Dry Container Supervisor

• sep 2020 - –nu

Office Manager

• mar 2019 - –nu

Organize and coordinate administration and procedures, in order to ensure organizational effectiveness, efficiency and safety.Responsibilities:Point person for maintenance, mailing, shipping, supplies, equipment, bills and errandsOrganize office operations and procedures. Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time. Manage contract and price negotiations with office vendors, service providers and office lease. Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored. Establish a historical reference for the office by outlining procedures for protection, retention, record disposal, retrieval and staff transfers. Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts and office systems. Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office. Perform review and analysis of special projects and keep the management properly informed. Responsible for ensuring office financial objectives are met by preparing annual budget for the office, planning the expenditures, analyzing variances and carrying out necessary corrections that may arise. Responsible for developing standards and promoting activities that enhance operational procedures. Ensure filing systems are maintained and current, and monitor procedures for record keeping. Ensure security, integrity and confidentiality of data. Implement procedural and policy changes to improve operational efficiency. Prepare operational reports and schedules to ensure efficiency.

Assistant Manager

• jan 2015 - mar 2019

Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.Purchases inventory by researching emerging products; anticipating buyer interest; placing and expediting orders; verifying receipt.Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.Prepares reports by collecting, analyzing, and summarizing information.Maintains quality service by establishing and enforcing organization standards.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.Contributes to team effort by accomplishing related results as needed.Coordinate and schedule staff, staff meetings, prepare and submit time records.Create original promotional events. Schedule, advertise and execute store events.

Avon Independent Sales Rep

• feb 2006 - jan 2016

Direct Sales representative for a home based business. Conduct makeup and skincare presentations in customers home, office, vendor shows, and charitable functions. Obtain referral at presentations to build client base. Process all orders and work with hostesses to ensure received orders. Complete all customer care call within a week of receipt for client retention. Marketing and maintain a social media presence. Track all expenses for tax purposes. Share the business with others for an opportunity to better themselves with Avon.

Front Desk Supervisor

• aug 2010 - dec 2014

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Ensure Outstanding customer care at all times.Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.Use suggestive selling techniques to sell room nights, increase occupancy and revenue.Supervise daily shift process ensuring all team members adhere to standard operating procedures.Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. Handling of all billing instructions including AP, AR. Maintains complete responsibility for personal bank as specified by hotel bank agreement policy.Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.Assist all departments in servicing the guests during high volume periods.Take responsibility in the absence of the Duty Manager and any additional responsibilities assigned.

Director of Housekeeping

• jul 2007 - aug 2010

Supervised department of 18 employees.Coordinate all housekeeping activities throughout the property.Actively communicate with vendors and other departments.Plan, organize, direct, coordinate, and supervise functions and activities of the department.Establish work standards and work flow.Establish and implement policies and procedures for departmental operations.Encourage and mentor staff creativity and innovation.Stayed proactive in the achievement of the facility goals and objectives.Demonstrate quality leadership in meeting performance plans.Developed and maintained strong local labor market relationships required for proactive recruiting.

Store Manager

• nov 2003 - jul 2007

Handled all facets of running the store, banking, inventory, stocking, ordering, cleaning, organization, presentation, scheduling, training, hiring and marketing. Handled all facets of running the store, banking, inventory, stocking, ordering, cleaning, organization, presentation, scheduling, training, hiring and marketing.

Head Bartender/ Bar Manager

• feb 1998 - nov 2003

. As manager I handled hire and training, inventory, Profit and Loss statements, scheduling, ordering, banking and payroll.As head bartender, I worked approximately 65 hours per week and fill-in as needed, excelling at customer service, issues, and service in a fast paced environment. . As manager I handled hire and training, inventory, Profit and Loss statements, scheduling, ordering, banking and payroll.As head bartender, I worked approximately 65 hours per week and fill-in as needed, excelling at customer service, issues, and service in a fast paced environment.