Implementation Consultant (CMS Transport Systems)

• Jul 2015 - Present

National Pallet Controller

• Sep 2014 - Jun 2015

Manage and reconcile national pallet accounts.Coordinate pallet stock takes for company and warehouse clients.Develop and improve pallet process to minimize financial loss.Review and provide pallet reports, ensuring compliance and identify areas for improvement.

National Customer Service Manager

• Nov 2011 - Sep 2014

Manage and support six Customer Service Representatives.Key Account Management including pricing and invoicing.Assist Managing Directors with preparing rate schedules, presentations and tenders.Manage and update rates.Provide daily and monthly revenue reports.Review and monitor customer service statistics and identify areas for improvement.Provide ongoing training nationally with key operational transport and warehouse personnel.

Customer Service/IT Manager

• Jun 2011 - Nov 2011

Manage and support six Customer Service Representatives and IT Service Provider.Key Account Management including pricing and invoicing.Assist Managing Directors with preparing rate schedules, presentations and tenders.Manage and update rates.Provide daily and monthly revenue reports.Manage and process credits and rebills.Review and monitor customer service statistics and identify areas for improvement.Provide ongoing training nationally with key operational transport and warehouse personnel.Travelled interstate to coordinate the opening of new offices and warehouse.Manage the rebuild of the national IT infrastructure, server hardware and OS software upgrades, transport and warehouse system upgrades and EDI’S.Provide IT desktop support to internal personnel.Provide support in administering Microsoft Active Directory, Microsoft Exchange and network security permissions.

Warehouse Manager (Vic)

• Feb 2009 - Jun 2011

Manage eight Warehouse Forklift Drivers and Administration Clerk.Monitor and report OH&S practices ensuring continuous improvement.Coordinate servicing of warehouse equipment with internal and external stakeholders.Assist Managing Directors with warehouse tenders.Travelled interstate to Sydney for six months managing the restructure of warehouse administration procedures.Provide ongoing training nationally in warehouse practices and procedures.

Warehouse Administrator

• Feb 2005 - Feb 2009

Coordinate receiving and dispatch.Manage and provide inventory reports for clients.Coordinate stock takes and cycle counts.Price weekly handling and storage charges.Provide customer service to clients.Enter consignments and manifest linehaul loads.

Customer Service

• Sep 2004 - Feb 2005

Log calls from clients for printer repairs. Purchase spare parts from suppliers. Schedule repair technicians and contractors. Log calls from clients for printer repairs. Purchase spare parts from suppliers. Schedule repair technicians and contractors.

Spare Parts Team Leader

• Feb 2003 - Sep 2004

Manage and support three Spare Parts Sales Representatives.Coordinate key client bulk orders.Review and monitor administration procedures for continuous improvement.Provide monthly revenue reports.Process and reconcile credit cards sales.Manage client escalations.Provide technical support with part specifications to end user clients, printer and computer repairers.Provide pricing and availability to end user clients, printer and computer repairers.Process credits and rebills.

Spare Parts Sales Representative

• Sep 2001 - Feb 2003

Process client orders and allocate parts for dispatch.Provide pricing and availability to end user clients, printer and computer repairers.Process and reconcile credit cards sales.

Warranties Customer Service Representative

• Apr 2000 - Sep 2001

Allocate parts to warranty calls.Coordinate the return of defective parts.Provide statistic and KPI reports on processed warranty calls.

Return Parts Coordinator

• Jan 2000 - Apr 2000

Receipt unused parts from user clients, printer and computer repairers.Receipt new parts from suppliers.

Despatch Co-ordinator - Stationary Warehouse

• 1996 - 1999

Allocate orders to pickers and packers. Prepare delivery dockets and run sheets. Coordinate daily local delivery runs. Prepare consignments and book pick ups for interstate orders. Book timeslots with client distribution centre's. Perform stock takes and cycle counts. Allocate orders to pickers and packers. Prepare delivery dockets and run sheets. Coordinate daily local delivery runs. Prepare consignments and book pick ups for interstate orders. Book timeslots with client distribution centre's. Perform stock takes and cycle counts.

Data Entry Clerk

• 1995 - 1996

Take pick up bookings from clients. Enter consignments and manifest loads. Take pick up bookings from clients. Enter consignments and manifest loads.

Despatch Co-ordinator

• 1989 - 1995

Allocate orders to pickers and packers.Prepare consignments and manifests.Coordinate and book pick-ups with carriers.Report daily and monthly tonnage.Reconcile palletsPerform stock takes and cycle counts.

Administration Clerk

• Dec 1989 - Dec 1990

Allocate stock to client orders.Sort incoming and outgoing mail.Order office supplies.Reception relief.