Assistant HIPAA Privacy Officer

• May 2017 - Present

Privacy Administrator, Privacy Official | Compliance

• Apr 2015 - Jul 2016

Managed the corporate commitment to HIPAA and related state regulations. Investigated and monitored incidents, from medium to large scale. Designed and launched privacy and security computer-based training (CBT) for the BCBSA organization and delivered new-hire privacy and security training events as needed. KEY ACCOMPLISHMENTS: • Spearheaded a privacy and security hotline for the confidential reporting of potential and confirmed incidents. • Launched employee education and awareness campaigns to secure data and combat phishing. • Planned and coordinated high-impact content privacy presentations for 12 privacy experts in support of the week-long Annual Blue National Summit. • Orchestrated the inception of a privacy and security mailbox for anonymous reporting. Show less

Senior Privacy Administrator | Compliance

• Jun 2007 - Apr 2015

The recognized Privacy Office expert, served as advisor and strategic business partner for various department managers. Strengthened and initiated the Annual Privacy Review (APR) for 4 Privacy Administrators and 12 Business Areas. Investigated and documented member and government agency complaints and advised on privacy concerns. KEY ACCOMPLISHMENTS: • Closed 300+ privacy and security incidents / cases, including Medicare and Medicaid, with varying levels of risk, consistently achieving 99 - 100% closure rate timeliness. • Named the best resource for accurate privacy support to Privacy Office staff, Divisional Privacy Officers, Divisional Privacy Coordinators and their business areas, including HCSC subsidiaries. • Acted as the Divisional Administrator, Subject Matter Expert, and trainer for the Compliance 360 application for privacy. • Updated and published the HCSC Corporate and Departmental Privacy Policies and Procedures, training HCSC Privacy Office staff and business owners. Show less

Privacy Administrator | Compliance

• Sep 2005 - Jun 2007

Issued daily guidance and Annual Privacy Reviews (APRs) in support of corporate requirements and examined and documented incidents with varying levels of risk. Validated compliance with federal and state regulations, and defined corrective action and mitigation plans. Approved both standard and non-standard Business Associate Agreements (BAA) in collaboration with Legal and other department leaders. Supported area users with training and usage issues for the Compliance 360 application. Verified the inclusion and updating of privacy policies and procedures and training on the intranet. Closely monitored disclosures, receipt of confidential communications, and restriction requests. KEY ACCOMPLISHMENTS:• Supported the conversion of the Tier Track software to the Compliance 360 application. • Owned and implemented the Consumer Notification business process (better known as the Breach Notification Process). Show less

Senior Internal Auditor | Compliance

• Oct 1998 - Sep 2005

Various positions in the Internal Audit Department from Internal Auditor - Sr. Internal Auditor positions. Executed risk analysis and independent audits, including high exposure audits. Mentored multiple internal operations to reach compliance with prescribed policies, adequate controls of financial and operating systems, and adherence to corporate and regulatory guidelines. Communicated problems and recommended solutions to HCSC management. KEY ACCOMPLISHMENTS:• Facilitated and leveraged key relationships with senior managers and subsidiaries of HCSC.• Performed risk analysis and conducted independent audits, including high exposure audits, of various internal operations to ensure compliance with prescribed policies, adequate controls of financial and operating systems, and adherence to corporate and regulatory guidelines.• Presented issues and resolution recommendations to various levels of management within HCSC.• Developed and endorsed substantiating work papers detailing all findings, conclusions, and proposed actions for improvement. Show less

Auditor | Compliance

• Sep 1997 - Oct 1998

Auditor, Electronic Fund Transfer Settlement Scrutinized and audited wire transfers for the California marketplace. Documented and tracked audit exceptions. Researched reconciled aged Federal Reserve items and any offsets in the main account. KEY ACCOMPLISHMENTS: • Uncovered and resolved return and pending items against the main general ledger account. • Coordinated with external auditors, companies and vendors. Auditor, Electronic Fund Transfer Settlement Scrutinized and audited wire transfers for the California marketplace. Documented and tracked audit exceptions. Researched reconciled aged Federal Reserve items and any offsets in the main account. KEY ACCOMPLISHMENTS: • Uncovered and resolved return and pending items against the main general ledger account. • Coordinated with external auditors, companies and vendors.

Supervisor

• Mar 1996 - Sep 1997

Supervisor, Daily Reports Prepared and entered into the system all incoming daily report envelops for 350 stores on a daily basis and transferred the daily deposit information into the shop accounting files. Tracked and resolved missing report envelops on a weekly basis. Assisted shops with sales processing procedures, assisted in the monthly inventory process and assisted manager/other departments with bank reconciliation and transfer, and special projects. KEY ACCOMPLISHMENTS: • Developed and documented department procedures. • Arranged timely storage and destruction of files. • Supervised information requests for credit card charge-backs. Show less

Billing Assistant

• Nov 1995 - Mar 1996

• Compiled and issued invoices for customer orders on a daily basis. • Processed new purchase orders. • Separated and processed mail. • Recorded daily invoices. • Updated outstanding purchase orders and customer history cards. • Compiled and issued invoices for customer orders on a daily basis. • Processed new purchase orders. • Separated and processed mail. • Recorded daily invoices. • Updated outstanding purchase orders and customer history cards.

Purchasing Coordinator

• Apr 1995 - Jul 1995

Equipment Purchasing Coordinator Processed all incoming/outgoing purchase orders for brew parts and brew equipment for the entire company. Monitored in-house repair invoices. Followed-up on orders with both vendors and sales representatives. Maintained files. KEY ACCOMPLISHMENTS: • Trained new supervisor on above job functions. Equipment Purchasing Coordinator Processed all incoming/outgoing purchase orders for brew parts and brew equipment for the entire company. Monitored in-house repair invoices. Followed-up on orders with both vendors and sales representatives. Maintained files. KEY ACCOMPLISHMENTS: • Trained new supervisor on above job functions.

Line Manager

• Jun 1993 - Apr 1995

Line Manager, Chilean Line Provided customer service for Chilean Line. Quoted shipping rates and booked freight for Chile, Peru, Colombia, and Ecuador. Processed bills of lading and letters of credit for shippers and freight forwarders. Line Manager, Chilean Line Provided customer service for Chilean Line. Quoted shipping rates and booked freight for Chile, Peru, Colombia, and Ecuador. Processed bills of lading and letters of credit for shippers and freight forwarders.

Various

• Mar 1987 - May 1993

I have held various positions with the American Express Company’s Travelers Cheque Operations Center in Salt Lake City, Utah. The positions included customer service and account research and reconciliation, involving problem solving, accounting, bank reconciliation, and group interaction. I have held various positions with the American Express Company’s Travelers Cheque Operations Center in Salt Lake City, Utah. The positions included customer service and account research and reconciliation, involving problem solving, accounting, bank reconciliation, and group interaction.