Melissa Franco De La Vega
CSM at Ad-velopment- Claim this Profile
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English -
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Spanish- native -
Topline Score
Bio
LinkedIn User
Melissa was my direct manager and frankly, it was one of my best professional experiences, I learned a lot from her. She is a very professional and human person, who as a leader is 100% dedicated to the company and its employees. Never refuses to help, always finds the best solution and of course, never forgets above all the interest of the customers and the company, at the first place. She really takes the time, to explain to us so that we can learn, and prefers to "teach" rather than "punish"
LinkedIn User
Melissa was my direct manager and frankly, it was one of my best professional experiences, I learned a lot from her. She is a very professional and human person, who as a leader is 100% dedicated to the company and its employees. Never refuses to help, always finds the best solution and of course, never forgets above all the interest of the customers and the company, at the first place. She really takes the time, to explain to us so that we can learn, and prefers to "teach" rather than "punish"
LinkedIn User
Melissa was my direct manager and frankly, it was one of my best professional experiences, I learned a lot from her. She is a very professional and human person, who as a leader is 100% dedicated to the company and its employees. Never refuses to help, always finds the best solution and of course, never forgets above all the interest of the customers and the company, at the first place. She really takes the time, to explain to us so that we can learn, and prefers to "teach" rather than "punish"
LinkedIn User
Melissa was my direct manager and frankly, it was one of my best professional experiences, I learned a lot from her. She is a very professional and human person, who as a leader is 100% dedicated to the company and its employees. Never refuses to help, always finds the best solution and of course, never forgets above all the interest of the customers and the company, at the first place. She really takes the time, to explain to us so that we can learn, and prefers to "teach" rather than "punish"
Credentials
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ITIL Foundation Certificate in IT Service Management
AXELOS Global Best PracticeOct, 2019- Oct, 2024
Experience
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Ad-velopment
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Marketing Services
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1 - 100 Employee
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CSM
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Oct 2022 - Present
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Credit Suisse
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Switzerland
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Banking
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700 & Above Employee
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Voice Support Manager Deputy
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Jul 2019 - Present
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Voice support team leader
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Mar 2022 - Jan 2023
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Voice Support agent
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Jan 2018 - Jul 2019
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English Language Teacher
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Nov 2016 - Jan 2018
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Debt Collector
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Aug 2014 - May 2016
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Education
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Universidad Interamericana para el Desarrollo
Master in Business Administration (MBA), Administración y gestión de empresas, general -
Universidad Autónoma de Sinaloa
Bachelor in Human Nutrition