Experience

IQ Resource Group

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Organization Trainer and Branch Support

  • Jul 2020 - Present



IQ Resource Group

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Branch Manager

  • Jan 2016 - Mar 2020

• Assistant Branch Manager

  • Aug 2015 - Jan 2016

• Staffing Consultant

  • Jul 2014 - Aug 2015

  • Recruit, interview and match individuals' skills with clients’ projects, temporary assignments and temporary-to-full-time opportunities • Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction • Assist in ensuring all timecards are received and sent to payroll for active workers • Develop and maintain constant recruitment plans for commonly requested skill sets



School Specialty

• United States
• Education Administration Programs
• 700 & Above Employee

• HR Intern

  • Mar 2014 - Jul 2014

  Work directly with department managers to staff distribution center and customer care seasonal positions: •Source candidates through online, print and other advertising channels •Screen employment applications/resumes •Schedule interviews •Administer pre-employment assessments •Extend employment offers •Conduct pre-employment drug tests •Lead seasonal new hire orientation •Manage and update candidate status in recruitment system Work directly with department managers to staff distribution center and customer care seasonal positions: •Source candidates through online, print and other advertising channels •Screen employment applications/resumes •Schedule interviews •Administer pre-employment assessments •Extend employment offers •Conduct pre-employment drug tests •Lead seasonal new hire orientation •Manage and update candidate status in recruitment system



BMO U.S.

• United States
• Banking
• 700 & Above Employee

• Service Representative

  • May 2012 - Mar 2014

  Provide superior customer service, process customer transactions accurately and timely ensuring compliance and adherence to Bank policies and procedures, develop product knowledge and referrals, assist with training new hires. Provide superior customer service, process customer transactions accurately and timely ensuring compliance and adherence to Bank policies and procedures, develop product knowledge and referrals, assist with training new hires.



JCPenney

• United States
• Retail
• 700 & Above Employee

• Salon Customer Service Representative

  • Feb 2008 - Jul 2012

  Answer phones, schedule appointments, execute current salon marketing programs, handle customer complaints, complete transactions using POS (point of sale), and electronically generate reports and statistics Answer phones, schedule appointments, execute current salon marketing programs, handle customer complaints, complete transactions using POS (point of sale), and electronically generate reports and statistics