Melissa Franco De La Vega

CSM at Ad-velopment
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Contact Information
Location
Guadalajara, Mexico Metropolitan Area, MX
Languages
  • English -
  • Spanish- native -

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5.0

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Melissa was my direct manager and frankly, it was one of my best professional experiences, I learned a lot from her. She is a very professional and human person, who as a leader is 100% dedicated to the company and its employees. Never refuses to help, always finds the best solution and of course, never forgets above all the interest of the customers and the company, at the first place. She really takes the time, to explain to us so that we can learn, and prefers to "teach" rather than "punish"

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Credentials

  • ITIL Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    Oct, 2019
    - Oct, 2024

Experience

    • Marketing Services
    • 1 - 100 Employee
    • CSM
      • Oct 2022 - Present
    • Switzerland
    • Banking
    • 700 & Above Employee
    • Voice Support Manager Deputy
      • Jul 2019 - Present

    • Voice support team leader
      • Mar 2022 - Jan 2023

    • Voice Support agent
      • Jan 2018 - Jul 2019

    • English Language Teacher
      • Nov 2016 - Jan 2018
    • Debt Collector
      • Aug 2014 - May 2016

Education

  • Universidad Interamericana para el Desarrollo
    Master in Business Administration (MBA), Administración y gestión de empresas, general
    2020 -
  • Universidad Autónoma de Sinaloa
    Bachelor in Human Nutrition
    2009 - 2013

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