Experience

Chefman & CHEF iQ

• United States
• Manufacturing
• 100 - 200 Employee

• Senior Manager of Domestic and Ecommerce Logistics

  • Aug 2022 - Present

• Ecommerce Logistics Manager

  • May 2021 - Present

• Ecommerce Operations Manager

  • Jul 2022 - Sep 2022

• ChefmanDirect Logistics Coordinator

  • May 2018 - May 2021



Quantum Networks

• United States
• Retail

• Logistics and Operations Coordinator

  • Jan 2017 - May 2018

  • Trained staff and actively managed the out of state return-warehouse where Quantum outsourced their return-merchandise-authorization (RMA)/return-to-vendor (RTV) flow• Negotiated and resolved escalated vendor RTV issues• Negotiated quotes, and coordinated LTL shipments for purchase orders and FBA shipments• Managed logistics of importing and exporting between point of origin overseas and customer delivery in the US, while ensuring compliance with US customs, import tariff coding, and related documentation• Open cases and claims with Amazon for incorrectly received Inbound FBA shipments• Assisted customers with order issues, returns, and product inquiries from our ecommerce channels • Monitored performance metrics on ecommerce channels, and troubleshot and resolved operational order issues Show less

• Projects Coordinator and Operations Associate

  • Jan 2016 - Jan 2017

  • Created Quantum’s RMA/RTV flow, requested RMAs based on aging inventory reports with cost, and negotiated and resolved vendor issues. Oversaw RTV warehouse logistics. • Created purchase orders and FBA shipments • Scheduled CES itineraries and over 200 meetings for 5 employees• Created our internship program and managed up to 15 interns each season• Exhibited at career fairs, reviewed resumes, and interviewed employee and intern candidates• Troubleshot and resolved incorrect/damaged/missing purchase orders• Sourced inventory and dropshipped when out of stock• Monitored performance metrics on ecommerce channels, and troubleshot and resolved operational order issues• Created monthly staff meetings and agendas Show less

• Executive Assistant / Customer Service Supervisor

  • Apr 2015 - Jan 2016

  • Assisted customers with order issues, returns, and product inquiries from our ecommerce channels• Monitored performance metrics on ecommerce channels, and troubleshot and resolved operational order issues• Scheduled CES itineraries and over 200 meetings for 5 employees• Sourced inventory and dropshipped when out of stock• Managed office supplies and utilities, and created monthly staff meetings and agendas



Sleep Diagnostic Center

• 2522 W Peterson Ave. Chicago IL 60659

• Administrative Assistant/Medical Supply Coordinator

  • May 2012 - Apr 2015