Melissa Gibson-Asbury
Assistant Director, User Support Services at Texas A&M University-Corpus Christi- Claim this Profile
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Topline Score
Bio
Felicia Harris
Melissa is one of the best supervisors that i have ever had. She was happy to teach new employees and when we had questions she was always there to answer them for us. Melissa has great leadership skills and she is an expert in her field.
Kathy W.
Melissa adds value to the organization from day 1. Her expertise encompasses superb technical, problem resolution, and end user communication skills.
Felicia Harris
Melissa is one of the best supervisors that i have ever had. She was happy to teach new employees and when we had questions she was always there to answer them for us. Melissa has great leadership skills and she is an expert in her field.
Kathy W.
Melissa adds value to the organization from day 1. Her expertise encompasses superb technical, problem resolution, and end user communication skills.
Felicia Harris
Melissa is one of the best supervisors that i have ever had. She was happy to teach new employees and when we had questions she was always there to answer them for us. Melissa has great leadership skills and she is an expert in her field.
Kathy W.
Melissa adds value to the organization from day 1. Her expertise encompasses superb technical, problem resolution, and end user communication skills.
Felicia Harris
Melissa is one of the best supervisors that i have ever had. She was happy to teach new employees and when we had questions she was always there to answer them for us. Melissa has great leadership skills and she is an expert in her field.
Kathy W.
Melissa adds value to the organization from day 1. Her expertise encompasses superb technical, problem resolution, and end user communication skills.
Credentials
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Business Analysis Foundations: Business Process Modeling
LinkedInOct, 2022- Oct, 2024 -
Certified System Administrator - ServiceNow
ServiceNowSep, 2022- Oct, 2024 -
IT Information Library Foundations Certification (ITIL)
PeopleCertSep, 2021- Oct, 2024 -
Project Management Professional (PMP)
Project Management InstituteJun, 2016- Oct, 2024
Experience
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Texas A&M University-Corpus Christi
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United States
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Higher Education
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700 & Above Employee
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Assistant Director, User Support Services
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Jan 2018 - Present
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Assistant Director
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Jun 2018 - Present
Assistant Director, IT User Support Services. Manage the IT Service Desk and IT Learning Spaces teams.
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Service Desk and Learning Spaces Manager
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Jan 2018 - Present
Manage the IT Service Desk supporting all IT support calls, ITSM, IT communications, IT training, audio video services for campus, and special event support
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Owner
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Jan 2009 - Present
Hands on computer training for low income women. Non-profit organizaiton. Hands on computer training for low income women. Non-profit organizaiton.
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Sam Houston State University
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United States
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Higher Education
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700 & Above Employee
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Client Services Manager
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Apr 2009 - Dec 2017
As a client services manager at Sam Houston State University, I am responsible for the following areas. *Academic instructional technology in SHSU classrooms and computer labs. *The IT@Sam tech shop supporting over 6,000 desktops (PC and Mac), printers, plotters and all computer attached peripherals. *Special events that require IT@Sam technology such as projectors, screens, laptops, or computer labs. As a client services manager at Sam Houston State University, I am responsible for the following areas. *Academic instructional technology in SHSU classrooms and computer labs. *The IT@Sam tech shop supporting over 6,000 desktops (PC and Mac), printers, plotters and all computer attached peripherals. *Special events that require IT@Sam technology such as projectors, screens, laptops, or computer labs.
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Manager, Infrastructure Sevices
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2003 - 2008
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Consumers Energy
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United States
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Utilities
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700 & Above Employee
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Systems/Operations Manager
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Feb 2002 - Jun 2003
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Education
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2019 - 2019
Prosci
Change Mangement Certification, Organizational Change Management -
2012 - 2015
Pink Elephant
ITIL v3 -
2008 - 2015
Sam Houston State University
Bachelor's degree, Management Information Systems -
2021 -
Pink Elephant
ITIL v4 -
2007 -
BMC
ITIL v2 -
InfoComm University
Audiovisual Communications Technologies/Technicians
Community
