Experience

LAKE PARK AUDUBON SCHOOL DISTRICT
• United States
• Primary and Secondary Education
• 1 - 100 Employee
• Community Education Assistant Director

  • Aug 2022 - Present

North Dakota State University
• United States
• Higher Education
• 700 & Above Employee
• Doctoral Student

  • Aug 2021 - Present

Essentia Health
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Technology Learning and Support Analyst

  • Jun 2016 - May 2020


Homeward Animal Shelter

• Germany
• Individual and Family Services
• 1 - 100 Employee

• Animal Care Tech

  • Sep 2010 - Jun 2018

  Caring for rescued animals Feeding and medicating animals Assisting with animal adoptions, including calling references Cleaning Caring for rescued animals Feeding and medicating animals Assisting with animal adoptions, including calling references Cleaning



Midco Connections

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Training Specialist

  • Aug 2011 - Jun 2016

  Training new and existing associates on client specific information, software, and customer service soft skills Creating e-learning modules using Qarbon Viewlet Professional 6 and 7 Implementing and using an LMS (elan) Monitoring calls for quality and call handling skills Reviewing scripting and resources and updating as needed to streamline processes and procedures Coaching associates Interviewing applicants Training new and existing associates on client specific information, software, and customer service soft skills Creating e-learning modules using Qarbon Viewlet Professional 6 and 7 Implementing and using an LMS (elan) Monitoring calls for quality and call handling skills Reviewing scripting and resources and updating as needed to streamline processes and procedures Coaching associates Interviewing applicants



Navteq North America LLC

• United States
• IT Services and IT Consulting

• Geographic Technician and Technical Trainer

  • Jun 2008 - Jul 2011

  Geocoding maps for GPS Quality control Training contractors on proprietary software Geocoding maps for GPS Quality control Training contractors on proprietary software



Quiznos Sub

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Manager

  • Jul 2007 - Jun 2008

  Managing employeesInterviewing and hiringSchedulingInventoryMoney handlingCustomer serviceFood service

• Crew/Supervisor

  • Aug 2001 - Jun 2008

  Food serviceCustomer serviceCleaningSchedulingMoney handling



West Fargo High School

• United States
• 1 - 100 Employee

• Student Teacher - American English/AP American English

  • Jan 2007 - May 2007

  Teaching American literature Teaching resume-writing skills Teaching communication skills and public speaking Teaching a research-paper unit Teaching grammar Teaching American literature Teaching resume-writing skills Teaching communication skills and public speaking Teaching a research-paper unit Teaching grammar