Experience

Energy Makeovers

• Australia
• Environmental Services
• 1 - 100 Employee

• Warehouse, Procurement and Asset Manager

  • Jan 2022 - Present

• Logistics Supervisor

  • Jan 2019 - Present



Ambisol

• Logistics & Customer Service Coordinator

  • May 2014 - Present



COMPUTERTRANS

• Project Manager

  • Oct 2010 - Jul 2013

  Project Management of the installation of ATM's NationwidePrepare quotes, scaled drawings for approval from Customer Prepare documentation for Council approval of ATM installation if requiredLiaise with Customer in conjunction with ATM installation site to ensure ATM is installed correctly and in the specified time frame Manage the production of stock, organize staff, book contractors (electricians, builders, glaziers) to ensure all is prepared for the ATM installationStock ordering and management Hosting weekly meetings with client to discuss all areas of work - current and projectedFollowing up contractors for invoices outstanding Billing the customer each week for services completedLiaising with Armaguard Follow up with customer, ATM site and Council after installationTraining Project Co-ordinators



TRANSPACIFIC CLEANAWAY

• Implementation Coordinator

  • Nov 2009 - Oct 2010

  Develop National Account implementation plans- tailored to each customer Manage the implementation process ensuring tasks are completed within agreed timeframes Prepare and analyse implementation data Review and audit system data Co-ordinate the implementation of all equipment on sites Co-ordinate the set up of all account details in operating systems Conduct the co-ordination of site audits as required Assist with the development of any IT applicable training packages to meet contractual requirements Templates and check lists in place for project implementation and completion Liaise with the National Accounts Centre (NAC) to ensure all invoicing and billing requirements are set up correctly In consultation with National Account Managers and National Sales Manager liaise with clients Manage the smooth implementation as required Achievements:Implementation of Big W NationallyOver 180 storesCo-ordination in timing of removal of previous incumbent bin and placement of new TPI binAuditing Site Evaluations for all sitesLiaising with Big W staff as well as internal staff to ensure a smooth transitionImplementation completed in 2 weeksImplementation of Westfield (ACT, SA and WA)8 Sites over 3 statesCo-ordination of Site and Safety Evaluations Analysis of equipment needsLiaising with Customer (Westfield) and Internal Staff to ensure deadlines are metSet up of Customer Service requirements- telephones, internal Group Codes etc.Implementing Thales Australia Nationally Co-ordination and Analysis of outstanding debt for all Woolworths brands with individual business units (depots)Co-ordination of removal of services from Officeworks sites in SA and WA.Auditing Contracts.Implementing and measuring procedures for Woolworths Nationally.

• Customer Service Team Leader

  • Feb 2008 - Nov 2009

  Manage team of Customer Service staff in the running of all National Accounts (including Woolworths, ABC Learning Centres, Repco, BP and ADRT)First point of escalation for All complaints and queries in regards to National AccountsLeading my team to ensure that all work is completed to meet daily/weekly KPI's Managing staff files including leave requests etcWriting processes and procedures Implementation of new clientsCreating reportsImplementing KPI'sReporting on weekly and daily statistics for National AccountsSmall Project ManagementDay to day customer service ranging from customer enquiries, complaints, account/data entryDaily liaising with internal and external customers including depot's nationally, sub-contractors and service providersInducting and training new staff membersTeam motivation AchievementsImplementing new CRM package Implementing weekly Team meetings to ensure all staff members are aware of the workload for the week and discuss any problemsMonthly one-on-one meeting to talk about performance, coaching and discuss any troubles



Post Logistics

• Warehousing and Storage
• 1 - 100 Employee

• Client Services Manager

  • Dec 2005 - Jan 2008

  • Manage the daily operational, customer service and administrative functions in a multi client third party logistics warehouse (35,000sqm- approx 16,000 pallet spaces).• Compile & update the Customer Service Procedures Manual, ensuring best practices and prevention systems are reflected in each procedure.• Ensure the warehouse management systems are updated and maintained to reflect physical available stock, customer and product details, including product master file accuracy.• Engage and resolve customer enquiries, order entry and follow-up, stock management, complaints resolution and service measurement.• Daily interaction with many internal and external functions including multi-level customer contacts, warehousing, receipts, transport, shipping & customs and administration. The cooperation of several of these functions is necessary to make any single transaction successful. • Ensure the prompt and accurate processing and follow-up of customer orders, enquiries, bookings for delivery and pickup, and complaints through constant contact with internal and external staff and resources.• Direct staff management including training, development, and disciplinary functions.• Identify areas for service improvement, measuring performance against service targets and reporting those results.• Maintain and report registers and templates regarding order processing, receipts, returns, jobcards etc• Running Stocktakes and Cycle counts.• Utilising excellent time management and organizational skills to meet tight deadlines.• Recommend changes or modifications to client or customer procedures to result in productivity improvements, cost savings and ultimately, enhanced customer satisfaction.• Ensure all written, verbal or visual communication and other customer service activities are conducted in a professional manner • Hold Monthly Meetings with Clients to present KPI’s and manage any current/future issues.