Melissa Garlitch-Hettinger

Office Manager at Marble Products International LLC
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Contact Information
Location
Greater Indianapolis, IN

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Experience

    • United States
    • Design Services
    • 1 - 100 Employee
    • Office Manager
      • Jan 2018 - Present

      Office Manager for three companies under the Marble Products International LLC parent company. • Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. • Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. • Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. • Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. • Completes operational requirements by scheduling and assigning employees; following up on work results. • Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends. • Maintains office staff by recruiting, selecting, orienting, and training employees. • Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Contributes to team effort by accomplishing related results as needed. • Prove efficient and effective client services while performing day to day functions and management of payment activities. • Exhibit and ensure accurate coding, sorting, balancing and payment of invoices/receipts. • Prepare daily bank deposits while maintaining records and balancing accounts. Show less

    • United States
    • Veterinary Services
    • Business Manager
      • Feb 2013 - Dec 2017

      • Schedule, supervise and train staff to ensure facility is clean, organized and well maintained • Examine and observe animals to detect signs of illness, disease, or injury. • Ensure that dogs are fed, watered and aired according to schedules and feeding instructions. • Mix food, liquid formulas, medications, or food supplements according to instructions, prescriptions, and knowledge of animal species. • Collect and record animal information such as weight, size, physical condition, treatments received, medications given, and food intake • Coordinate day care and exercise programs to ensure dogs have superior experiences • Respond to questions from clients, and provide information about our programs and services • Perform office administration including checking clients in/out, scheduling appointments • Create in-house marketing and informational materials (flyers, brochure etc.) • Assist with the administration and scheduling of our obedience training program • Manage supply inventory • Assist with ensuring facility is well maintained and safe • Budgeting, payroll and financial management • Support revenue growth and new lines of business • Payroll and budgeting • Account payable/receivable Show less

    • Insurance
    • 700 & Above Employee
    • Licensed Insurance Agent
      • Apr 2008 - Jan 2013

      • Ensure compliance to all state insurance regulations and provide an efficient interface with all commercial clients and assist to provide optimal level of customer services. • Maintain knowledge on all commercial products and implement various strategies to facilitate sales for assign territory. • Administer all clients and monitor all insurance policies from inception to closing and assist to generate demands for all products. • Manage communication for brand portfolio and manage all activities to achieve all production objectives. • Assist to develop strategies to increase prospective base for all clients and maintain knowledge of all new businesses. • Develop and maintain relationships with all prospective clients for all insurance and risk management activities and facilitate increase in sales for existing clients. • Manage and obtain referrals for insurance products from various existing clients. • Design various sales strategies and prepare various prospect programs and develop various presentations in coordination with producers and associates. • Ensure optimal utilization of all firm resources and assist to develop sales strategies for individual clients and maintain optimal level of services for all clients. • Monitor and resolve all client issues and manage all claims and its authenticity. Show less

Education

  • Indiana Business College
    Associate's degree, Business, Management, Marketing, and Related Support Services
    2005 - 2007

Community

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