Experience

Cloud Imperium Games

• United States
• Computer Games
• 500 - 600 Employee

• Technical Animator II

  • Sep 2021 - Present

• Junior Technical Animator

  • Aug 2020 - Sep 2021

• QA Technical Lead

  • Feb 2017 - Aug 2020

• QA Engine Specialist

  • Aug 2015 - Feb 2017

• Quality Assurance

  • Aug 2014 - Aug 2015

  • QA Specialist for the CryEngine 3 Sandbox Editor: Act as main point of contact for any issues and pioneer testing of any new functionality • Test both proprietary and CryEngine tools daily • Work closely with key developers to assess and analyze technical development pipelines • Develop automated tests using visual scripting in CryEngine's FlowGraph tool and Feature Tester • Provide CryEngine Editor QA support for the CIG Frankfurt office. • Create Confluence pages documenting… Show more • QA Specialist for the CryEngine 3 Sandbox Editor: Act as main point of contact for any issues and pioneer testing of any new functionality • Test both proprietary and CryEngine tools daily • Work closely with key developers to assess and analyze technical development pipelines • Develop automated tests using visual scripting in CryEngine's FlowGraph tool and Feature Tester • Provide CryEngine Editor QA support for the CIG Frankfurt office. • Create Confluence pages documenting information on new systems, trouble-shooting issues, and how-to perform certain test cases • Resolve missing art asset and material issues using proprietary tools and the Editor • Test the primary developmental build pre- and post- Editor version integrations • Provide developers with in-game balance and design feedback • Provide new hire training as needed • Create clear and detailed written reports of bugs and reproduction steps via the bug tracking system JIRA • Perform regression testing to verify developer changes are present and working as intended • Contribute to the creation of new system checklists and bug writing practices • Perform systems, polish pass, progression, white-box, black-box, and ad-hoc testing • Perform smoke and sanity tests on various branches • Utilize 3DS Max to provide the animation team with in-game measurements for Mocap shoots



NCSOFT West

• United States
• Computer Games
• 700 & Above Employee

• Quality Assurance

  • Aug 2013 - Jul 2014

  WildStar QA Team • Assisted with the successful launch of the AAA title WildStar. • Tested WildStar for functionality, reliability, ease of use, and absence of defects. • Provided feedback as needed in regards to game design. • Created clear and detailed written reports of bugs and reproduction steps via the bug tracking system JIRA. • Performed regression testing to verify developer changes are present and working as intended. • Promptly reported critical bugs to… Show more WildStar QA Team • Assisted with the successful launch of the AAA title WildStar. • Tested WildStar for functionality, reliability, ease of use, and absence of defects. • Provided feedback as needed in regards to game design. • Created clear and detailed written reports of bugs and reproduction steps via the bug tracking system JIRA. • Performed regression testing to verify developer changes are present and working as intended. • Promptly reported critical bugs to Quality Assurance Leads, Seniors, and the game design team. • Fulfilled test requests as required by the game developers. • Performed systems, polish pass, progression, and ad-hoc testing. • Worked with a team of testers to complete smoke tests, hotfix implementation, and large group pvp/raid playtests. Show less WildStar QA Team • Assisted with the successful launch of the AAA title WildStar. • Tested WildStar for functionality, reliability, ease of use, and absence of defects. • Provided feedback as needed in regards to game design. • Created clear and detailed written reports of bugs and reproduction steps via the bug tracking system JIRA. • Performed regression testing to verify developer changes are present and working as intended. • Promptly reported critical bugs to… Show more WildStar QA Team • Assisted with the successful launch of the AAA title WildStar. • Tested WildStar for functionality, reliability, ease of use, and absence of defects. • Provided feedback as needed in regards to game design. • Created clear and detailed written reports of bugs and reproduction steps via the bug tracking system JIRA. • Performed regression testing to verify developer changes are present and working as intended. • Promptly reported critical bugs to Quality Assurance Leads, Seniors, and the game design team. • Fulfilled test requests as required by the game developers. • Performed systems, polish pass, progression, and ad-hoc testing. • Worked with a team of testers to complete smoke tests, hotfix implementation, and large group pvp/raid playtests. Show less



LensCrafters

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Optician/Sales Supervisor, ABO Certified

  • Oct 2007 - May 2013

  • Supervised with direct involvement in retail operations: sales, coaching and development of retail associates, and customer service. • Developed plans to deliver profitable store sales in regard to the LensCrafters Top 3 results: 100% Sales to Plan, 110% DOP (Divisional Operating Profit), and customer count at 100%. • Utilized critical thinking skills in anticipating challenges and customer service issues. • Diffused customer satisfaction issues by dissecting each situation down to… Show more • Supervised with direct involvement in retail operations: sales, coaching and development of retail associates, and customer service. • Developed plans to deliver profitable store sales in regard to the LensCrafters Top 3 results: 100% Sales to Plan, 110% DOP (Divisional Operating Profit), and customer count at 100%. • Utilized critical thinking skills in anticipating challenges and customer service issues. • Diffused customer satisfaction issues by dissecting each situation down to its core to come to a solution. • Retained customers with “the customer comes first” attitude. • Predicted staffing needs based on sales trends and adjust associate schedules accordingly. • Motivated and influenced teams to have memorable experiences for each customer by uncovering a customer's individual style and needs. Ultimately providing them with the best optical options available to them. • Created clear team objectives and individual goals by maintaining a culture of accountability. • Provided associates with feedback and coaching in order to hold them accountable for their goals and job responsibilities. • Merchandised visual displays according to company merchandising standards. • Accurately operated the point of sale cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance, and coupons. Show less • Supervised with direct involvement in retail operations: sales, coaching and development of retail associates, and customer service. • Developed plans to deliver profitable store sales in regard to the LensCrafters Top 3 results: 100% Sales to Plan, 110% DOP (Divisional Operating Profit), and customer count at 100%. • Utilized critical thinking skills in anticipating challenges and customer service issues. • Diffused customer satisfaction issues by dissecting each situation down to… Show more • Supervised with direct involvement in retail operations: sales, coaching and development of retail associates, and customer service. • Developed plans to deliver profitable store sales in regard to the LensCrafters Top 3 results: 100% Sales to Plan, 110% DOP (Divisional Operating Profit), and customer count at 100%. • Utilized critical thinking skills in anticipating challenges and customer service issues. • Diffused customer satisfaction issues by dissecting each situation down to its core to come to a solution. • Retained customers with “the customer comes first” attitude. • Predicted staffing needs based on sales trends and adjust associate schedules accordingly. • Motivated and influenced teams to have memorable experiences for each customer by uncovering a customer's individual style and needs. Ultimately providing them with the best optical options available to them. • Created clear team objectives and individual goals by maintaining a culture of accountability. • Provided associates with feedback and coaching in order to hold them accountable for their goals and job responsibilities. • Merchandised visual displays according to company merchandising standards. • Accurately operated the point of sale cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance, and coupons. Show less