Provided great customer service for donor inquiries regarding donations and successfully problem solved donation disputes.



Aetna

• Data Entry Specialist

  • Nov 2011 - Mar 2015

  • Organized high volumes of data & managed multiple projects simultaneously through data entry programs• Consistently met deadlines & maintained 99%+ data entry accuracy & quality • Organized high volumes of data & managed multiple projects simultaneously through data entry programs• Consistently met deadlines & maintained 99%+ data entry accuracy & quality