Melissa Foster-Brooks
Transactor/ Loan Analyst at Kiavi- Claim this Profile
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Bio
Experience
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Kiavi
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United States
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Financial Services
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200 - 300 Employee
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Transactor/ Loan Analyst
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Jun 2021 - Present
• Manage, train, and develop offshore loan analysts. • Pull reports, communicate needs, analyze, and interpret data within Tableau. • Facilitate, organize, and develop weekly team and individual meetings with offshore employees. • Providing offshore employees with solutions by using previous experience and internal policies. • Weekly management meetings with upper management to analyze the effectiveness of offshore employees. • Daily communication with borrowers via phone, email, and text to provide a great borrower experience. • Navigate, analyze, and provide an answer or solution to all customer inquiries. • Gather, Analyze, and interpret various closing documents including Title documents, Hazard Insurance, Closing Protection Letter, Payoffs, Wire Instructions, Replacement Cost Estimators, Tax Documents, Surveys, Legal Property Descriptions, Verification of property address, Verification of Brokers License and E&O insurance. • Work under strict timelines • Work as a team to move loans quickly and accurately through the closing process both as a transactor and as a loan analyst. • Communicate with borrowers, closing agents, and insurance agents via phone, text and email daily for documents or revisions. • Learn proprietary software quickly and efficiently. • Work with urgency and accuracy Show less
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Freedom Mortgage
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United States
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Financial Services
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700 & Above Employee
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Closing Coordinator
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Nov 2020 - May 2021
• Work with brokers, loan closers, underwriters, and real estate professionals to close loans promptly. • Gather, Analyze, and interpret various closing documents including: Title, Hazard Insurance, Closing Protection Letter, Payoffs, Wire Instructions, Replacement Cost Estimators, Tax Documents, Surveys, Legal Property Descriptions, Verification of property address, Verification of Brokers License and E&O insurance. • Work under strict timeline and with urgency and accuracy. • Work with brokers, loan closers, underwriters, and real estate professionals to close loans promptly. • Gather, Analyze, and interpret various closing documents including: Title, Hazard Insurance, Closing Protection Letter, Payoffs, Wire Instructions, Replacement Cost Estimators, Tax Documents, Surveys, Legal Property Descriptions, Verification of property address, Verification of Brokers License and E&O insurance. • Work under strict timeline and with urgency and accuracy.
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AmeriSave Mortgage Corporation
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United States
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Financial Services
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700 & Above Employee
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Mortgage Specialist
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Sep 2020 - Nov 2020
Assisted in testing and evaluating system enhancements that drove the expeditious movement of mortgage loan files from sales through closing. Worked quickly, diligently and thoroughly in the title module. Worked with title companies, loan processors, borrowers, and mangers to move the mortgage swiftly and meticulously through the title process. Reviewed and investigated titles to ensure their accuracy. Gathered and requested documents from third parties including title companies, managers, and borrowers. Utilized AUSSIE, Amerisave’s automated rules engine, and company procedures to verify titles. Ran loans through DU/LP and helped clear conditions Deliver best-in-class service. Moved many loans each day through the loan processing pipeline to clear them for approval. Contacted borrowers and title companies for verification, title changes and verification of information. Very self-motivated, worked in a fast paced environment, very detail oriented and eager to learn and grow. Show less
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Action for a Better Community, Inc.
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United States
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Individual and Family Services
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100 - 200 Employee
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Pre-K Teacher
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Sep 2017 - Sep 2020
• Attend and advocate for needed services at special education meetings. • Plan, implement, teach, and organize various activities for 3-year-old children while following the High Scope curriculum through Rochester City School District. • Develop daily schedule and routine for all learners including those with IEP’s. • Implement and develop curriculum and lesson plans to reach all learners. • Plan and strategize on various committees. • Implement and strategize with various service providers for students with IEP’s. Show less
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Nazareth Elementary
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United States
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Primary and Secondary Education
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1 - 100 Employee
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1st & 3rd Grade Teacher
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Nov 2014 - Jun 2017
• Taught in an urban elementary setting leading large and small group instruction. • Initiate, monitor, and supervise classroom work with differentiated instruction. • Objective and effective communication within classroom and with parents and/or guardians. • Evaluation and observance of students. • Lesson planning for effective and engaging curriculum • Taught in an urban elementary setting leading large and small group instruction. • Initiate, monitor, and supervise classroom work with differentiated instruction. • Objective and effective communication within classroom and with parents and/or guardians. • Evaluation and observance of students. • Lesson planning for effective and engaging curriculum
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Substitute Teacher
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Oct 2012 - Sep 2014
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Education
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St. John Fisher College
Masters, Special Education and Teaching -
State University of New York College at Brockport
Bachelor's degree, Communication and Media Studies